Hyperion Hot Tubs Reviews 88

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Very straightforward, honest approach with no hard sell - just the promise of a great service. Predelivery was informative and the delivery itself was as promised. Simple, no hassle and we were left w... See more

Company replied

Rated 5 out of 5 stars

From our visit to the showroom to install and follow up I cannot fault this company. Buying a hot tub is a big purchase so having support is important

Company replied

Rated 5 out of 5 stars

Hyperion Hot Tubs are a wonderful company; friendly, helpful and professional, with excellent product knowledge. We are in Kent, a long way out of Hyperion's catchment, but they were happy to come an... See more

Rated 5 out of 5 stars

This is our first hot tub so although we're only a couple of weeks in, we couldn't be happier. Eleanor and Terry made the investigation into hot tubs very easy and we didn't feel like we were being... See more

Company replied

Company details

  1. Hot Tub Store
  2. Sauna Store
  3. Swimming Pool Supply Store

Written by the company

Hyperion Hot Tubs – Dorset’s Highest-Rated Hot Tub & Swim Spa Showroom Just a short drive from Bournemouth in Wimborne, our large indoor showroom showcases the area’s finest premium hot tubs, swim spas, outdoor saunas, and ice baths. We carefully select only brands we truly stand behind—including the world-leading American-made Sundance Spas (innovating for over 45 years)—so you can create lasting moments of relaxation and wellness in your own garden. What sets us apart? You can actually wet test multiple hot tubs before buying—no pressure, no pushy sales. Customers consistently rave in their reviews about our genuine, expert guidance and the friendly welcome from Eleanor and Terry, who take time to listen, answer every question, and help find the perfect spa for your lifestyle, budget, and space. It’s this honest, customer-first approach—combined with top-quality products, smooth installations, and ongoing support—that has earned us Dorset’s highest-rated spa company status on Trustpilot. Bournemouth and Poole locals trust us time and again, with hundreds of glowing 5-star reviews highlighting our knowledge, responsiveness, and hassle-free experience from first visit to long-term enjoyment. Pop in for a friendly, no-obligation chat and see why so many reviewers say: “We couldn’t be happier!” or “Can’t recommend Hyperion highly enough.” We look forward to helping you discover your ideal wellness retreat—and hopefully earning your 5-star review too!


Contact info

4.9

Excellent

TrustScore 5 out of 5

88 reviews

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Rated 5 out of 5 stars

Hot Tub Push Present for my Wife

I wanted to buy a hot tub as a gift for my wife for giving birth to my son after a very challenging 12 months. I was very certain that it had to be a high quality reputable and reliable brand with a wow factor. After shopping around, it quickly became apparent that Hyperion Hot Tubs were the optimum solution.

The entire end-to-end experience from start to finish exceeded my expectations. Very professional and knowledgable service throughout to help me make the right choice. Several weeks later, Hyperion delivered my 6 seater Legend 6 tub, with mood lighting and sound system to my garden and it was ready for us to soak in 12 hours later. A surprisingly impressive timeline given that demand in the UK is soaring!

Hyperion talked us through all the water checks and made it really easy for us by providing all the chemicals to keep the water safe. My wife also received a selection of vitamin and aromatherapy crystals to help with her recovery.

We love our new hot tub and use it almost daily. The jets are excellent and relaxing and the sound system is fantastic. The lighting after dusk is very impressive and makes it even more enjoyable.

I have already recommended Hyperion to my friends and family.

September 2, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Thank you for such a great review Craig, it was a pleasure to provide you and your growing family with the Legend hot tub, we hope it provides you years of enjoyment and thank you again for your business!

Rated 5 out of 5 stars

We couldn't have been more delighted…

We couldn't have been more delighted with our hot tub. Construction and removal were quick and smooth; instructions on use very clear and accessible. Terry was incredibly helpful and flexible - we loved it so much that we extended our rental! Many thanks - couldn't recommend highly enough.

August 8, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Thanks so much for the review Hannah, extending a rental is always a great sign you are enjoying yourselves which is what its all about!

Rated 5 out of 5 stars

We got our Force 5 hot tub from Hyperion

We got our Force 5 hot tub at the end of May, best decision we made, in it most days and are thoroughly enjoying it. Terry at Hyperion and his partner delivered, set it up and didn't leave until we were completely happy. They were very helpful and professional and if your thinking of getting a hot tub give them a call. Must also say that their after sales service is second to none which I feel is very important. Highly recommend Hyperion.

July 12, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Thank you Jane, very kind! Along with our hot tubs we are very proud of our customer service, so I am really pleased to hear you like our approach. Glad you are loving your Force 5 too!

Rated 5 out of 5 stars

Highlight of my birthday.....

Highlight of my birthday with the first family get together since covid started. Terry's hot tub extended the party to the wee small hours. Punctual, spotless and incredibly helpful, hiring the hot tub from Hyperion was a huge success, the quality of the service and type of hot tub was certainly worth the cost.
I wouldn't hesitate recommending Hyperion.

June 29, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Thank you for such a great review Carol, very pleased to hear it was such a success with your family!

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Booking process was super easy and we were kept informed of delivery time. Hot tub was great quality and we all really enjoyed having it for the week. Would definitely book again - highly recommended.

June 22, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Brilliant- so glad you had a good time and thank you for leaving us a review!

Rated 5 out of 5 stars

Superb hot tub hire

Superb hot tub hire with excellent set up and customer service. I will definitely be using them again.

June 8, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Thank you for taking the time to leave a review, hopefully we will see you again soon!

Rated 5 out of 5 stars

First class service and great hot tub!

I've just had a brilliant week after hiring a hot tub from Hyperion Hot Tubs. I had never booked one before and the hot tub and service was first class ! Terry was amazing setting it up for us and really helping us make sure we had everything we needed - I would definitely book again and recommend them - great service!

June 7, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Thank you Suzanne, really pleased we delivered for you, hope to see you again soon!

Rated 5 out of 5 stars

Excellent

Excellent. The pleasure of the hot tub itself, as well as the friendly and helpful service - ease of arranging hire, delivery, set up and collection.

June 3, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Thank you Richard, Im so glad you and your family all had such a good time!

Rated 5 out of 5 stars

Bank holiday fun

We hired a hot tub for my daughters birthday that fell over the May bank holiday. We had great communication re delivery. The tub was installed for us and we were talked through the process of testing the water to ensure it is safe. We loved having the tub for a week, it was great fun and thanks to the clear instructions we had no problem looking after it. Collection of the tub was swift. I will be hiring again and cannot recommend the company highly enough! Thank you for such great service!

May 7, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Thanks for a great review Melissa, we look forward to seeing you again on the next hire!

Rated 5 out of 5 stars

Weekend break in the garden...

Fabulous experience from beginning to end. Organised last minute by us but first class service from Hyperion. Thank you very much!

May 3, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Glad to hear everyone enjoyed it Jane, thank you for letting us know!

Rated 5 out of 5 stars

Amazing hot tub and service!

Fantastic experience all round with Hyperion. Terry helped me out right from booking and all through the experience. The website is clear and informative, booking was easy. The communication with Terry was prompt and once he came to the house, set up only took about an hour - he left us copies of all the instructions to keep the hot tub clean which was very helpful. We thoroughly enjoyed the hot tub for the weekend! Thanks Hyperion!

April 20, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Very pleased to hear you all had a great weekend and enjoyed the hot tub so much, thank you for taking the time to leave us a review !

Rated 5 out of 5 stars

Fantastic hot tub hire

We have just hired a hot tub from Hyperion and would definitely recommend - we loved it! Terry was fantastic- he explained how to use everything and test the water etc and was so friendly and helpful. Thanks very much Terry we will be booking again soon :)

April 16, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Fantastic, thanks Karen! We look forward to seeing you again soon !

Rated 5 out of 5 stars

Fantastic service

Fantastic service - what to do with the chemicals was well explained so it was much easier to maintain than I would have guessed. Terry is lovely and more than helpful. The hot tub (Orbis) was great for all four of us. We used it over Easter as a holiday pleasure and then when we were back at work to relax. I want one of my own!

April 15, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Thanks very much Susi, pleased to hear you enjoyed it so much ! Hopefully we will see you again soon, perhaps to deliver something more permanent!

Rated 5 out of 5 stars

Hassle free hire of a great quality hot tub

I hired the Orbis model from Hyperion Hot Tubs for my wife’s 40th birthday. Terry was really great throughout the process. He was initially fully booked (a good sign) but kept me appraised of the situation and let me know as soon as he had a hot tub available. Set up was quick and easy and Terry was clearly very knowledgable, explaining everything I needed to know about maintaining the tub and providing further information that I could refer to if needed. The hot tub itself was a real gem and we all had a great time in it - especially my 2 kids. Collection of the tub at the end of the hire was again quick and easy with no mess - Terry has all the kit for filling and emptying the tub. I thoroughly recommend using Terry and Hyperion Hot Tubs if you want hassle free hire of a really good quality hot tub. Simon

April 12, 2021
Unprompted review
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Reply from Hyperion Hot Tubs

Thank you so much for a great review of our Orbis hot tub and our services in general, great to know we are on the right track !

Rated 5 out of 5 stars

We hired a hot tub from Hyperion Hot…

We hired a hot tub from Hyperion Hot Tubs to celebrate my daughters birthday. Terry was professional and very helpful answering all our questions. He arrived on time and assessed the location options before fully setting up the hot tub. Before leaving he explained the water treatment system and general care rules. He was at the end of the phone during the hire period incase we had any problems and arrived promptly on collection day. Terry did everything and we didn’t have to lift a finger. Overall the quality of the Hot Tub exceeded our expectations and the service was excellent. Would definitely recommend Hyperion in the future.

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

Hyperion Hot Tubs massive thumbs up!

Hyperion Hot Tubs as a company was just fantastic! So helpful and so responsive, very accommodating! The hot tub itself was just dreamy, perfect for relaxing and playing with my two year old.
Especially in these covid times when we can’t get out and about, it made staying in a lot of fun! Highly recommended!

January 24, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent professional and friendly service.

Excellent professional and friendly service.Terry was fantastic, set up and explained everything about caring for the tub whilst in our care. Hot tub was amazing and hired for special birthday celebrations. A thoroughly enjoyable experience. We would highly recommend hiring from this company and look forward to hiring again ourselves soon. Thank you

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Any emails answered immediately and in a friendly manner. The quality of the equipment far exceeded my expectations. It was an absolute treat to have this over Christmas to end what has been a challenging year.

January 8, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful Treat

We had a tub just before Christmas. Terry arrived on time and erected the tub very quickly. He took me through the instructions for keeping the water clean (which he allowed me to record - just in case!) when he returned to take it down it was done in a flash.
Excellent service.

January 7, 2021
Unprompted review

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