Hydrow Reviews 10,044

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers are really happy with this company. Many customers express their love for the Hydrow rower, praising its quality, sturdy build, and quiet operation. People find the machine intuitive and easy to set up, with many enjoying the immersive experience and the variety of classes offered. The intelligent display is frequently highlighted as responsive and crystal clear, contributing to a top-notch user experience. However, some customers also noted issues with the price and customer service. People found the subscription cost to be very expensive, with some expressing strong dissatisfaction regarding the pricing structure and perceived lack of responsiveness to customer feedback. The minority of people were dissatisfied with customer service, citing unhelpful responses, long wait times, and difficulties with repairs or receiving replacement parts.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers express satisfaction, praising the machine's... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the responsive display, easy... See more

Fitness

Clients share positive opinions on fitness, praising the full-body workouts and cardio benefits. Many... See more

Quality

Users describe ambiguous interactions with quality. Many reviewers praise the machine's excellent quality,... See more

Price

Customers consistently express strong dissatisfaction with pricing. Many reviewers report unexpected... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hydrow Pro is a serious rower that you would see at a commercial gym. Have enjoyed the videos to row along with several trainers over the last 3 weeks in starting slow and building up each day in pace... See more

Company replied

Rated 4 out of 5 stars

I am giving Hydrow four stars, primarily due to the shipping. My unit sat two hours away from me almost five days, waiting for a third-party shipper to deliver it. I had to call them every day to... See more

Company replied

Rated 4 out of 5 stars

Outstanding , more I use the rower the more I learn the more it is satisfying.

Company replied

Rated 4 out of 5 stars

Love the equipment and programming - guides are excellent! Cost is very (!!) high. For that cost, Support should be 10X better. They are very friendly and helpful. Or at least promising to help. B... See more

Company replied


Company details

  1. Physical Fitness Program

About Hydrow

Written by the company

Hydrow Logo

The Live Outdoor Reality Rower


Hydrow’s innovative Live Outdoor Reality™ (LOR) technology not only delivers world-class rowing instruction in real time, but does so while leveraging state-of-the-art features that bring the sights, sounds and physical experience of rowing on the water — making Hydrow the closest you can get to an on-river experience without actually leaving your home.

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4.2

Great

TrustScore 4 out of 5

10K reviews

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Rated 5 out of 5 stars

Great product

Great product. Delivery was easy

December 18, 2024
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Reply from Hydrow

Thank you for your review, we’re happy to hear you had a smooth delivery and are enjoying your Hydrow!

Rated 5 out of 5 stars

Well worth it!!!

Great value product and subscription. The instructors all have their own perspective that highlights different things to think about on how to keep pushing and improving your workouts as well as your strokes

December 15, 2024
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Reply from Hydrow

Thank you for your review, we're so glad you're finding great value in your Hydrow and membership, and that the athletes' unique perspectives are helping you improve and stay motivated!

Rated 5 out of 5 stars

Perfect training partner for on the water rovers

Perfect combination of good workout and technique rowing videos. In the short time, I have had the Hydro I think it’s helped my on the water rowing, also quieter than expected…..

December 19, 2024
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Reply from Hydrow

Thank you for your review, we’re thrilled to hear your Hydrow is enhancing your on-the-water rowing and exceeding your expectations!

Rated 5 out of 5 stars

Hydrow has completely transformed my…

Hydrow has completely transformed my fitness routine! The rowing machine is sleek, sturdy, and provides a smooth, quiet ride. What sets Hydrow apart is the immersive experience—the live and on-demand workouts make me feel like I’m rowing on the water with a professional crew. The instructors are motivating, and the scenic views keep every session exciting. It’s not just a workout; it’s an adventure. I couldn’t be happier with my purchase and highly recommend Hydrow to anyone looking for an engaging and effective way to stay fit!

December 2, 2024
Unprompted review
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Reply from Hydrow

Thank you for your review and recommendation! We’re thrilled to hear how much you’re enjoying the immersive experience, motivating athletes, and exciting workouts. Here’s to many more adventures on your fitness journey!

Rated 5 out of 5 stars

I've owned the Hydrow Pro for 8 days…

I've owned the Hydrow Pro for 8 days now and have used it 7 out of 8 days. Delivery was on a Sunday and took only a couple days from payment. Set up was a breeze and only took 20 minutes. Everything needed for the install was included. I just followed the instructions.

First workout was literally minutes after install. My hip flexors aren't very happy right now, however. It's not an all out rebellion but it's close. This doesn't speak to the machine in anyway other than working part of the 86% of my muscles rarely used. In short, I'm getting a great workout.

Overall, I'm very happy with my investment to a better me. Hydrow has done their part. The rest is up to me and I intend on delivering.

I highly recommend the Hydrow Pro!

December 16, 2024
Unprompted review
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Reply from Hydrow

Thank you for your fantastic review and recommendation! We're thrilled to hear you're enjoying your Hydrow Pro and diving into your fitness journey with such commitment. Keep up the great work; you've got this!

Rated 5 out of 5 stars

Enjoying my hydrow

The hydrow is easy to set up and use. Good variety of workouts, very smooth and screen is a good soze.

December 16, 2024
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Reply from Hydrow

Thank you for your review, we’re so glad you’re enjoying the smooth setup and variety of workouts on your Hydrow!

Rated 5 out of 5 stars

I love this rower.

My rower was delivered promptly. The directions for assembly were easy to follow & the rower went together smoothly. The instructors are excellent & the suggested videos are perfect for my current experience & fitness level. I have access to all videos (through the monthly subscription) if I choose.

December 10, 2024
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Reply from Hydrow

Thank you for taking the time to share your experience! We're thrilled to hear that setup was smooth, the athletes are meeting your needs, and you're enjoying the variety of workouts available through your membership, happy rowing!

Rated 5 out of 5 stars

Hydrow is the best rower machine.

I absolutely love rowing on my Hydrow machine, and I find great motivation in following the instructors as they row and lead their workouts, whether it's after stretches, yoga, or other routines. It truly inspires me to push my limits and stay committed to my fitness journey.

December 10, 2024
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Reply from Hydrow

Thank you for your thoughtful review! We're so glad to hear that the athletes and variety of workouts on Hydrow are inspiring you to push your limits and stay committed to your fitness journey, keep up the amazing work!

Rated 5 out of 5 stars

Great product

Great product. Simple to use. Great workout.

December 3, 2024
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Reply from Hydrow

Thank you for the review, it's great to hear you're enjoying the simplicity and effectiveness of our workouts!

Rated 2 out of 5 stars

Hardware is excellent but mandatory software is far too expensive for what is delivered.

1 Hydrow is delivered with about 20 cubic feet of box/packaging/styrofoam/plastic. Try getting your collection service to take that away!
2. $44 per month subscription delivers very poor "instructors". Apple Fitness for $10 is far better. But Hydrow's machine won't connect to ANY other content.
3. Hydrow's motivational "Leaderboard" is totally fake -- not showing real time competitors but an algo of supposedly comparable historical data.
4. As noted, Hydrow requires an internet connection but doesn't allow any other content to be displayed on the Hydrow machine -- no Netflix, no AppleTV, etc. For the same price, Peloton does.
5. Hydrow's customer service people are quite responsive but well-trained to give purely anodyne replies to virtually any question or complaint. Happy to sympathize with you and hold your hand but do little/nothing about your issue.
I was impressed by the hardware -- excellent quality and works very well. But the unprofessional instructors and inability to access other streaming content makes the $44 per month subscription an on-going irritation.
FOLLOW UP:
Hydrow's reply to my review pretty much verifies what I wrote -- they'll give you all the sympathy you want but no tangible assistance. Gee, thanks.

December 12, 2023
Unprompted review
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Reply from Hydrow

Hi Dana - Thank you for taking the time to leave your review. We’re thrilled to hear you’re impressed with the quality of Hydrow’s hardware as well as the overall responsiveness of our Member Services team. Your detailed feedback is incredibly valuable, as it helps us grow and improve as a company. Whether it’s refining our delivery processes, enhancing our workout content, or optimizing our software, we’re always striving to do better here at Hydrow.

Thank you for being a part of the Hydrow community. If there’s anything more we can do to address your concerns, please don’t hesitate to reach out to our team directly.

Rated 2 out of 5 stars

Extreme overcharge and no respectful reimbursement.

I purchased a Hydrow and created a subscription at $45 a month. I had some expenses come up and decided to cancel it for a while so I could recover. I canceled it through Apple Subscription. The subscription never canceled and I was charged for 12 months! I called support and after pushing for help, they offered me 3 months reimbursement and were rude about it saying this was all they would do. Even 6 months would be respectful and 12 months would make me want to return however 3 months is a clear message they do not appreciate the customer business. Completely unfortunate but I will never subscribe to them again, they have lost me as a customer and I'm sure to tell others.

November 18, 2024
Unprompted review
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Reply from Hydrow

Hi Catherine - Thank you for taking the time to leave your review. Hydrow’s Digital Basic Membership is managed through the Apple App Store, and all payments for it are controlled directly by Apple. Unfortunately, Hydrow does not have access to the membership fees associated with the Apple subscription, which prevents us from processing a refund for those charges.

As a courtesy, we’ve refunded three months of membership from your non-Apple subscription. For further assistance, we recommend contacting Apple App Support directly, as they may be best equipped to assist with this specific issue.

Rated 3 out of 5 stars

Delivery Experience is awful but the product itself is great!

The product is great. The delivery was absolutely awful!!! They sent it in a small van with one guy to unload it and bring it up to the house. I have pictures and I wish I could post them here. I even had to assist the delivery and carry it up to the house. Hydrow’s delivery company should be fired!

November 27, 2024
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Reply from Hydrow

Hi Ted - Thank you for taking the time to leave your review. While I’m sorry to hear you experienced some difficulties with delivery, it’s great to know you’re enjoying your Hydrow so far.

We’ll be happy to review your situation with our delivery partners to ensure we can avoid similar issues in the future. If you ever have any questions or concerns, please don’t hesitate to reach out—we’re always here to help.

Rated 1 out of 5 stars

Don't buy it you will regret it

Don't buy it you will regret it. IF I COULD GIVE THEM ZERO STARTS I WOULD DO IT. After three years of barely used. The poor quality monitor of the "hydro" broke and I have to pay $500 for another screen and I wil have one year warranty which is completely worthless because after what just happened how can I trust this company. I am sure this new screen will last probably another three or two years after warranty expired plus I have to pay for membership and maybe every three years from now I will need to buy another new screen replacement INSANE. Let's do the math the cost of this equipment is outrageous. This company is SO shameful .

UPDATE **YOUR SUPPORT TEAM SENT ME TO BUY ANOTHER SCREEN WITH ONE YEAR WARRANTY ** IF YOU SCREEN IS SO REALIABE WHY BROKE ON ME AFTER THREE YEARS OF BARELY USE. NOT BUYING IT NOW I HAVE A WORTHLESS MACHINE SITTING ON MY HOUSE AND OF COURSE NEED TO CNX THE WORTHLESS MEMBERSHIP "

August 26, 2024
Unprompted review
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Reply from Hydrow

Hi Adrianna -- Thank you for taking the time to leave your review. I’m sorry to hear you had difficulty with your Hydrow screen after three years of use. While issues like this can happen over time, needing a replacement after three years is not the expected outcome. We built the Hydrow with longevity in mind, and many members do not need to replace their screens for the full lifecycle of the rower. We understand your frustration and always handle each maintenance situation individually. Please feel free to reach out to our support team at support@hydrow.com, and we’d be happy to discuss the replacement screen options with you.

Rated 1 out of 5 stars

Terrible company - membership fee is absurd

My favorite part about buying a Hydrow was after I was done paying $2,000 I now get to pay only $500 a year for the membership which if you don’t think about it it’s a great deal!

August 19, 2024
Unprompted review
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Reply from Hydrow

Hi Dave -- Thank you for taking the time to leave your review. While Hydrow does offer limited functionality without the membership, we believe that the full membership provides the best workout experience. The $44 (+tax) per month membership allows for multiple profiles on Hydrow, grants access to our premium Live Outdoor Reality content, enables you to track your workout progress, and lets you travel the globe with our talented team of athletes.

Please feel free to reach out to our Member Services Team directly if you ever have any questions.

Rated 5 out of 5 stars

Great coaching!

The coaches are excellent and fun to work with.

August 9, 2024
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Reply from Hydrow

Hi Clay -- Thanks for taking the time to leave your review. We are always excited to hear about our member's positive coaching experiences! Feel free to reach out if you ever have any questions and we will see you on the water.

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