Hydrohealth Reviews 

274
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 78 reviews, people generally felt positive about their overall experience. Customers frequently praise the positive health outcomes, noting improvements in inflammation, skin appearance, and kidney function. Many reviewers also appreciate the supportive nature of the staff, mentioning quick and empathetic responses to their inquiries. However, some customers also noted difficulties regarding product functionality and receiving the correct items. A few other people mentioned receiving a product with quality issues, like a leaky gasket, or receiving incorrect shipments. Additionally, a minority felt dissatisfied with the customer service processes when resolving issues, claiming difficulty with returns or being given the run around.

What people talk about most

Product

People report ambiguous experiences with product. While many consumers are delighted, praising how the water... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting exceptional availability... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding the product. While many customers report... See more

Order

Consumers find order experiences to be mixed, characterized by both deep frustration and positive... See more

Staff

Customers had positive experiences with staff, highlighting their constant availability, genuine concern, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have stage 4 CKD and worried it will end up on Stage 5. When I saw the advertisement and the video, very impressed so ordered just one bottle and declined all other offers. Imagine my shock at £173.... See more

Rated 4 out of 5 stars

I did some research on the idea after following up on web promotion. Ordered the bottle and have been using it on a regular basis. I use only distilled water, keeps be everything clean and no heavy m... See more

Rated 4 out of 5 stars

Positive experience with hydro health bottle use My husband & myself are really using Hydrohealth bottles My kidney function based on my lab work wasn’t perfect so I decided to try their produ... See more

Rated 5 out of 5 stars

As an OAP, I am trying everything and anything to keep healthy. So, when I saw advertisements about Hydrohealth and how it can help fight certain ailments in our bodies, I decided to invest in it ev... See more


Company details

  1. Electrical Supply Store
  2. Vitamin and Supplements Store

Written by the company

At Hydrohealth, we aim to boost your wellbeing. We aim to elevate you physical and mental wellness to the next level and to give you the life you deserve!


Contact info

3.6

Average

TrustScore 3.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(274)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Buyer Beware

Don’t waste your money. They do not refund your full purchase price for defective products, they charge a 15% restocking fee and you have to pay return postage with a signature guarantee. Mine is defective and they offered me 1/2 price return and I keep the broken product. I tried to back out of the transaction before it was confirmed and it would not let me. Beware that once you put your card number in you have paid even without confirmation. Customer Service sucks as well.

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

UPDATE on hydrohealth saga....

UPDATE: It's been 2 days since sending the video in to these scammers and I have heard NOTHING back from them. IGNORANT so and so's. I would not buy from them if they were the last business on earth. Don't get burned like us. Steer clear of these fraudsters. If you are in New Zealand, a reputable company that I use now for our hydr bottles is HYDROTECH. Very very good business with fantastic customer care. I have bought 4 of their bottles so far and all are going strong. Avoid HYDROHEALTH if you know what's good for you. They have a very legit looking website but it's all smoke and mirrors!! Beware.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered but it never arrived

I ordered a hydrohealth water bottle at the end of June 2025. I never received it so I emailed them and they were happy to resend it. Then I got an email stating that they had trouble delivering it, so I contacted them and they said they would resend it. It never arrived. It is now 2.5 months after ordering and spending my money. I emailed for a refund and they have yet to respond. I actually just wanted the bottle, but I wasted my money.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

I was very disappointed with the…

I was very disappointed with the company. I only wanted 1 hydro water bottle cause l didn't think my order had gone through l pressed the button and l ended up with 3 bottles. I tried to request to send 2 of them back. I received an email asking me why did l want to send them back. Then later l received another email requesting proof of receiving the bottles. Being told there's a mess with the dispatch of the bottles . After paying £500+ they wouldn't refund. Then again I received another email stating my order would be with me soon by 2 different people Hannah and James. So l said if l receive them then I would be sending them straight back and l had to put a stop on my account so they didn't take any more money. DISGUSTING!!!. This is America for you.

August 4, 2025
Rated 5 out of 5 stars

The unit is made very well and works…

The unit is made very well and works great if you follow the instructions on operating it, charges up quickly and makes the bottle of water fast, keep the top loose, don't snug it down while it's in operation, everyone needs one of these units for great health benefits!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

I'm giving Hannah 5+ Stars!!!!

I'm giving Hannah 5+ Stars!!!!! I so appreciate her replies to my questions and her help. Hannah even sent a video to me to help with the question I had about leakage. The video helped; and the bottle no longer leaks. Hannah is a keeper!!!

August 25, 2025
Unprompted review
Rated 2 out of 5 stars

the service team is not very helpful

Right now I do not have complaints against the bottle ,it is the consumer responce team,I have had issues from back in June and they still have not fixed the problem. I had bought 4 bottles they sent two now they will not send the other two, and will not refund the money for the missing two.

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

Received 2 bottles on July 14

Received 2 bottles on July 14, 2025. One bottle worked fine but the other one was leaking. They asked for a video of the leaking bottle which I sent the next day. They asked if I had tried to unscrew and rescrew which I did but it still leaked which I told them. After going back and forth a few times they said they would ship a new bottle but nothing ever arrived.
After asking whether it had been shipped, they proceeded to send me two videos of how to fix the leak neither of which worked. Now they are ignoring my emails - very bad customer service!!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Very Enjoyable Experience

When first reviewing whether to order my hydrogen bottle, I read all the reviews & was pleased with all the comments that read, I was impressed. I ordered my bottle & started using it & within a few weeks I felt the results & I can truly say that I am feeling much better & when I travel, my bottle will be with me. I use it 2 to 3 times daily. . It's been a very enjoyable experience & the company is very fast to respond if you need to contact them.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Portable amazement!

When I first learnt of this product, it reminded me of a friend in Alaska that set up a water machine that did what these bottles are to do. There was a “craving” for that water once enjoyed for a few weeks, as it reaches those cells that often miss out! Anyhow I tried these bottles and absolutely amazed with the results, finding these to be a portable version of the fixed in home system my friend has. So I bought two of the best bottles I ever had, one for bedside and the other to travel with! And in about two weeks, here I am “looking forward to” the next glass of water! Thank you for the creation of such product that actually caters to health, hydration and well being!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Everything Resolved!

I had several questions about the use of the HydroHealth bottle. Hannah resolved all of my concerns—with a little humor, too! 😊 She also responded quickly! I think she was TERRIFIC in helping me. A very nice rep!!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Hydrogen Water: The New Health Alert

Hydroh is an excellent source of water, which has given me a burst of energy, and has decreased my inflammation. I would highly recommend it.

August 5, 2025
Unprompted review
Hydrohealth logo

Reply from Hydrohealth

A recommendation that means the world to us! 💙

Rated 5 out of 5 stars

I had a problem with a leaky gasket

I had a problem with a leaky gasket. I contacted customer service and got an immediate response. This assured me HydroHealth was real and not some scam. I was able to solve the problem myself, but it’s good you know HydroHealth will stand behind their product.

July 28, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look