Hygger Aquarium Reviews 334

I bougth several times this brand heater and I am very happy with them, even one time it stopped works and they delivered another one new for free and very fast, so good customer service and post-sell one.

I had ordered a light and some tools from Hygger, but only the light arrived from FedEx. I contacted customer service and they immediately sent me a replacement out. Through the process I just assumed I was receiving automated responses and emails until I failed to follow up with one and a few days later received a "Hey, you good?" email. So thanks Emma, Tammy and the entire customer support team for helping me get my tools!

I had a small issue with a product I purchased. I contacted the service department the response was immediate and the issue was quickly resolved. I will be purchasing from them again. They stand behind their products.

Buying the Hygger HG139-9W multi use UV filter has been a complete waste of my time and disappointment. The Hygger HG139-9W is manufactured as cheap as they can make them, barley seen the blue light when UV was on. Think twice before buying Hygger products

The temperature gauge seemed off by almost 10 degrees after a power outage and assumed electrical anomaly affected the heaters. I emailed Hygger about the issue and with minimal questions asked they sent me two exact replacements for my existing 15W heaters.

Brought a marine tank light last July unfortunately it failed contacted Hygger got a reply within 12 hours ,they asked proof of perchance and a photo off the light they agreed too a replacement got with in 3 days.
Will definitely recommend and use them again 👍

I had an issue, reached out to support, they tried to resolve my issue best they could but were unsuccessful unfortunately (not their fault). So, they instead sent me replacements free of charge and made sure the new products were working properly. 10/10 will continue using their products and have no worries about reaching out to support if I ever need it.

I got a dc wavemaker, for some reason it stopped working after a day. I contacted support, and within two days they were able to send me a replacement immediately. Great and speedy service.

Do not fit my foot, to large, I wear size 7 shoe, but some reason they don't seem to work??

I had an issue with an aquarium light and Hygger resolved the issue immediately. Thank you!

My initial purchase of 75w high par led light start having fan issue in a month of purchase. Hygger customer service took care of it fast even though is was Chinese new year. Took a point off for the light quality but will purchase again based on the experience.

Had a productive fail within warranty period. They were easy to work with and they very quickly replaced it with next day shipping.

The process was so easy! I was having an issue with my pump not functioning the same which lead to a problem in my tank. I lost all my fishes, which I had a whole bunch BUT anyways, I reached out to see if I had a warranty and I did. Within days I had a new pump and it was best experience. I highly recommend their products and will continue being a customer from here on.

I had a faulty heater and Hygger went out of their way to try and solve the issue. In the end they sent me a replacement filter no questions asked..

Five star communication and customer service

Thanks

Fantastic products, great service, easy to use site, often cheaper than anywhere else.

Had an issue with an air pump AC cord. Contacted customer service, once I provided answers to a couple questions the issue was resolved very easily and quickly. Absolutely fantastic customer service, thanks Ginger!

I’ve been using their products for both my fresh water and salt water tanks for a while now, and they’ve never let me down. I’m also sponsored by them, but that doesn’t change the fact that their gear genuinely performs. Their customer service is outstanding—any time I’ve run into an issue, they’ve taken care of it quickly and professionally. Overall, they’ve been a reliable part of my aquarium setups, and I’m happy to stand behind their products. I have been using them long before I was sponsored by them. They have a long track record of being some of the best affordable reef/fresh water products on the market.

Hygger seems to really be a company that cares for their customers. I had a small problem with a part from the Gravel Cleaner recently. I emailed and Ginger treated me fairly and quickly to resolve the problem with a replacement part. I am very happy with the product and would recommend it to anyone interested. Hygger's Customer Service (especially Ginger) is wonderful and should be giving lessons to other companies.

I had an issue with the power cable that came with my reef light, and Ginger from customer service was super helpful and understanding, and they resolved the issue quicky.

I accidentally ordered the wrong light when I meant to order the Hygger HG957

I emailed Hygger customer service, told them what it happened, and they immediately found my order and switched it out for the light that I wanted

Not to mention this hygger 957 led is an absolute BEAST