Hygger Aquarium Reviews 334

This was my first experience with Hygger's customer service, and couldn't be more impressed.
I purchased the HG955 Power Vacuum, liking it's versatility. But it only ran for about 2 seconds.
I contacted customer service, and they had me try a couple of things, just to make sure.
Then I was surprised. The rep helping me asked me if I wanted a replacement, credit, or ???.
I received the replacement and it's working flawlessly! And they didn't ask for me to return the original. Thanks, Ginger! Great Customer Service!

So I purchased a pump and after about two months it packed up.
Contacted support who were very helpful in trying to fix the problem but to no avail.
The pump is well made and I was surprised it broke may be I was unlucky with a faulty one.
So support replaced it free of charge and delivered earlier than they anticipated.
The product may have got 4 stars but certainly 5 for their support.

We had a warranty issue pop up and they sent us a new motor assembly which solved the problem. They didn't give us a hassle or anything and even followed back up once the part was delivered.

Very pleasant customer service experience. Would recommend.

Customer service was on point. Had an issue, I reached out and their team was on it. Replacement product came and unfortunately was damaged upon shipping. I reached back out and Hygger team was on it and shipped another! This is why I’ll contune to do business with this company! Great work.

The backpack filter had some slight issue. Emailed the customer service and they responded immediately. I was really amazed how they value their customers and answered all of my concerns. Definitely will check more of their products. Kudos. 🤩👍👍👍👍👍

I purchased the Hygger 360GPH Electric Aquarium Gravel Cleaner to help maintain my aquatic turtle’s tank, and I couldn’t be happier with both the product and the customer support I received.

When the gravel cleaner arrived, one of the outlet parts was unfortunately damaged during transit. I reached out to Hygger’s customer support, and the experience that followed was truly exceptional. Emma from their team responded promptly, kindly, and professionally. She made sure the process was smooth from beginning to end and kept me updated the entire time. Hygger immediately sent a replacement part completely free of charge, and it arrived quickly and safely.

The level of care and attention they provided genuinely impressed me. It’s not often you find a company that stands so firmly behind their products and goes the extra mile to ensure customer satisfaction. I truly felt valued and supported throughout the entire process.

As for the gravel cleaner itself—it works amazingly well. It has made cleaning my turtle’s tank significantly easier and more efficient. The suction power is strong, the design is intuitive, and it removes waste and debris from the substrate with ease. This tool has already made a huge difference in maintaining a cleaner, healthier environment for my turtle.

Overall, I highly recommend both the Hygger 360GPH Electric Aquarium Gravel Cleaner and the Hygger brand. The product performs exactly as advertised, and the customer service is some of the best I’ve experienced. A definite five-star purchase!

I have a few products from this company, the only issue I had was with their wave maker, it quit working within 4 months of purchase. That being said, the customer service I received was superior! I had a new wave maker within the week and they gave constant updates every step of the way! One of the best customer service experiences I have received!

Always use their products and gave to say Customer Service is second to none. Highly recommend.

Had an issue with an aquarium light outside the standard Amazon return period. Their support team provided troubleshooting tips and when it was determined the issue is irreparable, I got sent a replacement light promptly

I just ordered the hygger slim LED light. I am so excited about my purchase. It makes my aquarium world pop with vibrant colors of my fish and tanks setup. I love the programmable features that simulates natural light from dawn to sunset. Energy efficient also a plus, with a two year warranty.
I had a few questions and customer service support is top notch! I will definitely be doing future purchases.

I have bought a lot of tank heaters over the last 40 years, but I have to say the hygger heater is one of the best I have purchased. I had a problem and I contacted their customer service department, they replied to my email straight away and sent a replacement heater with in 2 days. They kept me informed of delivery. Its not often I can say this about company's customer service department but hygger customer service department is the best by far it was a pleasure dealing with them!
I would recommend both the product and service! Great experience!

I purchased 2 hygger wavemaker from a reputable company,1 worked well other playing up after ,manufacturing error,contacted Hygger to report it,not thinking anything would come of it,i was amazed at the customer service,helpful to the limit,had 2 brand new Hygger delivered within days
Sent them pictures and a video as proof which prompted rapid response.lesson learned,buy direct from Hygger a company you can trust

I purchased a water change pump for my large turtle tank and unfortunately I just stopped working after about 5 months. I contacted customer support and to my immense pleasure, a new unit was sent out. I am impressed with the quality and speed of their response, and also how painless the whole process was. Thank you, Hygger, for making my life easier. My three turtles also thank you. My little pump makes cleaning their tank a breeze!

I had an issue with my turtles heater so I contacted the company via email, I received a response the same day. She was genuinely concerned for my turtles well being and helped resolve the issue very quickly. She even reached out to me afterwards just to make sure everything was still working well. I really appreciate the way it was handled.

Perfect Product Perfect company for the Quality and Perfect Service and Support. My Favorite Brand in Marine Aquatics 🔝💯

Had some trouble with shipping, and Livia at hygger-online was immediately on it, and resolved it quickly, all while being so kind. Thank you so much, looking forward to future purchases at Hygger! :)

I had an issue which needed to be addressed. The interaction with the customer service reps was excellent. They responded quickly, and resolved the problem to my satisfaction. Thanks to all I communicated with, especially Tammy.

I bought the 100 watt heater and after two months it kept flashing EL. I reached out to the company and Emma was amazing! She responded quickly and sent me a replacement heater right away! Great response time and wonderful customer service!

To Emma and the support team thanks for all your help. Nice to know a company still has ethics.

The main reason I go to Hygger for all of my aquarium needs is that they stand by their products! No questions asked. I highly recommend Hygger! Their customer service is impeccable. Thank you to Emma who has made sure that I have been kept up to date and satisfied with the products.