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Rated 3 out of 5 stars

You guys are bad and we need manon back now she is one of the best dancers and singer I have ever heard eyecons need her to come back.

Rated 1 out of 5 stars

They treat their idols so bad such as enhypen, katseye, new jeans, BTS and good groups are barely even focused on. They're using BTS for money even if fans can't see it they're using them if they were... See more

Rated 4 out of 5 stars

I was skeptical of hybe from the start but actually ended up getting some items I was interested in. I received the items I won & everything checked out. Some items would not be worth the almost 20USD... See more

Company replied

Rated 1 out of 5 stars

Hybe is SO shitty and horrible To all of their groups. Currently, the way ENHYPEN is being treated is terrible, and the stupid decision to kick Heeseung out is unacceptable. Manon from KATSEYE faced... See more

Company details

  1. e-Commerce Service

Written by the company

Hybe.com is challenging the conventions of online shopping. Buy Mystery Boxes with a Guaranteed Value. Access luxury brands for less.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

10K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Zen messed up the funds transfer 3…

Zen messed up the funds transfer 3 times - after USSA approval. I reached out through chat, but guess what? Of course. No one available. Email yesterday. No response. That’s called either a scam or bad customer service.

Then, once it added funds, I added 190$ and got back basically nothing to show for it. Spent 183$ on a luxury box… got a $75 gift card. I might as well have tried to pick toys out of a claw machine. What am I supposed to “try again?” Nope. I’d rather have just bought the shirt I wanted in the first place.

April 5, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi Maurice!

Truly terribly sorry that you didn't have the best of experiences on Hybe and had an issue with your orders!

Please reach out once more to us at help@hybe.com as our team reached out to resolve the issue for you, or you can reach out to our support agents via live chat and we will do our best to assist to resolve the issue for you in the best way possible!

We will try to improve so that in the future we do better and give you the best experience possible!

Hybe Support Team

Rated 5 out of 5 stars

IT is fun

IT is fun. The wallpapper I got looks sick

April 3, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi Evan!

Thanks so much for the support and review! We're glad you like it and that you got an awesome wallpaper!

Rated 5 out of 5 stars

very good

it is place where you get quality stuff

April 2, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi Godfrey!

Thanks so much for the support and review! We're glad you like it!

Rated 5 out of 5 stars

I love hybe

I love hybe it is so mazing it has to be the best app and website ever!

April 2, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi Steven!

Thanks so much for the support and review! We're glad you like it!

Rated 1 out of 5 stars

False advertisement

I have spent money only to unbox items worth $0.10, I finally unboxed a Balenciaga beanie (that says Balenciaga across the front of the beanie). I had it shipped to me which took 6 months after it arrived it was a plain beanie (no writing on it) that I could have purchased at you local store or gas station.
Also to add, I receive these free unbox and when I do...nothing. Don't waist your money!!!

April 2, 2022
Unprompted review
Rated 5 out of 5 stars

Positive

It’s a great deal open boxes with good stuff

April 1, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi Chris!

Thanks so much for the support and review! We're glad you like it!

Rated 5 out of 5 stars

Miss

👍 👌 👍 great thanks for the session 👍 😀 😊 😄 🙂 👌 👍

April 1, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi Anna!

Thanks so much for the support and review! We're glad you like it!

Rated 5 out of 5 stars

Not that badhuuuu

April 1, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi there!

Thanks so much for the support and review! We're glad you like it!

Rated 1 out of 5 stars

Worst website ever

Worst website ever. I only say this because you are feeding you’re card to win prizes for cheap. However once you win it’s a shipping fee which is fine but you NEVER!!! get your prize. So waste of time. I had 3 prizes that I won, paid shipping and still NEVER got. No email, tracking NEVER WORKED.

April 1, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi Aliana!

Truly terribly sorry that you didn't have the best of experiences on Hybe and had an issue with your orders!

Please reach out to us at help@hybe.com or reach out to our support agents via live chat and we will do our best to assist to resolve the issue for you in the best way possible!

We will try to improve so that in the future we do better and give you the best experience possible!

Hybe Support Team

Rated 4 out of 5 stars

It is very fun if you have lots of…

It is very fun if you have lots of money but when you do not it is not too fun and the free boxes barely give you anything.

March 22, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi Anirvan!

Please follow us on social media for various giveaways and promotions. Thanks so much for the review!

Rated 5 out of 5 stars

Awesome service

Awesome service, creative box ideas. Praying I win something.

March 21, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi Shaarav!

Thanks so much for your support and review! We're glad you like it!

Rated 5 out of 5 stars

Fast mail

I bought a wallpaper for 🔥and then the mail came quickly and I’m glad for that.
Keep it up.

March 20, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi Noel!

Thanks so much for your support and review! We're glad you like it!

Rated 4 out of 5 stars

Great app

Great app, wish there was higher chances to win good things but it's definitely just bad luck.

March 19, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi Evan!

Thanks so much for your support and review!
You can follow us on our social for giveaways and promotions or try out some of the various events we have to obtain items to your liking

Rated 5 out of 5 stars

Miceee

Mice mice mice mice mice mice

March 19, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi There!

Thanks so much for your review! We're glad you like it!

Rated 5 out of 5 stars

please

Im trying to give my brother something from winning for free he wants air jordans.

March 14, 2022
Unprompted review
Hybe.com logo

Reply from Hybe.com

Hi Anna!

Please follow us on social media for various giveaways and promotions. Thanks so much for your review!

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