HWT-Pro Reviews 112

I placed my order on 22nd May, and as of today, I still have no clarity on where my order actually is. This has been a very frustrating experience, especially as the delivery keeps getting delayed with no reliable updates.

What is most concerning is the completely inconsistent communication from customer support. I have received multiple, conflicting updates:

First, I was told the order had already been shipped

Then I was told it was still being prepared and would be handed to EVRI shortly

After that, I was informed it was on the way

And now (as of 12th June) I’m being told the delivery is delayed further and expected only by the end of June

This lack of clarity and reliability is unacceptable. It feels like no one genuinely knows the status of the order, and updates are just generic responses rather than accurate information.

Because of this delay, my project is now on hold, which is causing real inconvenience and disruption.

I understand delays can happen, but what matters is transparency and honest communication—both of which are clearly lacking here. Based on my experience, I would be very cautious about ordering if you’re working to a timeline.

I called before placing my order to confirm stock, a very nice woman answered and helped me right away. My order was shipped right away. I have not yet received the items but with their generous return policy and kind staff I have no concerns. I highly recommend them, despite the mixed reviews here.

Even one star is too much.
I ordered two furniture mounting brackets because the webshop stated: “order before 23:00 today, delivered tomorrow.” This turned out to be completely untrue.

I’ve now been waiting for several days. The excuse I get is that there will be an update “within five days,” while the track & trace was already created on day two — and still isn’t usable because the package hasn’t even been handed over to DHL yet.

Very misleading information and a disappointing experience. I expected much more reliability.

They f*cked up packaging and now ghost my emails. Wont buy again.

Worst experience ever. Don't order from this company. I've order and pay for the products that should have been sent in 3 days, they never sent it and when I've reached out they told me the products were out of stock and they would have order by the next month. One month later I have no news, I try to contact them via email, phone, wherever I can and I have no answer. I spent more than 100 euros and they have disappeared.
Por service and very unprofessional

I had been looking for a suitable coat hanger with a curved top to enable a coat to be hung without losing its shape. After many hours searching online I found the Mital coat hook Moon, they arrived yesterday and were installed today and they are absolutely amazing, one of the best pieces of design that I have seen for decades, I would put the design of these in the same category as the Phillip Starck lemon squeezer. Not only do they work as extremely efficient coat hangers they are also perfect to hang my collection of leather hats, also keeping their shape perfectly. William Morris once wrote that you should have nothing in your house that isn't either beautiful or useful, this particular product fills both parts of this statement perfectly.

Bad company. No confirmation or no service! Never shop here!

This was the only supplier I could find that makes solid brass grommet I needed for my desk. Delivery costs were high and the trust pilot scores worried me a bit, but I had no alternative.

The part arrived quickly and as described. All emails however were in German, so I expect that most of the issues people are having are because this is a German supplier, and many buyers don't speak German.

I placed an order for 50 envelopes and they only sent me two!

We are very pleased shopping at Heimwerkertools 👍 They provided great help and guidance - we needed special hinges - the Blum Clip Top 110° Topfband Blumotion-Dämpfung hinges which are top quality and we got fantastic help and received the product which we are highly satisfied with - so we are happy to recommend this webshop