Hygge Pergola Reviews 

Arrived on time, a lovely piece of kit. Only critique would be better installation instructions looks great but took all day to work it out! Other than that would definitely recommend the product

When I called to inquire about a pergola they were great they answered all my questions and were very professional, I had no hesitation in purchasing one from them I knew it was going to take a while for it to arrive (12/14 weeks) as I was told this but it didn’t matter as I was planning for this summer, when it did arrive my son in-law and I put it up no problem and I’m very pleased with it would definitely recommend Hygge and already have

The quality of the product is excellent. It fits together well though the instructions do need some careful thought at times. There was a delay on delivery but the quality and the use I now get from it far outweigh the wait. I have had this a year now and it's almost like having an additional room! One small observation, it came with lights with lots of lovely colour options but unfortunately doesn't have a bright white option, for me this is not a huge problem as I have a security light I can turn on when I need to increase the light. Defo recommend it if you can afford it!

Ordered a pergola last year and was told we would have to wait 4 months for delivery. It was delivered on time. It was an easy process from start to finish. We had questions before purchasing and customer service was excellent. I have recently been in touch with customer services and could not fault how I have been dealt with. I would definitely recommend this Company. The product is excellent and well made.

We’ve had our pergola for two years or so. It works well and looks great. Hygge are very good an high quality

Full disclosure- the delivery in 2024 was delayed by 4 months (November initially, delivered in February25’ ).
As the pergola was put together by our builders, I cannot comment on the ease of construction. Over a year later, the louvre roof, pulled down side panels and the heating work well. Overall: allow minimum 3 month delay in delivery abd you will be fine.

I was waiting about 4 months for pergola but i could wait even longer because of quality.Look very nice,so happy with it.

We had a problem with a bind after 6 months. They were extremely professional and delt with the problem efficiently.
Replaced with new blind.
Love the product 👌
5 " plus company always returns calls. Excellent

Our experience from ordering to final delivery was excellent. Communication from the team was regular and reassuring throughout, and it was always easy to get hold of someone when needed.
We had a local builder construct the pergola, and it looks fantastic — we’ve really enjoyed the space and are so pleased with the end result.

The process from ordering to delivery was faultless, there is a long lead time but it is clear from the start that this is the case.
The product is great, quality is fantastic, it is easy to assemble but make sure you read the instructions and the price point is more than competitive against similar products from alternative suppliers.
I shopped around and found a great product at a fraction of some of the other suppliers prices 👍🏻

We had our pergola for a while now where delivery was long time to wait and we did have delay and a couple of parts missing overall we are very happy with our pergola it’s one of the best additions to our garden

The company had a few issues with delivery but once sorted I must say I am highly impressed with the pergola and all my friends and family are impressed with the was it looks so I would definitely recommend Hygge if you are thinking of getting a pergolayou won't be disappointed

Had it now for about 15 months. Quality is superb and it still looks as new. Communications before and after delivery were spot on.

I’m sitting in the shade of my Hygge 3.0 x3.0 pergola. It’s an unusually hot day and the Pergola is doing exactly what we wanted.
It arrived a year ago, and I built it myself with a few simple tools. It has proved sturdy and secure. The roof slats work well.

I inadvertently damaged part of the mechanism for one of the side shades. Sadly it wasn’t possible to get a replacement part to repair it, so the whole shade had to be sent to the recycling.

Apart from that issue I found Hygge to be prompt and helpful; I have no complaints and would be happy recommending them and their product based on my experience.

I thought I would wright a review being a year in with my Hygge Pergola.
I’m very happy with it. I’ve given it 4 stars instead of 5 for a couple of reasons. I got a 3x4m with the roller blinds and the 4m side is quite hard to move up and down, not as smooth as the 3m sides. The other thing is … it doesn’t keep the rain out. The drainage system cannot handle hard rain. Apart from these two points I love it . It’s like another room and so handy in the summer with a south facing garden. I would recommend

Good product … worth the wait … easy to maintain and always looks good … although initially had some minor problems these were all dealt with speedily, professionally and all to my satisfaction… highly recommend the company and the product

Excellent Pergola with the lighting and the heater and an excellent company.
From placing the order, the price, timely delivery, communication and installation.
Cannot find any faults and totally recommend Hygge.

Ordered this last autumn and it arrived when promised. Was installed by our builders without any issues and we're very happy with the result.

While quoted lead-time for our 4x4m pergola was quite long, delivery occurred as advised (July 2025), nothing was damaged and all components present. We decided to erect the pergola ourselves. This was more complicated than expected mainly because the instructions were not entirely clear. However the help line worked satisfactorily when required. Once erected, we have been delighted with the product. In hindsight, I would have Hygge complete the construction..!

A mark of a good company is when things go wrong and in this respect, this firm is lacking. You can't get through on the phone and the company refuse to provide someone to answer basic questions about the product. The technical department won't talk to the customer. I have a problem with the quality of the screws and I'm unable to attach the base plates to the frame and thus secure the pergola. I've no idea of whether this is a design fault or a manufacturing one. No detailed advice has been offered beyond platitudes, with a refusal to answer direct questions. I will be contacting my credit card company - avoid.