I have tried a half dozen times to contact the Hypersoft company via emails and live chats on your site to lodge a complaint. I have never received a reply to my emails and the live chat was entirely... See more
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LOVE the Hypersoft sneakers! They are everything that is advertised. Finally a good supportive shoe that does not hurt my toes or slip in the heels, and no annoying laces. Perfect! Now l do not want... See more
Company replied
Great customer service. Ordered a pair of sneakers online, received with 2 weeks, unfortunately they were a bit tight. I contacted the company to ask how ai can return these in exchange for a larger s... See more
Company replied
Excellent shoes and service normal shoe size 5and half ordered size 5 a little to small toes right at end of shoe. Resent me size 6 replacement no charge love them never of my feet like walking on ai... See more
Company details
Written by the company
Stronger than a hiking boot. Softer than a slipper.
Contact info
United States
- hypersoftsneakers.com
4.0
Great
7K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good shoes
Very good shoes, finally the size 7 fits very good, I have a bunion on my feet and this shoes don’t bother me at all.
Best of all, the 2nd pair was free, I donated the first pair, thank you Hipersoft!❤️
January 6, 2023
Unprompted review
Reply from Hypersoft Sneakers
Hi Violeta,
Thank you for your feedback!
We are so glad to hear that you like our Hypersoft Sneakers and that you find them comfortable. Also, we are happy to know that you have found your perfect fit!
It is so great to know that you are pain free when wearing them, because of your problem with a bunion on your feet. It must be relieving to find footwear that allows you to move freely.
We are committed to customer satisfaction and that is why we work hard to design a product that will make our customers feel comfortable.
Thank you for choosing to shop with us. We look forward to seeing you back at our shop soon.
Best,
Lara
Excellent product and exceptional service
Initially there was a long delay in delivery - which I accepted because there are so many virus-related problems these days. Eventually I contacted Nuve to complain. They hustled to find the glitch and a few days later I got my sneakers. Not only that, but they sent a second pair GRATIS! The shoes are super comfortable, light and supportive. The stretchy uppers are kind to bunions,too. Snazzy sneakers! I'll get a purple pair next.
January 6, 2023
Unprompted review
Reply from Hypersoft Sneakers
Hello Joan,
We appreciate you taking the time to leave a comment here!
It makes me happy to hear that you liked our Hypersoft Sneakers.
Delivering great client pleasure is our primary goal. We always try our hardest to make your experience excellent, and we are happy that we were able to accomplish this in some manner!
Nevertheless, we regret the delivery delay. Although we have recently had delivery issues, we are working closely with a new shipper to find a solution. Very soon, things ought to start to improve.
Please feel free to write me at lara@hypersoftsneakers.com if you require any additional help.
We appreciate your business and look forward to improving it further in the future.
Best regards,
Lara
I had emailed instantly when I placed…
I had emailed instantly when I placed my order because the 3rd pair I wanted all black and pushed the button to fast. No one ever contacted me. I wanted to get 3 different pairs- White-grey-all black. No one ever answered me. With the Holidays things got out of control and I was super busy to call you. How do I go about exchanging the grey-black for all black?
January 4, 2023
Unprompted review
Reply from Hypersoft Sneakers
Hello Sara,
Thank you for sharing your experience with us!
I understand that you wanted a completely different color than the one that was sent to you. It must be frustrating — let’s see how we can work this out.
Please feel free to contact me directly at lara@hypersoftsneakers.com, I will assist you myself and we will get a satisfactory solution for you.
Great customer experience is very important to us, and that is why we dedicate all our efforts not only to creating high-quality products but also to providing prompt services.
Thank you for choosing to shop with us!
Best,
Lara
AWFUL SHOES & SERVICE
These shoes are awful. 2 pair and the fit completely different. I slid forward like a toddler in her mama’s heels. It took along time to clear customs. I sent them back at over $30 postage. The claim they never got them. They have drop shipments from all over. I’m out over $170.SAVE YOUR MONEY!
January 2, 2023
Unprompted review
Reply from Hypersoft Sneakers
Hi Belinda,
Thank you for taking a moment to leave us a feedback here!
We understand that your Hypersoft Sneakers took a long time to arrive, only to find out that they do not you quite well. On top of that, when you returned them for a full refund, you were informed that the items weren't received at the warehouse. We apologize for all the trouble!
Upon checking you previous emails to us, it seems that you have sent your package back to a different address.
As stated publicly on the "Our return policy" section of our website, we will only issue a full refund if the instructions on our return policy is followed, which includes returning the product to one of our official return addresses. This is why it is also stated in our return policy that the customer should contact us first before returning their product, so we can provide the return procedure, form, and address.
I can see here that one of our Customer Support agents has already assisted you with your concern via email and offered a satisfactory solution.
Again, we are sorry for the inconvenience.
Best,
Lara
No Delivery & No Viable Customer Service
On 11/30 ordered 3 pairs of shoes as Christmas presents based on published max delivery time of 10-14 days. It is now 12/20 (20 days) and tracking system shows shoes arrived in US on 12/10 and appears to be bouncing around in system and I assume some physical facility all with the notation USPS awaiting item. So it appears I’ll be delivering Christmas pictures of a product, and hoping their manufacturing is better than their logistics and invisible customer service. They had no problem collecting their money the day the order was placed.
December 20, 2022
Unprompted review
Reply from Hypersoft Sneakers
Hi George,
Thank you for taking a few minutes to share your thoughts with us!
We understand that your orders were not delivered within the specified delivery timeframe. As a result, they did not make it in time to you to be given as Christmas gifts. That must have been such a frustrating experience. We are very sorry for the inconvenience!
We must admit that we have experienced challenges with processing and shipping orders on time for the past month, as we were ill-prepared for dealing with the rise in demand for our product. We have made some upgrades to our shipping department, and we expect things to improve soon.
I can see here that your product has already arrived at your address. If you ever have concerns or require further assistance, kindly write to me at lara@hypersoftsneakers.com, and I will be glad to assist you.
Best,
Lara
they steal your money and won't communicate
Co charged me for 2 pair of shoes when I only ordered one. They do not answer "chat" or emails. They don't refund or take returns. Impossible to work with them
December 19, 2022
Unprompted review
Reply from Hypersoft Sneakers
Hi April,
Thank you for taking a few moments to send your review here!
We are sorry to know that you have been trying to get in touch with us regarding the charge for two orders on your account, and as of posting here, you have still yet to receive a response.
We must admit that we have been overwhelmed with the high volume of emails we have been receiving since the holiday season has started. We are doing our best to address all of our customers’ concerns.
We have recently sent a satisfactory solution for your concern via response to your email. Kindly check your email inbox.
Again, we apologize for all the trouble!
Best,
Lara
I ordered a pair of shoes on 9/29
I ordered a pair of shoes on 9/29, and the monies were taken from my account immediately. Still have not received my shoes or a refund. Don't make me take legal action on this matter because I will!! I want my shoes or a refund...
September 29, 2022
Unprompted review
Reply from Hypersoft Sneakers
Hi Judy,
Thank you for taking a moment to share your thoughts here!
We understand that as of posting here, you seem to have been waiting for quite a long time for your order to arrive. We apologize for the delay and inconvenience!
Admittedly, we have been ill-prepared for dealing with the ever-increasing volume of orders. We have made some upgrades to our shipping department, and we expect things to improve soon.
We hope your order has finally arrived by now, or you have already received assistance regarding your concern - but if that’s not the case, kindly write to me at lara@hypersoftsneakers.com, and I will gladly help you.
Best,
Lara
Supreme comfort…
As soon as I tried them on I could feel the comfort and support for my feet. So different than other shoes. I am so happy with them I definitely would buy more and recommend them to others.
December 8, 2022
Unprompted review
Reply from Hypersoft Sneakers
Hi Mary,
Thank you so much for taking the time to rate us!
We are delighted that you could feel the comfort and support as soon as you tried on your new Hypersoft Sneakers. I agree that they are really different from other footwear. Made for women's feet, with a moulded rubber outsole and soft heel air-cushion, it distributes pressure for softer, pain-free walking.
We are also happy to know that you would buy more and recommend them to others. Your appreciation is the best reward that we can ask for for all that hard work.
We'll be looking forward to seeing you back at our store.
Best,
Lara
These shoes are so comfortable
These shoes are so comfortable. Love them!
December 5, 2022
Unprompted review
Reply from Hypersoft Sneakers
Dear Donna,
Thank you for the feedback!
It is so gratifying to hear that you love our Hypersoft sneakers and that you find them comfortable!
It is our goal to offer comfortable, high-quality sneakers, at the same time stylish. Our Product Development team works diligently to develop shoes that would greatly benefit our customers. Hearing that the shoes provided you comfort is the greatest reward we could've asked for.
We are looking forward to seeing you back at our shop soon!
Best,
Lara
DONT DEAL WITH THIS COMPANY
Sadly, I would NEVER deal with this company again. After 8 months I received a replacement as the soles fell to pieces. Now another pair Soles are falling to pieces after only a few months of wearing. I am 74 and only walk a few ks a week. Initially, these are great, very comfortable and people give great reviews. But be aware, they wont last past 6 months. I would NEVER deal with this company again. I am really very easy to please but this is rediculas...
December 3, 2022
Unprompted review
Reply from Hypersoft Sneakers
Hi Brenda,
Thank you for taking a few minutes to write us a review!
We are sorry to hear that the soles of the Hypersoft Sneakers you received have already worn out only after a few uses.
We understand that products can wear out after a while, depending on the frequency of use and where they are being used.
Customer satisfaction is important to us, and I can see here that our Customer Support agents have already assisted you when you requested for a replacement pair to be sent to you twice.
We truly appreciate your feedback, and we will keep this in mind when developing the future versions of our product. You may also check our new Hyper Arch Motion Sneakers: www.hyperarchmotion.com.
In the meantime, if you have further or concerns or need assistance, you may respond to our most recent email to you.
Best,
Lara
CROOK!!!
CROOK!!!! That is the only word that can describe this company. My order was accepted and payment was received on 11-14-2022, and I was formed by e-mail product would be shipped after payment has been confirmed. It is now 12-3-2022, and I received an email saying my product was shipped and I can track the status of the delivery by clicking on the tracking number. Lord and behold, after clicking on the tracking number, the message says "your purchase will be shipped within 10 to 14 days" Get your sh!t together and ship my purchase or refund my money.
Potential buyers beware... do not buy a single item from this company. You will get nothing but the run-around
November 14, 2022
Unprompted review
Reply from Hypersoft Sneakers
Hi Robert,
Thank you for taking the time to write us a feedback!
It seems that the long shipping time and confusing updates regarding your order status has left your experience with us so much to be desired. We are very sorry to hear that.
We must admit that we have had a few issues with shipping in the past year. Fortunately, we have found alternative transportation solutions. We expect things to improve soon.
Hopefully, you have already received your order or another resolution to your concern - but if that’s not the case, please reach out to me directly at lara@hypersoftsneakers.com, and I will be more than happy to assist you.
Best,
Lara
Lightweight, comfortable, breathable footwear
These sneakers took a while to arrive because I’m in the uk, but that was expected. The trainers are extremely comfortable and easy to wear indoors or out with good grip sole. They do not press or rub me anywhere and fit well. I ordered my size and they are if anything a bit roomy. Pleased with them.
December 1, 2022
Unprompted review
Reply from Hypersoft Sneakers
Hi Margaret,
We appreciate you taking the time to leave a comment here!
Hearing about your positive experience while wearing our Hypersoft Sneakers makes me pleased.
Delivering great client pleasure is our primary goal. We always try our hardest to make your experience excellent, and we are happy that we were able to accomplish this in some manner!
Yet, we apologize for the lengthy delivery. Although we have recently had delivery issues, we are working closely with a new shipper to find a solution. Very soon, things ought to start to improve.
Please feel free to write me at lara@hypersoftsneakers.com if you require any additional help.
We appreciate your business and we hope to see you again at our online store soon!
Best regards,
Lara
My delivery took a long time
My delivery took a long time, however I do live in a new development and that was part of the reason why. The shoes are super comfortable and lightweight. I'm a size 6.5 and I ordered a 7. The size on the shoe says 7-7.5, so they do fit me a bit lose. I suggest you order your exact size.
November 29, 2022
Unprompted review
Reply from Hypersoft Sneakers
Hello Nery,
Thank you the positive review!
We are happy that you appreciated the Hypersoft Sneakers' quality, however, we truly apologize for the shipping delay.
Normally, it takes 10 to 14 days to deliver all orders. Yet, unexpected events do sometimes cause delays. We are continually working to speed up the delivery process with the aid of our shipping partners.
Until then, we hope to seeing you back at our online store soon!
Best,
Lara
Do Not Buy these Shoes.
Do Not Buy these Shoes.
If they do not fit - you Weill not be contacted for a return label.
I have written numerous emails, called the company, and cannot get information to return the shoes.
Horrible customer service.
November 21, 2022
Unprompted review
Reply from Hypersoft Sneakers
Hi Cindy,
Thank you for taking some time to write a short feedback here!
We are truly sorry to hear that the Hypersoft Sneakers you received did not fit you quite well, and when you tried reaching out to us for returns, you did not receive a response.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Hopefully, you have already gotten ahold of one of our Customer Support agents and received your refund by now. However, if that's not the case, please email me at lara@hypersoftsneakers.com and I will assist you with your concern myself.
Best,
Lara
To be honest I didn't really believe…
To be honest I didn't really believe they were going to be as comfortable. I was wrong..they're very comfortable. I'm on my feet all day at work. So these will most definitely help!!
November 18, 2022
Unprompted review
Reply from Hypersoft Sneakers
Hi Estrella,
Thank you for sharing your thoughts with us!
We are very glad to have reassured you about the comfort of our Hypersoft Sneakers and that you find them very comfortable. We made this product because we want to solve real foot problems and provide real comfort to people who are on their feet all day.
We are glad that we were able to do that. Our team works very hard to provide our customers with high-quality products. Your satisfaction is the best reward for all that effort we put in every day.
Thank you for choosing to shop with us. We will be looking forward to seeing you back at our shop soon!
Best,
Lara
No point writing the review again!
I bought these shoes on three hyper sturdy site, ac's have an honest critque about my experience, and even guessed they would not post my review. Since they vet the reviews before posting them, no wonder they have so many five star reviews such BS.
August 8, 2022
Unprompted review
Reply from Hypersoft Sneakers
Dear Poppy,
Thank you for your review!
Based on your feedback, I gather that you had a rather dissatisfactory experience with us. I am terribly sorry about that!
Please let me know what exactly happened here so we can find a way to solve the issue in a satisfactory manner for you.
You can reach me at lara@hypersoftsneakers.com. I will be looking forward to hearing back from you!
Best,
Lara
Couldn't locate the company for a…
Couldn't locate the company for a refund.
November 10, 2022
Unprompted review
Reply from Hypersoft Sneakers
Dear Deir,
Thank you for reaching out to us!
Please feel free to contact me directly at lara@hypersoftsneakers.com, and I will be more than happy to help you.
I look forward to your reply!
Best,
Lara.
A great Product
A great Product, that was better than advertised. Material is soft, stretchy and comfortable. Thank you.
November 10, 2022
Unprompted review
Reply from Hypersoft Sneakers
Dear Patricia,
Thank you for your feedback!
I`m glad to hear that you find our Hypersoft sneakers comfortable, stretchy, and very soft. You have enumerated all the qualities our Product development team had in mind when they were designing these sneakers! All this lets us know that our efforts are worth it. We care about every review of our product, which makes us work harder for your needs because we believe in constant development.
Until next time, see you at our online shop!
All the best,
Lara
DO NOT BUY
After a long wait and no contact or invoice the shoes arrived and they are so badly made it’s disgusting how this company got so many good reviews. I say they are bogus. The shoes smell so bad of chemicals and they are the opposite of soft. The toe area feels like I’m wearing rubber thongs. The packaging has no overseas address and still no invoice in the bag so I can’t even return the shoes.
November 10, 2022
Unprompted review
Reply from Hypersoft Sneakers
Hello V K,
We're really sorry to have let you down!
While your remarks may be a bitter pill to swallow, we are still incredibly thankful you took a moment to leave us this review. Your feedback is incredibly valuable to us as it's helping us identify our weak points so that we can work on improving our products.
At the same time, we want to find a way to make it up to you. Please reach out to me directly at lara@hypersoftsneakers.com. I can assist you with product exchanges, returns, and refunds, and I will do my best to ensure your satisfaction.
Best,
Lara
I Ordered a pair of these shoes on…
I Ordered a pair of these shoes on October 10. I have never received them. Tracking number shows them as being in los angeles for almost a month and going no farther. Inquires to the customer service goes unanswered. I will never purchase shoes from them again no matter how good they are.
November 10, 2022
Unprompted review
Reply from Hypersoft Sneakers
Hello Margaret,
Thank you so much for taking a moment to leave us a review!
I am very sorry to hear that you did not receive your order and that trying to get information about the status of your order proved to be so difficult. Our failure to communicate with you has certainly resulted in a frustrating experience for you. We apologize for the inconvenience!
Please contact me directly at lara@hypersoftsneakers.com so I can locate your order for you.
I look forward to hearing from you!
Sincerely,
Lara
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