hyperkarting.com.au Reviews 

There was a rogue driver who smashed into my kart and staff did nothing about it. Allowing him to continue driving recklessly.

The safety briefing was poorly delivered. In addition one of the elevators was broken.

To compound the situation, I received an email from Hyper Karting, essentially saying that I lied about the incident and that I wasn't hit by the reckless driver. Other members in my group saw the it happened.

Went here for my birthday at a 5:40 session 14/12. Was told I’d receive a text to go to the debrief. Didn’t receive a text, saw everyone go to debrief, so quickly ran to front desk to confirm what’s going on. They said my name was on the list so I ran back. After the briefing my name wasn’t on the board.

I told the attendant what happened, he scoffed and didn’t believe me I didn’t receive a text. I had to show him my phone to prove it. He asked me to go to front desk. The 2 at the front desk also didn’t believe me, were rude, scoffed and then flatly told me they could put me on a later session.

The inconvenience meant I missed my bday dinner reservation and when driving my kart was remodelled and super slow. The worst part was that 3/3 people I spoke to didn’t believe me that their system didn’t work, acted like it was my fault, and I never received an apology. 0/5 stars, never coming back. I’d honestly like my money back, it’s not nice to have a birthday partly ruined

You have a very impressive customer service and l applaud you for it, l have never seen anything quite like it.The carts are very quick, but maybe in time you could consider expanding for the expert racers since the slower ones get in their way.
My first time and the experience was fantastic. Thank you

All they care about is taking your money. And worse, lying and rude staffs. Paid alot for group session. Due to Music festival, some ppl arrived 5 mins late, Staff said its okay to join next session, however just before next session start, they cancelled our group session saying T&C. When they asked us to wait until next session otherwise, others in the group would have joined the session. They often delay sessions and ask us to wait, T&C doesn't apply there. Would never go again.
WORST CUSTOMER SERVICE EVER

Cancelled membership subscription via website, next day I got charged, assumed an error had occured and phoned to sort it out. Going away for a few weeks before coming back. Don't want to know, just glad they got their money. Also conflicting their own terms of service and the law. So now I'll never race there again

Booked a session for my son and myself. Contacted Hyper Karting prior to making the booking citing my son was 138cm (main track is 140cm min. height) and whether this would be permissible. Was told by a member of the team that this would be ok. Made a long trip to the venue and was informed by the check-in staff that my son could not race due to height. This is just a warning for other customers who may be given misleading information. Full refund given (could wait up to 10 days), a couple of sheepish staff who eventually mustered an apology and one very upset young boy.

Good fun. Well organised. The karts are great and being electric very torquey and the boost button 🤤🤤🤤🤤

During our session we were grouped with 3 other people. Understandably everyone is at different levels of confidence. 2/3 of us were constantly getting bumped by drivers from the other group when overtaking. This happened to the point where majority of the session we were constantly looking back most turns to try and give way. As the track built to have many turns there wasn't much space at all for overtaking and was obviously difficult to navigate going through a corner while also looking back to avoid the faster drivers.
One of our drivers the car didn't not have any power during the first lap and was fixed shortly after.
One of our drivers wanted to stop their session mid way due to their rough experience but didn't know how to. Might be nice maybe in the introduction to let drivers know they could duck into the pits (wasn't sure if that was an option).

Booked online for a small group. Had a person pulled out, received store credit which I’m ok with. On the day half the group was late and the staff had to rearrange our booking to ensure we still had an enjoyable time. Their attitude, efforts and team organisational work provided a great experience for us all. The track is large enough to be fun. This place is a little Sydney gem!

My son is 11 years old and an experienced kart driver. We usually go to UKS at Smeeton Grange, but decided to try out hyperkart this time.

The customer service is good and the track and karts themselves are excellent. What was disappointing, though, is the policy of limiting the speed of all kids to 20% of the karts potential. This is painfully slow for a kid used to the UKS karts which are probably 3 times quicker.

So if your child is a beginner, it’s fine. But if they have some experience, they will find it frustratingly slow.

My feedback to hyperkart is to actively adjust the speed limit based on the experience and capability of the driver, rather than “everyone under 18 limit to 20%”.

A large man controlling the track was extremely verbally abusive, to several children, so much so the mothers thought he was about to strike a child. This was all within the first 3minutes of a private party. Thankfully, a lady from the desk told him to calm it down. Just to be a jerk, he then slowed them all down to crawling pace.

Firstly, paid for 30mins and had about 5 minutes of that taken away.

Secondly, the 'faster lap time gives you more power system' seems to be a bit flawed as if you start slow, you don't get power, so others pass you, and you get told to get out of their way, so you end up going even slower. And then the second part of that is the top speed differences between karts is very dangerous as I had multiple people smash into the back of my kart while going dead straight on the straight parts of the track. The track is also very narrow, which isn't suitable for karts that end up having massively different lap times driver to driver.

Thirdly, the lights around the track are horribly mounted shinning into drivers eyes which is very annoying, and the super loud music means staff seem to struggle to hear each other and fellow patrons.

Lastly, in the second session I paid for(which I was given about 10mintues of instead of 15, as they wouldn't let me stay out after my first session) I would over take people only to be given the sign to let those exact same people I just overtook pass me back, that is stupid and just meant that I was stick behind them again and forced to overtake them yet again after.passing them without making any contact.

Overall, this is by far the worst karting experience I've had, which is sad given the potential of the electric karts when they aren't power limited because of some overall, all knowing magic speed system, which only serves to increase the speed differential between karts.

Brought a voucher very poor effort doesn’t have an option to even send a digital one as it was brought as a present honestly it shouldn’t even be an option to buy a voucher

Everything went well, our group had a lot of fun and overall it was a very enjoyable experience. Would definitely visit again sometime.

Great place to bring the kids. The staff are all friendly and helpful.

Excellent service when we requested a specific format for racing, would highly recommend.

If you're serious you need to book two sessions back to back and work on getting your time down. Really helpful staff. Great karts and really hard work.

The experience and customer service are outstanding and went beyond any possible expectation. The staff in the premises kept the same standards, being helpful and professional with a smile in their face.

I haven't seen this quality of service in very long time.

Highly recommended.

Davinia

Excellent time, staff were great, so pleasant and helpful. Love the track and karts, with similar kart performance, only a couple of seconds between me and my sons per lap.