hypotheek.winkel Reviews 3,140

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and clear communication, making complex processes easy to understand. Many highlight the excellent customer service, noting quick responses, detailed explanations, and a supportive approach that instills confidence. People frequently mention the smooth and hassle-free user experience, appreciating the personalized guidance and consistent follow-up throughout their journey. However, some customers also noted occasional issues with communication, wishing for better responsiveness. A few other people also felt that the company did not take them seriously, particularly if they were self-employed, and some experienced a lack of professionalism from specific agents.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and dedication. Many... See more

Service

Users describe positive interactions with service, highlighting professional guidance, clear explanations,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the integrity, prompt... See more

User experience

Customers consistently note positive experiences with the overall user experience. Many reviewers found the... See more

Customer communications

Clients share positive opinions on contact. Many customers highlight smooth communication, noting that their... See more

Based on these reviews

Rated 5 out of 5 stars

We are so happy we found this mortgage advisors and specifically Caroline Van Woensel. She helped us to find a better deal than the one offered at another company. She also kept us informed about the... See more

Rated 5 out of 5 stars

Yesterday we had an appointment with Caroline to talk about hypotheek.winkel and how much we can loan. We already went to immotheker finotheker but this was completely different. Caroline explained it... See more

Rated 5 out of 5 stars

My experience with hypotheek.winkel Etterbeek has been nothing short of extraordinary. As the Kayumba family, we can say with confidence that their professionalism is a gift. During every moment... See more

Rated 5 out of 5 stars

We appreciated that, without the need for us to dig into the different loan conditions and do lots of background reading, the agent explained to us everything in detail and very clearly. We felt confi... See more

Rated 5 out of 5 stars

We had an excellent and unforgettable experience with Evelien throughout our process.Always very clear and quick responses to emails and doubts.She is very professional and friendly.we got such an a... See more

Rated 5 out of 5 stars

Ms. Lowet was exceptionally helpful with the paperwork for my mortgage and helped me find the most suited offer. She was always attentive to all my needs and answered the insane amount of questions t... See more

Rated 5 out of 5 stars

We are very satisfied with Céline, who guided us through the entire process of obtaining our mortgage. I believe working with expats can be quite challenging, but Céline overcame every obstacle and he... See more

Rated 5 out of 5 stars

We had a great experience with Frank Kragt. He is very friendly and professional. We had a very smooth communication with him, he always answered to our emails and messages on time. As we were new... See more

Rated 1 out of 5 stars

Had a video appointment with Hypotheek Winkel. They told me I’d receive offers the following week. It’s been over a week and I’ve received absolutely nothing. I followed up by email and got no reply e... See more

Company replied

Rated 5 out of 5 stars

All of the team at Hypotheekwinkel in Etterbeek went above and beyond the call of duty in our mortgage application - they could not have been more helpful. Thanks very much Céline, Rich and Benoit. We... See more

Rated 2 out of 5 stars

Sorry, its a huge disappointment. It was all good at the beginning but after committing to the process, had to go through quite some hidden surprises in the last minute which was a big stress. And, on... See more

Rated 5 out of 5 stars

My experience with Willem was great as he guided me through the process of buying my first house. He was very patient, explained everything, was very responsive and transparent about everything. At ti... See more

Rated 5 out of 5 stars

I had a very good experience with hypotheekwinkel because the team was able to guide and direct me in every step in the process. Very nice and understandable team. I was happy buying my first home t... See more

Rated 5 out of 5 stars

I would like to say thank to Milan.He helped us from start to finish very good explanation ,smooth communication.He give me all information as much i needed . Great! Nice experience working with him.D... See more

Rated 5 out of 5 stars

We well accompanied in our search for a home loan. Celine helped us to get our approvals through and was proactive with in handling our issues that came up. We appreciated her help and will happily re... See more

Rated 5 out of 5 stars

I was received with warmth and professionalism in Willebroek 's office. Everything was full explained and whenever I had a misunderstanding, Siegrid was very kind to help me out! I found my "home" in... See more

Rated 5 out of 5 stars

First I visited just to see what my options are and then after successfully making an offer returned to obtain a mortgage just as successfully. All the things that depended on the Hypotheekwinkel and... See more

Rated 5 out of 5 stars

We did our mortgage here and the experience was highly recommended. We were very well prepared to discuss mortgage options and the staff member that took us was very patient to go through all of our q... See more

Rated 5 out of 5 stars

It was Arthur Tanghe turned this journey a joy with his making our life easier by finding the most appropriate solutions for us. We are thankful working together with him.

Rated 5 out of 5 stars

Super professional and quick in advising! We worked with Celine and were happy and positively surprised by the high level of commitment she’s shown. Highly recommending to anyone!

Rated 5 out of 5 stars

We have been guided and helped all the way to a positive outcome. Being accompanied by professionals who know what they are doing, made our life much easier.

Rated 5 out of 5 stars

Ms. Celine Stas has been super helpful. She very well understood our requirements. Proposed different options explaining pro and cons. Communication was Transparent and regular. She gave the Loan prop... See more

Rated 5 out of 5 stars

I was well received and everything explained to me in details at every step. Frank Kragt was amazing, very patient, understanding and extremely professional. I strongly recommend!

Rated 5 out of 5 stars

I’m extremely satisfied with the service provided by Frank Kragt from Hypotheek Winkel. The entire process went smoothly and professionally from start to finish. Frank is a very kind and helpful perso... See more

Rated 5 out of 5 stars

We were extremely happy with the service. Rich and Céline were professional, well informed and a pleasure to deal with. They kept us updated on every aspect of the purchase and moved things along quic... See more

Rated 5 out of 5 stars

Completely HEKPFULL and 100% recommended. My life was changed, thanks to this office. They can take charge of everything on your behalf when you engage with them.

Rated 5 out of 5 stars

A good experience and a real help from Pien (Deinze office), who was amazing and profi during the whole process. Thank you!

Rated 5 out of 5 stars

Gabriel is the best. He explained in layman terms all we needed to know about the mortgage. We would not be able to buy our house without his direction.

Rated 5 out of 5 stars

The help was very much appreciated. Both Gabriel and Adorce were very helpful and answered quickly to our various questions regarding the loan and the insurance.

Rated 5 out of 5 stars

Our experience with Hypotheek Winkel was very positive. As first-time buyers, navigating the mortgage process felt overwhelming at times, but our contact person, Willem Renkens, supported us throughou... See more

Rated 5 out of 5 stars

They were really helpful, also I don't speak the language perfectly and they helped me understand everything by translating in English in our meeting

Rated 5 out of 5 stars

Very friendly staff, very respectful, very professional and honest. Thanks a lot All my respect and appreciation specially, Mr. Mortada😊

Rated 5 out of 5 stars

Excellent work! Rich and Benoit guided me thoroughly and was an incredible support throughout the entire process. I highly recommend them!

Rated 5 out of 5 stars

Based on my recent experience with Hypotheek.Winkel – Mol during my house purchase, I am delighted to share a few highlights: Transparent Guidance: Clear communication on budget possibilities... See more

Rated 5 out of 5 stars

There was a kind of personal touch to the service and very open discussion that covered all we need to know.

Rated 5 out of 5 stars

Iused HypotheekWinkel for financial and mortgage advice, and I’m extremely satisfied with their service. Special thanks to Frank Kragt for his professionalism, patience, and support throughout the ent... See more

Rated 1 out of 5 stars

I wasted 1 hour without receiving the information I went to this office in Bruges for. This brokerage company is probably useful and helps people in need, but unfortunately the agent in Bruges Simon D... See more

Company replied

Rated 5 out of 5 stars

the best, they speak and explain in a way that everyone understands, punctuality and professionalism

Rated 4 out of 5 stars

Adorce was very supportive and kind throughout the process, and I appreciate that. That being said, there were some issues during the notary process, which caused me some amount of stress. Of course,... See more

Rated 5 out of 5 stars

They were a major help in me securing my first home. They were super professional and helped me make sure everything was done properly. The entire process was pretty hands off. It was great.

Rated 4 out of 5 stars

My experience with hypotheek winkel was amazing. Their professionalism was on point. There was always someone to talk to whenever necessary, very transparent and friendly. Everything was explained to... See more


Company details

  1. Mortgage Broker

About hypotheek.winkel

Written by the company

Hypotheek.winkel wil koppels, gezinnen, samenwonenden en alleenstaanden in elke levensfase gratis begeleiden tijdens de aanschaf van een woning. Want een woning kopen is veel beslissingen maken. Soms over grote bedragen, maar vaak ook over kleine letters en hun gevolgen op lange termijn.

Hoe doen wij dat?

Bij hypotheek.winkel loodsen we je als goede coach door het brede aanbod aan hypothecaire leningen en bekijken we al jouw mogelijkheden nadat we eerst helemaal jouw situatie, jouw specifieke project en wensen in kaart hebben gebracht door aandachtig naar je te luisteren.
Zo vergelijken we transparant prijzen, gemak, voorwaarden en producten. We helpen je daaruit te kiezen en geven uitleg over de gevolgen van elke keuze. Want de beste hypothecaire lening bestaat niet uitsluitend uit de beste rentevoet, maar wel uit het beste totaalpakket op jouw maat.

Interessant voor jou?

Onder onze begeleiding hoef je dus vooral niet zelf de omslachtige en vervelende procedures van meerder bankbezoeken te doorlopen. Want onze hypotheek.expert begeleidt je doorheen dat complexe overzicht, vergelijkt en stelt je één of meerdere kredietverleners voor die het beste bij jouw profiel en bij je project passen, evenals met je verwachtingen en doelen.
Bovendien zijn wij niet verbonden aan kredietverstrekkers en dienen we uitsluitende de belangen van onze klant, jouw belangen dus. Daarom ben je er bij ons zeker van dat je de beste deal krijgt.

En dat is niet alles…

Daarenboven staan we aan je zijde doorheen elke fase van de aankoop van een woning.We adviseren je over het uitbrengen van een bod, het tekenen van het compromis, over milieuvriendelijk renoveren tot en met de dag dat jij bij de notaris alles zal afronden. Ook op de lange termijn zit je goed bij ons, want we blijven je dossier pro-actief opvolgen.
Voor hulp bij het vinden én afsluiten van de best passende lening, ben je dus bij ons aan het goede adres.

Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 70% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I wasted 1 hour without receiving the…

I wasted 1 hour without receiving the information I went to this office in Bruges for. This brokerage company is probably useful and helps people in need, but unfortunately the agent in Bruges Simon Desmet shows a lack of professionalism!

January 13, 2026
Unprompted review
hypotheek.winkel logo

Reply from hypotheek.winkel

Thank you for taking the time to share your feedback.
I understand your disappointment, and I regret that the answers I could provide at the time did not meet your expectations.
Based on the information available during our meeting, the solution I proposed was the most appropriate, even though it did not align with your personal preferences.
You didn’t allow me to elaborate this solution more in detail and asked for a suitable alternative.
I clearly indicated that I would need additional information to do so.
We agreed that I would summarise this by email so you could review it and provide further input.
Unfortunately, I did not receive that follow-up.
I genuinely regret that you chose to leave this review instead of continuing the dialogue with me, as I remain fully open to further discussion and committed to helping you find the best possible solution.

Rated 5 out of 5 stars

Great Service - Adriano was great!

A huge thank you to Adriano Uliana at Hypotheek Winkel Zaventem. Adriano goes above and beyond for his clients—his patience, responsiveness, and genuine care turned a daunting process into a seamless one. If you’re looking for someone who truly has your best interests at heart, Adriano is the person to see!

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

We did our mortgage here and the…

We did our mortgage here and the experience was highly recommended. We were very well prepared to discuss mortgage options and the staff member that took us was very patient to go through all of our questions and opinions, providing options where we managed the risks the way we wanted. Excellent service!

December 15, 2025
Rated 1 out of 5 stars

Useless website.

Useless website.
Tried to calculate something. Doesn't give me an answer.

December 27, 2025
Unprompted review
hypotheek.winkel logo

Reply from hypotheek.winkel

Dear Peter, feel free to contact us so that we can help you with your calculation or if it suits you better make an appointment in one of our offices. There is no charge.

Rated 5 out of 5 stars

I was received with warmth and…

I was received with warmth and professionalism in Willebroek 's office. Everything was full explained and whenever I had a misunderstanding, Siegrid was very kind to help me out! I found my "home" in Belgium faster, thanks to hypotheek winkel.

September 1, 2025
Rated 1 out of 5 stars

Not worth it

Had a video appointment with Hypotheek Winkel. They told me I’d receive offers the following week. It’s been over a week and I’ve received absolutely nothing. I followed up by email and got no reply either. Total waste of time. If you’re self-employed, don’t bother, they clearly don’t take you seriously.

December 12, 2025
Unprompted review
hypotheek.winkel logo

Reply from hypotheek.winkel

Dear,

I understand your frustration, and I’m genuinely sorry that the timeline felt long for you. I see that your appointment took place on Friday afternoon. Given the complexity of your situation, it required some time to properly analyse your file and consult several banks to find an offer that truly matches your specific needs.

You received a response the following Monday, which is just over a week later. During the end of the year period, getting feedback from banks in less than ten days is unfortunately quite ambitious, as processing times are significantly longer.

Our goal has always been to provide you with the best possible solution, and I remain available to discuss the next steps together or answer any questions you may have.

Rated 5 out of 5 stars

Excellent work

Excellent work! Rich and Benoit guided me thoroughly and was an incredible support throughout the entire process. I highly recommend them!

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great service !

The help was very much appreciated. Both Gabriel and Adorce were very helpful and answered quickly to our various questions regarding the loan and the insurance.

November 17, 2025
Rated 5 out of 5 stars

Exemplary Service from Hypotheek.Winkel – Mol

Based on my recent experience with Hypotheek.Winkel – Mol during my house purchase, I am delighted to share a few highlights:

Transparent Guidance: Clear communication on budget possibilities and stretch targets.
Proactive Updates: Regular and timely information throughout the process.
Consistent Follow-Up: Never left us waiting—always on top of things.
Comprehensive Support: Assisted with every additional query beyond the core mortgage process.

Their professionalism and customer-first approach made the entire journey smooth and stress-free.
I would wholeheartedly recommend Hypotheek.Winkel – Mol to friends and colleagues looking for reliable mortgage advice

November 17, 2025
Rated 5 out of 5 stars

My experience with hypotheek.winkel…

My experience with hypotheek.winkel Etterbeek has been nothing short of extraordinary. As the Kayumba family, we can say with confidence that their professionalism is a gift. During every moment of my property and loan acquisition, it felt as though we had a constant, caring presence—someone who knew the way, opened the right doors, and delivered perfect results.

Mr. Balluku is the true face of reliability: a man of success, hope, and sincere human warmth. No matter the hour, he was there, ensuring we never walked alone.

To the entire team—thank you a zillion times for making the impossible possible.

We can recommend this great team a zillion times! You gave us the 👌

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

We are so happy we found this mortgage advisors and specifically Caroline Van Woensel. She helped us to find a better deal than the one offered at another company. She also kept us informed about the process at all stages, answered all questions, made sure we understand every document we sign and was representing our best interests every step of the way. Based on our experience we can highly recommend Caroline to anyone.

August 20, 2025

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