Love my fountain which I bought earlier this year. Husband recovering from major operation and found it very relaxing whilst sitting in the garden. Sadly on third battery as first one refused to charg... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The fountain was easy to put together & adds a wonderful sound & light element to any room or garden. Having a wireless pump was what sold me. I've already switched the fountain location 3 times f... See more
Company replied
Love the fountain it's a cool addition to the garden and looks lovely. Had a small problem this year which, thanks to customer service, was identified as the remote. Customer service were fantastic (y... See more
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Hydria Leaf Cascade elegant and modern. This is not just a water fountain, but it is a cordless work of art. The battery lasts impressively long, which means I can place it anywhere without worrying... See more
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Company details
- Garden
- Electronics Manufacturer
- Electronics Store
- Home Improvement Store
- Spa Garden
- Water Works Equipment Supplier
Written by the company
hydria™ is the world’s first all-in-one water fountain kit that fits to any planter or pot, instantly turning it into a beautiful feature for your garden or home. With a cord-free setup you can place your water fountain anywhere you choose and enjoy the soothing sight and sound of flowing water. No cords No solar No hassle
Contact info
United Kingdom
- support@hydrialife.com
- hydrialife.com
4.2
Great
888 reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hydria
Hi Christopher,
Thanks so much for your support! We're thrilled to hear you have not one, but two Hydrias and that you're loving them both! It's great to know you found the setup simple. Wishing you many relaxing moments with your fountains.
The Hydria Team
Set up is fairly easy.
Delivery was good. Hydra was well packaged. Fairly easy to set up. Had to pair remote with fountain which delayed getting it working but once I did everything has worked well and I’m pleased with my fountain.
June 25, 2025
Reply from Hydria
Hi Brenda,
Thanks so much for your review! We're glad to hear your Hydria arrived safely and that you're enjoying your fountain. Sorry for the hiccup with pairing the remote, once it's set up, it's smooth sailing! If you ever need help in future, we’re just a message away.
The Hydria Team
Great product and excellent
Great product and excellent service including updates on delivery. I look forward to enjoying the fountain through the summer.
June 25, 2025
Reply from Hydria
Hi Colette,
Thank you for your kind words! We're so pleased to hear you're happy with your Hydria and the service you received. We hope your fountain brings a sense of peace and joy all summer long. Enjoy every moment!
The Hydria Team
Highly desirable water feature.
Not withstanding a delay in shipping the product is really good quality and great value. Communication from the company was great and assembly instructions were easy to follow
June 25, 2025
Reply from Hydria
Hi Leon,
Thank you for your great feedback! We're delighted to hear you’re enjoying your Hydria and found it to be both high quality and great value. We appreciate your patience with the shipping delay and are glad our communication and setup instructions helped make things easier. Enjoy your new water feature!
The Hydria Team
Amazing design
Amazing design, innovative, and above all tranquil..
The customer service is above ,and beyond
If you want to relax to something smoothing ,this is for you..
June 25, 2025
Reply from Hydria
Hi Vincent,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the tranquil experience Hydria brings. It means a lot to know that our design and service exceeded your expectations. If you ever need anything, we’re just a message away. Enjoy the soothing sounds!
The Hydria Team
Great experience
Great experience, spare parts sent to me without question. Very good service, thank you
June 25, 2025
Reply from Hydria
Hi Jennifer,
Thank you for your lovely feedback! We're so glad we could get your spare parts to you quickly and hassle-free. It's always our goal to make your Hydria experience smooth and enjoyable. If you ever need anything else, we're here to help.
The Hydria Team
Hydria customer service is first class
Hydria customer service is first class! Very helpful. I love my waterfall.
June 25, 2025
Reply from Hydria
Thanks so much for the lovely feedback! We’re thrilled you’re loving your waterfall and that our team could help.
Enjoy every moment!
The Hydria Team
Great support with my rookie error
Couldn’t work out how to set up the pump. Emailed for support & got a speedy response. I’d made a silly mistake & realised as soon as I watched the trouble shooting video. Really impressed with Hydria, from purchasing to the support team, all have been very helpful. Definitely recommend this company.
July 1, 2025
Unprompted review
Reply from Hydria
Thank you so much for your kind review! We're really glad to hear our support team was able to assist you quickly and that the troubleshooting video helped clear things up. No such thing as a silly mistake—we're all learning as we go!
It’s fantastic to know that your experience from purchase through to support has been so positive. We truly appreciate your recommendation and are thrilled to have you as part of the Hydria community.
Best wishes,
The Hydria Team
Stylish, affordable and easy setup
I love the easy setup, remote control with a timer, and the ability to accessorize this fountain. You can use the Fountain indoors or outdoors during spring, summer or fall. Looks great in my backyard garden!
June 24, 2025
Reply from Hydria
Hi Romar,
Thank you for your fantastic review! We're thrilled to hear you love the easy setup, remote control, timer, and versatility of your fountain. It’s great to know it’s adding style and charm to your backyard garden! We appreciate your feedback and hope you continue to enjoy it indoors or outdoors through the seasons.
Best,
The Hydria Team
Ordered the full shebang they…
Ordered the full shebang they dispatched everything but the pump itself, pretty useless being left with a pot, mosaic and frog with no water feature despite ordering on the 12th June
June 12, 2025
Unprompted review
Reply from Hydria
Dear Kaitlyn,
We’re truly sorry for the inconvenience caused by the incomplete dispatch of your order. This is not the experience we aim to provide, and we understand how frustrating it must be to receive only part of your water feature. Our team is urgently looking into this issue to ensure the missing pump is sent to you as soon as possible. We’ve sent you a direct message to confirm your details and provide an update on the delivery. Thank you for bringing this to our attention, and we’ll do everything we can to make this right for you.
Best regards,
Hydria Team
Ordered a replacement pump as my…
Ordered a replacement pump as my origiǹal one could not accept other fountains attachments.Sadly replacement failed to work so Hydria sent yet another and that works well.Very pleased with their customer care.Would highly recommend this company
June 19, 2025
Unprompted review
Reply from Hydria
Thank you for taking the time to leave us a review!
We really appreciate your patience and understanding, and it’s wonderful to hear you’re pleased with the customer care you received. Your recommendation means a lot to us!
Thanks again for your support — we're always here if you need anything.
Simply beautiful
The Verdis Cascade water feature is beautiful! Setup was remarkably easy, with clear instructions that allowed me to have the fountain up and running in minutes. The sleek, elegant design is simply beautiful, seamlessly blending into my apartment’s aesthetic while adding a touch of sophistication. The gentle sound of flowing water creates a calming ambiance, making it a perfect addition for relaxation in an urban setting.
June 29, 2025
Unprompted review
Reply from Hydria
Thank you so much for your wonderful review! We're absolutely delighted to hear how much you're enjoying the Verdis Cascade water feature. It's great to know that setup was a breeze and that the design fits so perfectly with your apartment’s aesthetic.
Thanks again for sharing your experience. If you ever need anything, we're always here to help!
I just love all the different fountain…
I just love all the different fountain heads which makes this product very versatile & suitable for everyone.
June 27, 2025
Unprompted review
Reply from Hydria
Hi Aynnoor,
Thank you for your lovely feedback! We're so pleased to hear you're enjoying the different fountain heads – versatility is exactly what we aim for, so it's great to know it's hitting the mark for you.
Wishing you many peaceful and joyful moments with your fountain!
Warmest regards,
The Hydria Team
Great product for outdoors as well as…
Great product for outdoors as well as indoors. Sound of water is so soothing.
June 26, 2025
Unprompted review
Reply from Hydria
Hi Abdul,
Thank you for your lovely review! We're so glad to hear you're enjoying the fountain both indoors and outdoors – and we couldn't agree more about the soothing sound of running water. It's always great to know our products are bringing calm and enjoyment to our customers.
Thanks again for your support!
Best wishes,
The Hydria Team
Love the fountain it's a cool addition and nothing is too much trouble for customer services!…
Love the fountain it's a cool addition to the garden and looks lovely. Had a small problem this year which, thanks to customer service, was identified as the remote. Customer service were fantastic (yes Kiz, that's you!) And by close of day a new one was being sent out under warranty. Nothing was too much trouble and we can't wait to get this lovely little fountain back up and running again.
June 25, 2025
Unprompted review
Reply from Hydria
Hi Therese
Thank you so much for your kind words! We're thrilled to hear that your fountain has become such a lovely addition to your garden. We're especially pleased that our customer service team – and Kiz in particular – could help resolve the issue quickly and efficiently.
We believe in making things right without hassle, and it means a lot to hear that reflected in your experience. We can’t wait for you to get the fountain back up and running – here’s to many more tranquil garden moments!
Warm regards,
The Hydria Team
non existent customer service
non existent customer service
they sent me the total wrong order after numerous emails on friday afternoon post delivery i took too facebook where promises or reply the. paypal promises accounted to no thing im sat ins hospital bed waiting of a ignorant comsjy who don’t want to stand up to their errors disgrace
no none at t to j junk as on tops you yesterday
June 20, 2025
Unprompted review
Reply from Hydria
Hi Yvonne, we are very sorry for your frustration, we have been in touch with you and it is possible our responses went to your junk mail. We will reach out to you again now to help resolve your issue.
Updated to say they have excellent customer service
I bought the hydria leaf cascade with an additional Greek jugs attachment.
This was brand new and in the box it said scan this QR code to get immediate help.
I did and no one responded. From the hydria support,
The attachment on the bottom of the jug is not long enough to fit in the fountain and none of the attachments are the right size.
However after my initial review on here i got an email from them and the problem has been resolved. So I have to say
Excellent customer service
June 23, 2025
Unprompted review
Reply from Hydria
Hi Marie,
We're very sorry to hear about your recent experience and truly appreciate you bringing this to our attention. This is certainly not the level of service or product quality we strive to provide.
We apologise for the delay in support and the confusion around the attachments. The solution suggested via Instagram clearly didn’t meet your expectations, and we understand your frustration—especially with a brand-new product that should work seamlessly out of the box.
We’re looking into this urgently and will be reaching out to you directly today to resolve the issue to your satisfaction. In the meantime, please rest assured we are reviewing our support processes and product instructions to prevent this happening again.
Thank you for your patience,
—The Hydria Team
We love our new Hydria fountain…
We love our new Hydria fountain w/cascade. A perfect addition to our "chill garden". Customer service at Hyrdia was excellent and actually friendly. Highly recommend.
June 23, 2025
Unprompted review
Reply from Hydria
Thank you! We loved the photo you shared also!
Verdis Cascade water feature
The Verdis Cascade water feature is a fantastic investment! It is cordless, long-lasting, easy to set up, and visually stunning. It’s an ideal choice for anyone looking to enhance their indoor space with a low maintenance and high impact feature. Highly recommended!
June 20, 2025
Unprompted review
Reply from Hydria
Thank you!
I recently purchased a water feature…
I recently purchased a water feature fountain from Hydria Life as a gift for my wife, and I can’t say enough about how much we both love it! The design is stunning, and it’s become the centerpiece of our outdoor space. The setup was straightforward, and the soothing sound of the water creates such a relaxing vibe. Perfect for summer evenings. My wife was absolutely thrilled with it, and it’s added an amazing touch of elegance to our garden. Highly recommend this fountain to anyone looking to elevate their outdoor area! Thank you, Hydria Life, for such a fantastic product!
June 19, 2025
Unprompted review
Reply from Hydria
Lovely review, thank you!
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