hypotheek.winkel - Etterbeek Reviews 30

Very good service and nice people.

Céline managed to secure us the credit despite our atypical file by staying committed and pragmatic throughout the process. While some other organisations were dismissive, slow or unclear, Céline proved to be creative, understanding the core points and strongly committed to getting the task to completion.
I wholeheartedly recommend Céline!

Super professional and quick in advising! We worked with Celine and were happy and positively surprised by the high level of commitment she’s shown. Highly recommending to anyone!

Very helpful and transparent.

Good experience experience and Rich was very helpful!

Very helpful and efficient staff, good communication. The whole proces took longer than promised, but the bank was to blame.

Excellent work! Rich and Benoit guided me thoroughly and was an incredible support throughout the entire process. I highly recommend them!

My experience with hypotheek.winkel Etterbeek has been nothing short of extraordinary. As the Kayumba family, we can say with confidence that their professionalism is a gift. During every moment of my property and loan acquisition, it felt as though we had a constant, caring presence—someone who knew the way, opened the right doors, and delivered perfect results.

Mr. Balluku is the true face of reliability: a man of success, hope, and sincere human warmth. No matter the hour, he was there, ensuring we never walked alone.

To the entire team—thank you a zillion times for making the impossible possible.

We can recommend this great team a zillion times! You gave us the 👌

We are very satisfied with Céline, who guided us through the entire process of obtaining our mortgage. I believe working with expats can be quite challenging, but Céline overcame every obstacle and helped us make our dream home a reality. We highly recommend visiting her — you will definitely be pleased with the service.

We have been guided and helped all the way to a positive outcome.
Being accompanied by professionals who know what they are doing, made our life much easier.

Very helpful and polite, punctual and easy to deal with. Highly recommended.

Our collaboration with this company started off very positively. We appreciated the friendly and professional manner of our assigned courtier, which gave us confidence in the process.
However, over time, we’ve faced some challenges related to communication and follow-up. On several occasions, we were told that certain steps would be taken — especially in coordinating with the creditor bank — but then experienced long periods without any updates. Unfortunately, attempts to get information through the office were not successful, as colleagues were often unaware of the situation.
Most recently, we were informed that a revised financial plan would be sent to us by the bank on September 19, but we have not received it, nor have we had any further communication on the matter. We were also advised earlier that the plan was preliminary and could be adjusted easily — but in practice, the revision has now taken over a month. This delay has affected our ability to pay for completed work and proceed with necessary next steps.
While we still appreciate the initial support, we believe there is room for improvement in terms of consistent communication and follow-through. We hope that moving forward, these issues can be addressed to ensure a smoother experience for future clients.

We well accompanied in our search for a home loan. Celine helped us to get our approvals through and was proactive with in handling our issues that came up. We appreciated her help and will happily recommend her.

We were extremely happy with the service. Rich and Céline were professional, well informed and a pleasure to deal with. They kept us updated on every aspect of the purchase and moved things along quickly. Thank you again guys!

All of the team at Hypotheekwinkel in Etterbeek went above and beyond the call of duty in our mortgage application - they could not have been more helpful. Thanks very much Céline, Rich and Benoit. We really appreciate all the work you put in.

Ms. Celine Stas has been super helpful. She very well understood our requirements. Proposed different options explaining pro and cons. Communication was Transparent and regular. She gave the Loan proposal perfectly tailored for my needs.

First I visited just to see what my options are and then after successfully making an offer returned to obtain a mortgage just as successfully. All the things that depended on the Hypotheekwinkel and personally Benoit, were done very timely and well.
I was very happy with the service!

I had a wonderful experience working with Celine from Hypotheek! As someone who is new to Belgium and unfamiliar with the local rules and regulations, I was so grateful for her guidance throughout the entire process. She not only secured the best interest rate for my home loan but also made everything incredibly easy to understand by helping me in English. Celine took care of every detail—from insurance to connecting with the notary—making it a true one-stop solution for all things related to my home loan. The entire process was quick, smooth, and hassle-free, and I felt completely supported every step of the way. I highly recommend Hypotheek, and especially Celine, for anyone looking for a stress-free home loan experience!

I would like to express my heartfelt thanks to Rich and his team for their exceptional professionalism. Their service is top-notch, and they treated me like a member of their own family. Their passion, respect, and dedication are evident in every step of the process. A big thank you for this outstanding work and for everything you’ve done for me. You truly are an exceptional team!

Thank you so much, Rich, for everything you do.

Je tiens à remercier chaleureusement le courtier Rich et son équipe pour leur professionnalisme exceptionnel. Leur service est de qualité supérieure, et ils m’ont traité comme un membre de leur propre famille. Leur passion, respect et dévouement sont évidents dans chaque étape du processus. Un grand merci pour ce travail remarquable et pour tout ce que vous avez fait pour moi. Vous êtes vraiment une équipe exceptionnelle !

Merci beaucoup, Rich, pour tout ce que tu fais.