poor quality, wouldnt reorder or ever use again. no offense not a good service provider
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Package states it had been delivered however it didn’t deliver. As I tried reaching out regarding this matter I keep getting emails justifying that they are investigating with the delivery company etc... See more
Excellent service! Absolutely amazing way to solve the problem. Immediate contact, quick response, willing to help, and professional approach to solve the problem. I appreciate to Rita for her job.... See more
I ordered an IPhone 16 pro phone case from here on 15/09/24 which was supposed to be a birthday gift however till this date I still haven’t received the case nor have I been given any updates on my or... See more
Company replied
2.3
Poor
52 reviews
Hasn’t replied to negative reviews
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I did not like the item and I want to…
I did not like the item and I want to return it but not any option return on the application and the email
August 14, 2024
Fell apart first day I used it
August 14, 2024
They scammed £200
I ordered a bucket hat they sent two fake ones when I asked for a return label so that they can refund me they never replied
August 22, 2024
Unprompted review
They didn’t have the hat and the…
They didn’t have the hat and the shipping didn’t never come.
August 5, 2024
Reply from flixstream
We sincerely apologize for the inconvenience. You are correct that the original hat went out of stock, and we were unable to source it from any manufacturer. We sent you alternative options, and you selected Hat #4. We are currently preparing it for shipment, and we guarantee that you will receive your hat.
This is company you can trust! Excellent service.
Excellent service! Absolutely amazing way to solve the problem. Immediate contact, quick response, willing to help, and professional approach to solve the problem. I appreciate to Rita for her job.
I ordered by mistake the wrong item. And Rita offered me way to substitute my purchase for merchandise that I really need. I hope to get my iPhone case soon.
August 11, 2024
Unprompted review
Very bad delivery service...I ordered…
Very bad delivery service...I ordered it in Aug 4th but didn't receive yet...
August 6, 2024
Reply from flixstream
Hi, our delivery usually takes 7-12 days, and you should receive your order within that timeframe. In the meantime, we kindly ask you to update your review and then provide feedback on the products once you receive them.
The timing of ordering is great
The timing of ordering is great. This is my second order I have not had any bad experience thus far.
I will be ordering from them again in the next few days. the items are I ordered are on point. I am loving them.
August 9, 2024
Reply from flixstream
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!
Beautiful case
Beautiful case! Love it! ❤️❤️❤️❤️Fast delivery and easy check out! Already receiving lots of compliments!
August 2, 2024
Reply from flixstream
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!
label created and shipping partner is…
label created and shipping partner is still awaiting as of today 8/2/24.
On Its Way to USPS
Departed Shipping Partner Facility, USPS Awaiting Item
FRANKLIN PARK, IL 60131
July 31, 2024, 3:54 am
Shipping Partner: LOGOSH
Arrived Shipping Partner Facility, USPS Awaiting Item
FRANKLIN PARK, IL 60131
July 30, 2024, 2:23 am
Shipping Partner: LOGOSH
Picked Up By Shipping Partner, USPS Awaiting Item
FRANKLIN PARK, IL 60131
July 29, 2024, 1:24 am
Shipping Partner: LOGOSH
Shipping Label Created, USPS Awaiting Item
FRANKLIN PARK, IL 60131
July 28, 2024, 1:52 am
Hide Tracking History
August 2, 2024
Reply from flixstream
Hi, your order was shipped on July 28th and delivered on August 6, 2024, as we mentioned delivery takes 7-12 Days, We kindly request you to share your feedback on the products and update your review. Thank you!
Delivered
Delivered, In/At Mailbox
KIRKSVILLE, MO 63501
August 6, 2024, 12:10 pm
Out for Delivery
KIRKSVILLE, MO 63501
August 6, 2024, 6:10 am
Arrived at Post Office
KIRKSVILLE, MO 63501
August 6, 2024, 4:35 am
In Transit to Next Facility
August 5, 2024
Arrived at USPS Regional Facility
KANSAS CITY KS DISTRIBUTION CENTER
August 4, 2024, 3:44 pm
In Transit to Next Facility
August 4, 2024, 1:44 pm
In Transit to Next Facility
August 4, 2024, 9:58 am
Departed USPS Regional Facility
CHICAGO IL DISTRIBUTION CENTER
August 4, 2024, 6:25 am
Arrived at USPS Regional Origin Facility
CHICAGO IL DISTRIBUTION CENTER
August 4, 2024, 1:08 am
Accepted at USPS Origin Facility
FRANKLIN PARK, IL 60131
August 3, 2024, 11:53 pm
Departed Shipping Partner Facility, USPS Awaiting Item
FRANKLIN PARK, IL 60131
July 31, 2024, 3:54 am
Shipping Partner: LOGOSH
Arrived Shipping Partner Facility, USPS Awaiting Item
FRANKLIN PARK, IL 60131
July 30, 2024, 2:23 am
Shipping Partner: LOGOSH
Great and will be ordering more from…
Great and will be ordering more from you soon.
August 2, 2024
Unprompted review
Reply from flixstream
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!
Both of my orders are still the pre…
They addressed my concern quickly. I appreciate their fast response.
August 1, 2024
Reply from flixstream
Hi, thank you for your feedback. We wanted to let you know that both of your orders were shipped yesterday the 1st of august, and the tracking numbers have been provided. Please check your email inbox for the details. Your items are expected to be delivered within 7-12 days via USPS. We kindly request that you reconsider your feedback rating, as we believe it may not reflect the service provided. Of course, you're welcome to update your review after receiving the items and sharing your opinion on them. Thank you!
Reply from flixstream
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!
I wish I had read the reviews the worst…
I wish I had read the reviews the worst I've ordered online. I wish they had negative ratings doesn't deserve 1/2 a star. Very cheap item materials are thin didn't even put on due to the flimsy materials it was made of.
July 24, 2024
Unprompted review
Reply from flixstream
Hi, thank you for your feedback. We would like to understand what went wrong with your order. Our records show that your order was delivered successfully. Was there an issue with the item? Please let us know, we're confident we can resolve it quickly. Thanks again for your feedback!
We promise to do our best to ensure better quality shortly.
HORRIBLE PRODUCT and SERVICE - BUT they finally remedied situation
They say there is a refund/replacement for defective products
They will not respond to emails
They say their cases are leather - they are plastic and cardboard.
DO NOT BUY FROM THEM
AND THEIR RESPONSE below TO THIS IS A JOKE - I've literally emailed them with this information multiple times and they don't respond
UPDATE - Thanks to Trust Pilot - they responded and send me a replacement case so I updated their stars to 3. I hope that in the future they are better to respond to customers bc the cases are truly cute - they just don't hold up well.
July 9, 2024
Unprompted review
Reply from flixstream
Thank you for your feedback. It appears there may have been an error or misunderstanding. If you've received a defective item, we're more than happy to replace it or provide a refund. Please send us an email with your order number so we can track it. Additionally, our cases are made of FAUX leather, not plastic. The soft plastic part is on the inside, while the exterior is FAUX leather.
If there was a minus star I would give…
If there was a minus star I would give it. There reviews are fake. There products s made of paper and cardboard. They give a U.S. address when in fact their crappy products are made and shipped from China. Horrible customer service and they claim to give money back refund which is not true.
March 12, 2024
Unprompted review
Reply from flixstream
Thank you for your feedback. Our products are manufactured in China, and our office is based in the US. For phone covers costing less than $30, we believe we're offering good quality. They are made from FAUX leather, not paper as you mentioned. We also easily provide refunds or replacements and don't even ask customers to return the product to us.
I placed an order for a Gucci case for…
I placed an order for a Gucci case for my S23 ultra. First, I received an email telling me to make the payment when I already had. The order was placed on 9.13.23 and I have yet to receive a tracking number saying it has shipped. No one has responded back to my emails and you don't get an answer when you call. My bank refunded my money for this bogus transaction. Go elsewhere!
September 13, 2023
Unprompted review
I find their response laughable
I find their response laughable. If they really wanted to make this right, they would have contacted me personally, and not some fake public display. They make it seem like its a small error, oh well, we are sorry. They know full well that their products are not leather and that the size of the bag is not the same as their website.
June 6, 2023
Unprompted review
Reply from flixstream
Please be aware that we have verified with the manufacturer that the bag is crafted from premium cowhide leather of the highest grade, ensuring top quality. Additionally, we offered you a generous 20% discount as a valued returning customer. However, we are now beginning to suspect that you may be attempting to deceive us. We have successfully fulfilled numerous bag orders for various customers, all of whom have expressed their satisfaction and appreciation for the quality of our products, especially when compared to the original. Therefore, we kindly request your understanding that there has been no error on our part.
Reply from flixstream
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!
i need to make a return and cant get a…
i need to make a return and cant get a correct address,and need someone to contact me
April 7, 2023
Unprompted review
Reply from flixstream
Thank you for reaching out to us. We appreciate your interest in obtaining our return address. As per our previous email correspondence, we have already provided you with the necessary information. We kindly request you to kindly review your emails to locate the details.
Should you require any further assistance or have any additional inquiries, please do not hesitate to let us know. We remain at your disposal to ensure a smooth and satisfactory resolution to any concerns you may have.
Thank you for your cooperation.
Really helpful, good quality
Great experience with hypedeffeced.
I recommend this shop👌
September 8, 2022
Unprompted review
Reply from flixstream
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!
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