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2.7

Poor

TrustScore 2.5 out of 5

7 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Warning: Product Designed to Fail & Warranty Isn't Honored—Avoid This Company!

As an early backer of this company, I am incredibly disappointed with both the product quality and their customer service.
​I purchased the Starship Powerbank, which became defective well before the 18-month warranty period expired. While I reported the defect a couple of months late due to a very demanding personal schedule, the fact remains: the failure occurred within the warranty window.
​Instead of honoring their commitment to product quality and supporting an early customer, the company's response was essentially to imply the product is designed for failure right as the warranty ends. This dishonest approach and lack of accountability are shocking. They are treating a loyal customer like a "businessman" trying to pull a fast one.
​If you are considering their products, be warned:
​Poor Quality: The product is defective and failed quickly.
​Dishonest Warranty Policy: They seem unwilling to honor the warranty, even when the failure happened on their timeline, not yours.
​Terrible Customer Service: Early support is met with contempt.
​I see they are currently marketing new products. I will make sure my experience with their defective quality and lack of customer integrity is known across all platforms. Save your money and choose a company that stands behind its products.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Just started to use it no problem as of now,Portable power without compromise

After using many of your projects I would say the thing I love the most about the Future Starship240w is its rugged dependability contained in a small size. The amount of power can be monitored in the smart display so I know exactly what I have, what I am using, and how fast I am using it. Having something small enough to carry everywhere is nice.Being able to charge multiple devices on the go is lifesaving for me!It will allow me to power my laptop and iPad while running ttrpg games with no trip hazard cables running across the floor.

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy the powerbank

Purchased a "stardock" powerbank. After a few days they sent me an email saying that they can not deliver even though they offer free shipping. I requested a refund and that was 3 weeks ago... do not do business with them.

June 18, 2025
Unprompted review
Iaohi logo

Reply from Iaohi

Hi,
We're very sorry for the bad shopping experience. Are you buying our Starship 240W power bank? We don't seem to have a Stardock power bank.

We provide a free global shipping service. Because different countries around the world have different import requirements for pure electric products, we do our best to deliver products to customers in various countries. There is no malicious refund. We have been trying our best to find the right logistics channel for your order, so it took some time (so it delayed the refund time).

⚠️Shipping Restrictions & Refunds
Despite exploring multiple logistics options, we’ve run into restrictions that prevent us from shipping to certain countries, primarily due to the built-in battery in the product and updated customs policies.
Unfortunately, we are currently unable to ship to the following countries:
Armenia, South Africa, Serbia, Réunion, Qatar, Mauritius, Malta, Martinique, Moldova, Morocco, Iceland, India, Indonesia, Guam, Greenland, Dominican Republic, Brunei,Brazil,Some remote islands,etc.

We understand this is frustrating, and we're truly sorry for the inconvenience. This is not the outcome we wanted, but it’s the most responsible decision given the circumstances.
We truly appreciate your understanding and support.

If you have any questions about your order, please contact our official customer service at sales@iaohi.com. We will handle your issue within 48 hours.

– Team AOHi

Rated 1 out of 5 stars

pledgebox id PBID005093064

Thank you for your reply. So there is something there that I don't understand. You sell a product, a 40,000 mAh power bank, all your advertising is done on the principle that it is a product which has 40,000 mAh and which recharges at 140 W and there you tell me that in fact the product only has 25,000 Mah so I don't understand at all it's false advertising knowing that I have already bought power banks from other brands of 20000 mah which recharge at 100 w and there I really have the 20000 so it's not normal there I ask or find a solution or reimburse me for my product thank you

June 12, 2024
Unprompted review
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