Hydrofic Reviews 29

Really poor quality. Did not even use it 10 times before is broke. The glued pool opened up, and it is impossible to fix. Really poor quality:-(

Very poor quality ice bath with poor materials and some parts missing. No response from customer services team. The structure is easy to assemble but you cannot get enough air into the ring - the lid is completely useless. Would strongly recommend paying a bit more for a more reputable company (e.g Lumi or myomaster). I'll be binning this soon.

They didnt deliver a tub and refuse to pay money back. They dont even answer. Its a fraud

So this arrived with no instructions for the expensive water cooler aspect but many parts. The actual problem ce bath came with one too few pvc legs so we can’t use it. No luck getting in touch with anyone so far..

I think this may be a bogus website. I ordered an ice bath over 2 weeks ago. Everytime I email the hydrofic support email, Sarah emails back with a link and tracking number to track my purchased product. When I click on the link, it goes to an unsecure Chinese website. I’ve emailed several times to enquire about the ETA of my product but there is no answer forthcoming.

The service is incredibly bad.

I’ve even enquired on Instagram but no one responds.

Please tell me where my product is and when will I receive it????????

Very happy, great product and price, fast shipping,

Horrible service been 2 months and still haven’t received my bath.
It’s says world wide shipping, I’m living in India then they use a sun contractor to deliver tub. Asking me for a kyc number, a kyc number is for Indian citizens not part time residents.
I’ve tried to explain to this them over 2 months and they won’t give me my money back or deliver.

It’s been weeks waiting for my item to “dispatch”. After so many emails back and forth where they kept saying they need to follow-up with their dispatch team, I advised them, via email, to cancel the order. All of a sudden they said the order was with the shipping carrier and couldn’t be cancelled, yet they couldn’t provide a tracking number. Absolutely scam.

It’s a scam basing on my experience. Ordered Aug 14, Order # 22667H. Never received the order.

I was given a run around on several email support follow up. Saying no tracking number because they used a carrier that ships with no tax so never had any tracking information.

After more than 30days, I was given a print screen that it has been delivered but the address it has been delivered to was completely different from the address I used for my order.

No response on either a replacement or refund query.

Dear Customer Service! I am sorry to note that the goods ordered from you were returned by the courier service. According to them, I did not receive a notification because you gave them a wrong email address. What I don't understand is that if I receive feedback about the purchase, why can't I enter that email address? I would like to receive the goods, I would like to resolve the situation because this is very unprofessional customer service. For help, my correct email address is gasparzsoltferenc74@gmail. com Thanks Gáspár Zsolt Order number:22177H

Very good! Nice quality! Thanks!

Every thing is ok material good easy fix but little not match for tall

Dear Hydrofic ,

I thanks to you because your invent create big life changing in my health.

I am using everyday after gym , all my muscle sore , boneache 80% less now.

Thank you
Engin

Surprisingly well thought of product. Relatively cheaply made but for the price it's perfect. 10/10 Recommended, buy it now, don't wait.

The product has a high quality and a great predentation.

Outstanding customer service! Highly recommend these guys

Awesome product! The replacement took awhile but the customer service made it up by including some freebies…thank you!

It was a good experience buying the Hydrofic. The only issue was a leak, which I fixed.

The customer service was good, as they provided a 50% refund for this issue immediately.

Delivery took w long time than usual. Products are coming from China and they delivered the wrong item but in return they give me full free accessories to compensate.