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Hygge Bikes Reviews 480

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality, smooth ride, and thoughtful design. Many are impressed with the build quality and the ease of use, making their daily commutes and longer journeys enjoyable. The customer service and staff are also frequently commended for being helpful, responsive, and providing a seamless purchasing experience. However, some people were dissatisfied with specific issues, such as receiving a charger that appeared to be for a different bike or a battery that wasn't branded as Samsung despite expectations. A few customers also reported problems with the bike's assembly, including a wobbly back wheel and a bolt falling out of the handlebar hinge, leading to safety concerns.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are highly satisfied with the quality,... See more

Quality

People report positive experiences with quality, highlighting the bikes' solid construction and premium feel.... See more

User experience

Users describe positive interactions with the user experience. Many reviewers praise the bikes for being... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the exceptional... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Hygge vestor is my first e-bike and had to hit some very important targets. Travel on rough tracks, be ok to peddle un assited on road, Carry my shopping, have a usable range, be able to remove th... See more

Company replied

Rated 5 out of 5 stars

Just picked up my Hygge Vester bike and I’m seriously impressed. The design is clean and stylish, with a real minimalist vibe that stands out without trying too hard. It rides incredibly smoothly, whe... See more

Company replied

Rated 5 out of 5 stars

A well designed bike with amazing accessories. One of the few bikes that doesn't look like a standard road bike with an enormous battery bolted on. The recessed frame battery completes a minimalis... See more

Company replied

Rated 5 out of 5 stars

I purchased my Vester last September , the whole operation was painless and the help and communication from Andrea was really good . The Moorland where I live have a lot of challenging hills to conte... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Wholesale
  4. Outdoor Sports Store

Written by the company

Our commitment to Quality & Innovation is attribute to the rich traditions of Denmark. We believe that cycling is more than a means of transport; it’s a way of life. Our e-bikes, influenced by this culture, encapsulate the spirit of Danish cycling. We are driven by the idea of a greener, more sustainable future, and our e-bikes are a testament to that vision.


Contact info

Promotion box for Hygge Bikes

Hygge Bikes : It's in the feeling

Premium E-Bikes, built with trusted components for smooth rides

4.6

Excellent

TrustScore 4.5 out of 5

480 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I recently purchased a Hygee Bike


I recently purchased a Hygee Bike, and I am thoroughly impressed with its performance and build quality. The bike feels solid and durable, perfect for both city commutes and off-road trails. The powerful motor ensures smooth and effortless rides, even on steep inclines, and the battery life is more than adequate for long distances.

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Very long waiting times

"I explained more is several times, problems with the bike sent, photo is video, there is no language barrier, one more than this that has to do. Butt to send the bike to assistance: "As you say, it's out of London," which is impossible for me, since I live in East London." "It's work! So I said, "If you pick it up, you didn't let me know anything," after "Did you say write to what app so we understand better but there was never an answer there, then I'm still waiting for an answer or a help to return the battery that apparently does not work properly, you have time to reply here apparently but not on private email sent 3 days ago to say... still waiting for an answer or to solve the problem but it's been months now

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible bikes and customer service

I recently upgraded from a trusty £130 folding bike (an Orus from Aldi) that had served me well for nearly three years of light commuting. My daily journey involves cycling 1 mile to the station, taking the bike on an overground train to Waterloo, and then cycling 2.5 miles to my office. With a total daily round trip of 10–15 miles, it was clear I needed an upgrade that could handle both legs of the journey comfortably and reliably.

With the Orus, I only did the first leg and locked it at the station. The gears and build quality weren’t great, so I wouldn’t trust it for the central London leg. After much research, I settled on the Hygge range, with the Black Friday deadline narrowing my options to the Virum and the Vester. Initially, I was tempted by the Soro, but at 33kg and with a non-detachable battery, it didn’t fit my practical needs of portability and charging at my office desk.

The Vester seemed like a good compromise, offering fat tires for navigating central London’s bumps and potholes, plus front suspension for added comfort. However, after taking delivery of the Vester and putting it to a real-world test, I found that the 28kg weight made it less suited to my specific commute, especially when lifting it on and off trains. I decided to request an exchange for the Virum, which is better aligned with my needs.

In an ideal world, I’d have both bikes and use them for their specific strengths. The Vester would be great for longer rides or rougher terrain, while the Virum is perfect for a light, portable daily commute.

This is where Hygge Bikes truly shone. Sam and Burhan were absolutely fantastic throughout the process—helpful, understanding, and an absolute credit to the company. They made what could have been a stressful exchange process seamless and were incredibly professional from start to finish.

A key takeaway from my experience: if you’re considering an eBike, try to book a test drive before committing. Unlike a pair of jeans, these bikes are big, bulky packages that take considerable effort to repack and return. A test drive could save you the hassle of a return and help you ensure the bike fits your needs from the outset.

Overall, Hygge Bikes has been outstanding, and I couldn’t be happier with my Virum. The bike perfectly suits my commute, and I’m looking forward to many miles of smooth, stress-free cycling. Huge thanks to Sam, Burhan and the rest of the team for making this a great experience!

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed! A great folding electric bike that doesn't make a "larger gentleman" like me look like I've nicked a toddlers ride that also gives me decent range without weighing as much as a black hole.... Surprisingly good power as well as excellent suspension feel compared to my old non electric full suspension MTB. I got one for each of me and my better half and as they store easily they're going to be well used away in our campervan trips...

January 3, 2025
Rated 5 out of 5 stars

Superb quality and after sales support

We arranged test rides of folding electric bikes made by ADO and Estarli - the ADO developed a fault and despite arranging a test ride of Estarli bikes at their factory in Berkhamsted when we arrived one of the models wasn't available and the other had a flat battery-we were not impressed! We then
tried the Hygge bikes. Hygge could not have been more helpful -Sam Purnell brought two different models for us to test ride at a bike shop near where we live - he was incredibly knowledgeable and helpful. We decided on the Virum folding bike which is lightweight but with an excellent component specification (brakes, gears lights etc.).
We ordered one bike and after it arrived we were so impressed with the range and quality we ordered another so both my wife and I now have one. Hamza was very helpful when we had a query post delivery. Highly recommended company and product.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

I just wanted to say a massive thank…

I just wanted to say a massive thank you! It is easy to works when everything goes smooth, but real life is another and how we can manage the unexpected mistakes says how we professional are! My order was missed I got wrong order and after contacting the store they quickly solved the issue and even they should give me more expensive bike they did it and I am happy! Happy to say thank you!

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from Sam 😃

Amazing service from Sam 😃
Great knowledge on the products and such a lovely person, good to meet a fellow avid adventurer, range of bikes is amazing. Thankyou

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and great product

With so many options out there, I spent a long time trying to decide which e-bike to buy. After a lot of research, I eventually decided on the Hygge Virum.

Right from my initial enquiry, the service was excellent. All of my queries prior to the purchase were answered quickly, and the same was true throughout the delivery process. It’s great to deal with a company with such efficient communication, especially these days.

I’ve now had the e-bike for a few weeks, and couldn’t be happier with it. I’ve really put it through its paces in all weathers, and it hasn’t let me down. It’s quick and easy to fold and unfold; light to wheel along or carry; going up hills feels effortless; and the battery seems to last ages between charges.

In addition, all of the accessories that I got with the bike are also very good quality.

All in all, great service and great product.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Virum folder

I bought a Virum folder for campervan trips and to cut down on the number of car journeys around town. I'm really impressed with it so far. It seems really well thought through, looks good and everything works as it should. Delivery was a little bit delayed but still quick by most standards and the customer service team kept me in the loop so it was no problem. The bike arrived fully assembled apart from the pedals (easy for anyone to install), and was correctly setup so was straight on the road after a charge. I will swap out the saddle and the tyres look a bit cheap but at the price I paid I think it's outstanding value for money.

November 2, 2024
Unprompted review
Rated 4 out of 5 stars

Hygge Vester step

Bike is great, good price, and excellent standard equipment. Courier service (DP), not so, would have been a lot better if i had known they only deliver on one day a week in my area, it would have saved a lot of waiting in. Hygge support was just Ok and the lack of handbook (just videos) again left a bit to be desired, but the quality of the product made up for that.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Purchasing a bike using the Cycle to work scheme

I initially contacted the company about how they interacted with my companies cycle to work scheme provider. From that moment on they were prompt and helpful with all my enquires and within a week everything was sorted and I had received my bike. The bike itself is even better than expected and I can't thank Hygge enough for getting this old man peddling again

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

My order of Hygge Vester - November 2024

The whole process form ordering and receiving my Vester bicycle from HYGGE was effortless. The team maintained contact with me and promptly responded to my email queries. The eBike when delivered was of the quality promised and described and I couldn't be more happy.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

I move faster and happier

The company is in the EU. There are very helpful. The product is 5* and legal. I have so much fun and get everything done faster with a smile with the knowledge that if I have a problem I'll get support and parts.

November 28, 2024
Unprompted review

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