As a company, Hypnia was very professional and responsive, so from that end things were very good. The ordering and delivery also went smoothly, but sadly this mattress wasn't for me. I was waking up... See more
Company replied
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See what reviewers are saying
Super easy purchase, mattress arrived faster than the estimated delivery which was a pleasant surprise. We got the Supreme Wellness mattress and it was perfect to sleep on straight out of the box. All... See more
I bought the mattress over a month in advance and paid for the comfort delivery service to guarantee a specific delivery date and time. On the day of delivery, I went to check on the tracking of the o... See more
Company replied
We are very pleased with the mattress and wished we had bought it earlier! The delivery was as expected, the first nights we had to get used at it and afterwards it was just perfect, no more back pai... See more
3.9
Great
713 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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delivery was rapid
delivery was rapid
the matrasses are very pleasant indeed
I have used them for over a month and would recommend them!
thank you
February 27, 2023
Unprompted review
Matrass is OK, customer service is difficult to reach
The matrass is OK but when you try to send it back, there is 0 response. They are not reachable through phone and even their chatbot. Waited for 10 mins on the phone until it went to voicemail and got cut off. Chat just gave an automated message and nothing more. I got a response back on the mail sent. They have initiated the return process and I will update this review after it has completed.
January 24, 2023
Unprompted review
Reply from Hypnia
Dear Sir, I have checked this for you, and I saw that your request for return had been handled within 2 hours. Some days are more hectic than others and we might not be able to respond immediately. However, we always do our utmost to service our clients as soon as possible.
Good quality and really good to sleep…
Good quality and really good to sleep on. 100% recommends
December 12, 2022
Unprompted review
"Confort Plus" but not really comfortable
As a company, Hypnia was very professional and responsive, so from that end things were very good. The ordering and delivery also went smoothly, but sadly this mattress wasn't for me. I was waking up at 3 am with mid-back pain and didn't feel well-aligned. It maybe that I sink into the memory foam and it holds me in the same sleeping position all night. I don't suffer from back issues so this took me by surprise, but it's definitely the bed because the pain dissipates about 20-30 minutes after getting up. Can't really recommend, but they made the return pleasant and quick, so lots of credit for that.
December 1, 2022
Unprompted review
Reply from Hypnia
Dear Shelly,
We are sorry the product does not suit your needs. Within 120 days, the product can be returned or exchanged. Since everyone is different and sometimes one mattress type might not be the right fit, but another is, we invite you to contact our customer services for some advice and a possible exchange/return. Kindest Regards
My husband and I are very satisfied…
My husband and I are very satisfied with our Welzijn Supreme Matras. It is very comfortable for both of us. No more back or hip pain.
June 15, 2022
Unprompted review
Very happy with the mattress
Very happy with the mattress. Will definitely wait and see how it stays in coming years in terms of quality.
August 29, 2022
Unprompted review
We suffer from back pain and would like…
22-08-2022 edit:
The matras is very good quality we sleep good now. No more back pain. Very satisfied. After little over a week sleeping on it we are used to it.
Sorry for not reading well your right about sending out the matras in 48 hours. I Will update this review when the matras arrives.
We suffer from back pain and would like to sleep better. Now we are waiting for our matras to be delivered. On the website they claim that it Will taken 48 hours. We are waiting for more then a week now. Dont know about the quality of the matras because we still doet have it.
August 20, 2022
Unprompted review
Reply from Hypnia
Hi Jeroen,
We are sorry for the misunderstanding the order is shipped in 48 hours.
Regarding your delivery the courrier DBschenker, will contact you without delay in order for it to take place as soon as possible.
Regards
Hypnia
They use tribble postal service
Update:
After receiving the mattress, I modified my feedback. Even though the mattress itself is comfortable and high quality, you should be aware that the foam mattress gets hot during sleep, which can be annoying during the summer.
The main issue of Hypnia is that they use the DPD postal service and do not inform users that the packages will ship from France during order processing.
///
Tribble customer service, no response to my emails!
8 days ago, I ordered a mattress from this website, I wasn't aware of their delivery method using DPD. And they also deliver packages from France!
The post-service tried to deliver the package without any notification or phone call. As a result, I haven't received my package. It's impossible to track and reschedule the delivery time because their website does not recognize the parcel number. I tried to contact both Hypnia and DPD several times. Nobody answers my messages.
After a few days I know my mattress is in Amsterdam but I still sleep on the sofa! Thanks to Hypnia and DPD.
June 1, 2022
Unprompted review
Reply from Hypnia
Beste Mohsen Khazaei,
Het spijt ons dat de levering van uw bestelling niet vlot verloopt. De tracking link die wij u eerder stuurden geeft aan dat het pakket inderdaad niet kon worden afgeleverd door afwezigheid van de klant.
Wij hebben DPD gecontacteerd en wachtten op een antwoord van hen aangaande de link om opnieuw in te plannen die niet zou werken (wij krijgen deze link zelf niet, dus kunnen dit niet uittesten voor u) en wij hebben hen gevraagd onze beiden zo snel mogelijk een nieuwe link toe te sturen die wél werkt, zodat het matras snel kan worden geleverd.
Wij hadden nog niet op uw bericht van gisterennamiddag geantwoord omdat wij nog in afwachting zijn van een antwoord van DPD hieromtrent.
Wij hebben enkel gisteren van u een boodschap ontvangen. Op de vraag van 23/05 hebben wij geantwoord met de tracking link. Het pakket werd gisteren voor de eerste keer gepresenteerd, dus begrijpen wij niet goed hoe het kan dat u al een paar dagen op zoek bent naar het pakket?
Weest gerust dat wij er alles aan doen om het pakket zo snel mogelijk bij u ter krijgen.
Hypnia
Cosy
Cosy! I sleep so well on this bed. We took the plunge because of other reviews and were not disappointed.
April 10, 2022
Unprompted review
Very much pleased, highly recommend
We are very pleased with the mattress and wished we had bought it earlier!
The delivery was as expected, the first nights we had to get used at it and afterwards it was just perfect, no more back pain and we sleep very very comfortably.
October 3, 2021
Unprompted review
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