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Rated 3 out of 5 stars

You guys are bad and we need manon back now she is one of the best dancers and singer I have ever heard eyecons need her to come back.

Rated 4 out of 5 stars

I was skeptical of hybe from the start but actually ended up getting some items I was interested in. I received the items I won & everything checked out. Some items would not be worth the almost 20USD... See more

Company replied

Rated 1 out of 5 stars

Hybe is SO shitty and horrible To all of their groups. Currently, the way ENHYPEN is being treated is terrible, and the stupid decision to kick Heeseung out is unacceptable. Manon from KATSEYE faced... See more

Rated 2 out of 5 stars

I used the google accounts method to sign up and everything was going fine. This is until I won about 2 thousand dollars and requested a withdrawal of my funds. At this point I had already successfull... See more

Company replied

Company details

  1. e-Commerce Service

Written by the company

Hybe.com is challenging the conventions of online shopping. Buy Mystery Boxes with a Guaranteed Value. Access luxury brands for less.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

10K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Unboxing refunds halfased

I like everything about this, it makes sense and all, but it loses 2 stars, because I recently unboxed a pair of shoes and being clumsy accidentally pressed on the exchange all button, it didnt ask me if I really wanted to exchange or anything at all, it just exchanged, even though i tried contacting help, nothing came out of it and i ended up loosing a pair of shoes and getting only half the actual cost of the shoes back...

August 1, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hello Kafiie.
As far as we can see, you received a $0 box using a promo code and won a pair of shoes. Yes, you could order them in your shopping cart by paying for shipping, but unfortunately you pressed the exchange button. We are very sorry that this happened, but the exchanged items cannot be restored back. We already got a suggestion from our users to add some kind of confimation on exchange feature and will implement it in the future.
We also inform you that when you exchange an item, you get 60% as a balance and the rest as fire points that you can use in our shop.

Rated 5 out of 5 stars

Great

This website is great.

July 25, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Thank you for sharing your experience, Fenris

Rated 1 out of 5 stars

Sure is a scam

Sure is a scam. $50USD / $75AUD. Bought a box for $53 only had a $50 gift card - $3. Next box $50+ and it had a pink face mask. Clicked sell back and they only bought it back for $13! Stay clear!

July 23, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Tristan, we are sorry to hear you've had such an unpleasant experience with us.
When you exchanging an item, you get a part as Hybe balance and a part as fire points, which you can spend in the shop or in giveaways.

Rated 1 out of 5 stars

i can never win and i hate it

July 18, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hello.
We are very sorry that you had a negative experience on our platform but winning depends on your luck.
We also have free giveaways and promo codes and you can try your luck there.
We will always try to get better for our users.

Rated 5 out of 5 stars

Hybe is for real!

Hybe is for real, was sceptical whether I'd receive anything, but it came through! I'd recommend, give it a go!

July 6, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hello Lanai, Thank you for your review! We're happy to hear that you like our service.
Thanks again for recommending us, we appreciate it!

Rated 5 out of 5 stars

Very good app

I feel like they should make the chances of you getting something good depending on the price of the box.

July 1, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hello. Thanks for your feedback and your suggestion. We are always trying to add cool stuff and try to give our users the best chances in every box, no matter the price of it.

Rated 1 out of 5 stars

yo boxes are scams

July 1, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hello.
Our boxes are not a scam. You can find out all the information about the box and the items that are in it before opening it.
We are very sorry that you had a negative experience on our platform and we will try to improve our platform.

Rated 5 out of 5 stars

Best app for sneakerheads

June 28, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi. Thank you so much for taking the time to leave us a review, we appreciate it! We're happy to hear that you had a good experience with us.

Rated 5 out of 5 stars

Authentic in every way

Amazing website and staff. I’ve won multiple items from them and they were all authentic. The first unboxing website I trust. Plus their discord server is great.

June 25, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Thanks for the feedback! We are glad that you like our platform and our community.

Rated 1 out of 5 stars

Total scam

Total scam. Your money is better spent on trusting a random stranger on ebay to send you something in the mail, i.e. a real mystery box. With that you at least get a box for your money.

June 25, 2022
Unprompted review
Rated 1 out of 5 stars

It's useless even the loyalty thing is…

It's useless even the loyalty thing is pathetic

June 24, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hello.
We are sorry that you had a negative experience opening our daily free loyalty boxes. In addition to these boxes, we regularly distribute promo codes and you can try your luck there.

Rated 4 out of 5 stars

Surprised 😮

I was skeptical of hybe from the start but actually ended up getting some items I was interested in. I received the items I won & everything checked out. Some items would not be worth the almost 20USD to ship though in my honest opinion & that goes for every item I assume so choose what you really want to get if you're on a budget.

June 24, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hello.
Thanks for your feedback. We are constantly updating our items in boxes and trying to get best items for our users.

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