I haven’t received my package, it’s been almost a month and the tracking number still shows no updates. HULUS definitely doesn’t offer a reasonable post-sale experience. It’s a pity because you guys d... See more
Company replied
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See what reviewers are saying
Gave email address to put through an order to see what shipping to my country would cost. Have since emptied cart, but receive an email every day to “complete purchase”. Deleting from my cart doesn't... See more
Company replied
Truly amazed. The skateboards are beautiful and of great quality. I was a little skeptic about buying online, but took the chance and definitely don’t regret it. Hanging was easy enough thanks to the... See more
The actual skateboards are great but the mechanism to hold them up doesn’t work well. We bought 6 boards a year ago and over the last year 2 have fallen off the wall at the part where there is tape th... See more
Company details
About HYLUS
Written by the company
HYLUS is a digital contemporary art gallery, showcasing the latest art trends into uncommon art pieces. We are experts in Acrylic Glass with 30+ years of experience in the industry. Craftsmanship is an essential cornerstone upon which we pride ourselves on and customer satisfaction is how we assess and ensure we maintain this belief.
Contact info
U.A.E.
- info@hylus.com
- hylus.com
Great
Great, unique Art! Love the design, the quality and the way they hang on the wall! I would definitely recommend!
March 18, 2021
Great Pieces!
Love the four products I ordered. Everything came on time and undamaged. Will be making more purchases in the future.
March 16, 2021
beside the fact that some fixation were…
beside the fact that some fixation were defective, new ones were sent rapidly and I could fix them all at the end. I just hope these fixation will last in time. If they fail, the plate will break for sure.....
March 12, 2021
Amazing product !
March 6, 2021
Updated: Unhappy Customer - Please Read Before You Purchase This Product
Update to my review below: Customer service was very helpful and sent me new boards. They also sent me additional mounts (which I highly recommend you get in your orders, three for each board you hang). The boards are hanging up nicely now and haven't fallen. It only has been a month though but they did do a good job making sure I was a happy customer.
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I waited to give this review because I generally do not like to leave any negative reviews but it's been seven days since I reached out to customer service and I still haven't received an acknowledgment. I purchased three of the acrylic skateboards October of last year. I hung them up on my walls based on the instructions and was happy with my purchase. Unfortunately four months later, the adhesive that I attached to the skateboards did not hold and two of my skateboards fell off the wall and were chipped. Upon them falling off I had to put on a new adhesive (gorilla tape) and it held for the time being. I reached out to customer service for the following: asked them if I could buy another ghost mount from them since one of mine broke when it fell off the wall, is there anything they can do when someones product falls off the wall and is damaged and if they feel confident the the other adhesive would stick since the other skateboard that did not fall off hangs above my work station. I still have not received a response and it's been seven days since I sent my email. For a company that says they believe in 100% customer satisfaction and a response to your email within 48 hours, this is pretty sad. I personally wanted to buy one of their products to hang above my bed frame but now am very hesitant to do so. If you want to buy this product, most of the positive reviews seem to be based on recent purchases (I was emailed a week after I bought my products to rate my experience) and not their experience months after their purchase. Again, I did not want to leave a negative review but it's pretty messed up when a company says they are about 100% satisfaction and don't even respond to you after you email them wanting to work it out. Additionally, their product is not cheap and online they show them hanging on top of people's bed frames. Just a warning to be hesitant to do so based on my experience.
Thanks,
JP
March 6, 2021
Reply from HYLUS
Hi John,
Thanks for your valuable feedback.
Unfortunately we weren't able to find any email coming from your email address, and I can also see that we didn't send you any review requests (as you haven't sent us an email yet).
One of our helpful customer service executives will get in touch promptly to solve this situation for you.
As can be seen in many of our previous reviews, we reply to all incoming emails promptly, and always send replacements in case of damaged or faulty products, free of charge.
Kind Regards
HYLUS Team
Super gorgeous artwork
Super gorgeous artwork, unique idea - love it. Get many compliments.
March 2, 2021
Unprompted review
Awww
Awww, love how colorful the boards are! Super easy to put on the wall. Very happy with the order!
February 14, 2021
A part of you made art
From the beginning, the Hylus team kept an eye on the details for my skateboards. They made my idea come true and now I enjoy an authentic piece of art.
February 13, 2021
AWSOME 10/10
February 10, 2021
I still have not received my delivery
I still have not received my delivery. Your courier keeps claiming they have attempted delivery but they don’t
I reschedule for certain days they don’t turn up again
Update
The package has now been delivered, albeit very late. The boards do look great
February 10, 2021
Reply from HYLUS
Hi Mohammed,
Thanks for your valuable feedback.
I've had a look at your tracking number 1Z8V6R726820157910 in UPS's system, and could see that the issue is that "The receiver was not available at the time of the final delivery attempt." - also, it can be seen that the reschedule was done on your request.
We unfortunately cannot take responsibility for our customers not being able to receive packages, however are more than happy to assist with a claim in case, if you email us on info@hylus.com.
Kind Regards
HYLUS Team
Really good
Really good, really easy to hang, items well protected for transportation
February 9, 2021
Unprompted review
Poor customer service & product
This review would have been more then 1 star if it wasn’t for the misleading and terrible communication level of customer service with updates that made the whole matter worse then it needed to be.
I’m fully aware being a UK citizen that changes where afoot, though with a free trade agreement with the EU it was a shock to be issued with a customs charge of £48.00 on a £110 order, this makes the whole order outrageous in price for a piece of ‘Acrylic Glass’.
The order was made late December, with Hylus’s terms and conditions stating the expect delivery’s within 5-10 days. With a maximum of 30 days without force Mejeure, the delivery arrived on the 32nd day from ordering....
At no stage did Hylus keep me informed about any delay in the order being sent out, in fact on myself emailing asking for an update they promised a date it’s would be sent out which failed to happen. It was sent out a week later after this confirmation without again any apology or update.
The product itself for the money paid plus the custom charge issued really is substandard, If ordering from the UK i would do research and find a company domestically who can do the job much cheaper.
January 30, 2021
Reply from HYLUS
Hi Bloom,
Thanks for your valuable feedback.
We apologise for the slightly longer dispatch time - unfortunately as you say, we were hit with a Force Majeure event, as UPS blocked all inbound packages to the UK at the beginning of January.
We have had a notice put in all our product descriptions on our website, from early January, as soon as we became aware of this issue. I can see that you’ve made your order on Dec 28, so unfortunately at that time this wasn’t posted.
We have already shipped your item earlier, with a complimentary upgrade to UPS Express to make sure it got to you as soon as possible.
We're happy to report that we are currently shipping as normal, without any delays.
Kind Regards,
HYLUS Team
Shipped it fast by ups marked the…
Shipped it fast by ups marked the customs duty according to my needs.
Super quick to reply in the DMs.
Definitely the right people making the right products.
Thank You
God Bless
January 29, 2021
Unprompted review
Loving it.
I am very happy with the delivery and product ordered. The skateboards just look fantastic on my wall. Loving it.
January 28, 2021
Unprompted review
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