Hydeandrowe Reviews 

104
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As a landlord trying to manage all my properties for renting was extremely difficult. Ever since Hyde&Rowe took over it has changed my life. Ivana especially is dream to come true. Ever so professiona... See more

Rated 1 out of 5 stars

These awful estate agents are still holding on to my rents despite telling my solicitor they’re going to transfer them to me over 3 weeks ago!!! It’s outright theft and I’m now starting court action t... See more

Rated 5 out of 5 stars

INFORMED AT ALL TIMES I have extremely positive feedback to give to Hyde and Rowe Estate Agents. I viewed my prospective flat twice, both times convenient to myself, and was picked up from the train... See more

Company replied

Rated 1 out of 5 stars

EDIT: Hyde and Rowe flagged my review for removal unless I showed proof of my business dealings with them. They are going all out to remove genuine negative experiences. If they were this sincere a... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Hyde & Rowe is a multi award winning independent estate agency based in Croydon. We are made up of a dedicated team that covers a range of services such as; sales, lettings, guaranteed rent, serviced accommodation, property staging and property sourcing/acquisition. Hyde & Rowe are built on a strong foundation of core values, our reputation has grown to represent a trustworthy and transparent independent company, providing an exceptional level of customer service. Hyde & Rowe boasts a year 50 years of combined experience and in depth knowledge in the property industry, so it is no wonder that we have been recognised as South London’s most trusted agency as of 2018. We believe estate agency is about people not properties as we are keen to make sure people find their dream homes as well as sell or let their properties smoothly and hassle free.


Contact info

3.5

Average

TrustScore 3.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(104)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I should offer my sincere gratitude to…

I should offer my sincere gratitude to Mel, who found a suitable place for my family, when we were in a dufficult situation. She is a responsible and polite agent and really trustworthy. Appreciate your great service. Wish you all the very best!

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

The agent was really professional and…

The agent was really professional and friendly. Excellent communication and customer service" A big thank you to Melanie who helped us around the property and was able to help us close a deal within our timeframe.

May 19, 2024
Unprompted review
Hydeandrowe logo

Reply from Hydeandrowe

Thank you for taking the time to review our business!

Rated 5 out of 5 stars

Brilliant company

Brilliant company! I highly recommend their services to anyone in the Acton area. They were very flexible with showing me the properties. Even though my car broke down on the way to the viewing, the agent waited for me and made sure I got to see it. There were other people interested but I must of done something right because I got it and they went with me. Over the moon right now!

June 7, 2024
Unprompted review
Rated 1 out of 5 stars

Landlords beware...avoid at all costs

As like many other landlords who have posted reviews here my experience with this company has been dire. No rent increase for 10 years although they take more rent from Councils. No inspections at all, the property has not been looked after by the tenant and problems have not been reported. Gave notice last July and I still don't have the property back and they have paid no rent for the last three months! I phone and send emails all the time being constantly told someone will get back to me. Not once has anyone done so. Nothing gets resolved, they are not to be trusted. I am planning on court action. Please do not consider using them ever.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic experience..

A fantastic experience..
I made an online enquiry and get a immediate response. Helpful and amazing communication skills.
Request a valuation and was provided with lots of tips and useful information.
Signed on the dotted line.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Over the moon!

I am over the moon with the service I received from this company. Really nice group of people and highly professional in every way. Very helpful in all areas. Thank you Hyde and Rowe. I will definitely be recommending you to my friends.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing agency

Very thankful for all the efforts this agency has done with helping me find a suitable home for me and my family. My advice is to use them as they do their best to help.

December 2, 2023
Unprompted review
Rated 1 out of 5 stars

I cannot believe how crafty these…

I cannot believe how crafty these people are.
They now have their employees writing their reviews. I was looking through their "good" reviews because I cannot believe anyone would have a good experience with them.

I’m Happy
I heard about Hyde and Rowe through a friend, who’s property has been managed by them for years. I have now been with them for 8 months, never had any problems with them. The few issues at the property were dealt with promptly, and I was always updated.

Date of experience: 01 June 2023

THIS LADY WORKS AT HYDE AND ROWE!!!!!!

They are the ultimate con artists!

June 17, 2024
Unprompted review
Rated 1 out of 5 stars

Think twice

I wrote a review in early 2023 on All Agents and see someone has added a comment on my review which I suspect is not genuine. Only realised that because I was automatically notified by All Agents. Note that there are either 1 star or 5 star reviews here which should raise alarm bells. I do not use them now, fortunately, but understand that if you are a landlord with just one property, it can be a nightmare, and not just finacially. Spend time choosing the right agent, the number of brances should not be the deciding factor.

April 1, 2023
Unprompted review
Rated 1 out of 5 stars

This company are SCAMMERS ref…

This company and the staff are refusing to pay my backdated rent , I think they are frauds and scammers
They have lied to me , and will not answer my calls , and have blatantly ignored my requests for my monies owed .

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Have had the best experience working with hydeandrowe. Michelle was outstanding and always available for us.
Highly recommend.

October 9, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look