Immigration Advice Service Reviews 4,640

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and kind demeanor, highlighting their dedication to clients. Many people found the service to be spectacular and efficient, with a clear plan from start to finish, making complex processes much less stressful. The customer service is frequently highlighted as exceptional, with agents responding quickly and thoughtfully to questions, providing solid support throughout the entire process. However, some reviewers were not happy with the response times and communication, mentioning delays in replies or a lack of proactive guidance. A few other people also felt that the service was underwhelming, lacking sufficient knowledge or professionalism to justify the cost, and that advisors were not proactive in offering alternative solutions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting spectacular and excellent service, with many... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the competence and... See more

Response time

Consumers find response times to be ambiguous, with many reporting prompt and reliable communication,... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting positive experiences such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

IAS has always achieved what they set out to do, in our case this has been to get ILR for my wife. I think our case was probably one of the most straight forward, but it was done without too much fu... See more

Company replied

Rated 4 out of 5 stars

We had an overall good experience with IAS who assisted us in getting a residence permit in Spain for my wife. They provided a good plan from the start which was executed until the end. Along the way... See more

Company replied

Rated 5 out of 5 stars

You can't ask for a more kind and patient immigration solicitor than Deepak Braich. So very thankful I got assigned to him and he is/was there in my immigration journey. I had so many different quest... See more

Company replied

Rated 5 out of 5 stars

Niv is so helpful and a brilliant caseworker, she had just taken over the case, we have been concerned as social workers that caseworkers keep changing and she reassured us and carried about work very... See more

Company replied


Company details

  1. Immigration Attorney
  2. Law Firm
  3. Public Defender's Office

Information provided by various external sources

IAS are specialist immigration solicitors with offices around the UK, from London to Manchester. Get in touch today to find out how our lawyers can help you


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Feed back on consultation by ias

Detailed and clear advice from Dina Modi today.
Much appreciated. Thank you.

January 21, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your feedback! We're glad to hear that Dina was able to provide clear and helpful advice. We appreciate your kind words.

Rated 5 out of 5 stars

We would like to say big thank you to

We would like to say big thank you to mariam Adebayol for helping my Uk visa application and she have given us great guidances. She was well experienced and informative. Thank you again

January 21, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your kind words! We're so pleased to hear that Mariam was able to guide you through the visa process with expertise and care. We'll be sure to pass on your thanks to her.

Rated 5 out of 5 stars

Highly Receommended

This was the first time I've had any dealings with Sponsorship of an employee and the whole process was daunting to start but working with Mariam made it a breeze and she was such a pleasure.
She was patient with my lack of understanding of things and took the time to explain and listen.
Things worked fairly seamlessly with the only issues being my IT, but she waited for me to get them sorted and we got the result we wanted to at the end. She was very responsive to emails, and everything seemed to move along at good pace.
Would highly recommend her and IAS to anyone looking for support in these type of matters.

January 20, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your thoughtful review! We're so glad Mariam was able to make the sponsorship process clear and manageable for you. Your kind words mean a lot, and we’ll be sure to share them with her.

Wishing you continued success.

Rated 5 out of 5 stars

Smooth visa process

My visa application was handled by Mariam Adebayo. The whole process was smooth and was provided with instructions and guidance at every step. Many thanks!

January 20, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your feedback! We're glad to hear that Mariam made the visa process smooth and straightforward for you. We’ll be sure to pass on your thanks to her.

Rated 5 out of 5 stars

Application for citizenship

My experience with Mariam Adebayo was great and professional. The advice via video conference was brilliant. The process was easy to follow and understand. Mariam always responded quickly to any questions I asked along the way. The emails were very informative which helped me to gather all the necessary information I needed for my application for citizenship.
I’m very grateful for helping me receive my citizenship. I’m pleased with every interaction with her and IAS as a whole. I highly recommend your services.

January 18, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Venitte,

Thank you for leaving a review.

It is great to hear of your experience with Mariam and how she was able to assist you in your journey to Citizenship. It is amazing to hear you would also recommend IAS and our services!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 4 out of 5 stars

Happy days

Irfan Waheed dealt with our case. He’s a nice person who got the job done. He helped relieve the pressure and worry for my wife and me. Apparently, ours was a straight forward case, but we were happy to have Irfan on our side. Thanks Irfan and IAS.

January 18, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Raif,


Thank you for taking the time to leave a review.

It is great to hear that Irfan has been able to assist you and your wife, and that he was able to relieve any pressure and worry from you both.

We wish you all the best in your immigration matter!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

Don’t Hesitate, Hire them!

While trying to find the right fit to assist with a Global Talent Visa, which is extremely difficult to get, we chose this company and was assigned a lawyer by the name of Mariam Adebayo to assist. Mariam walked us through the process, was kind, and extremely knowledgeable. She rushed it as stated and made it happen. We could not believe how great this service was, and will recommend to everyone. Mariam is the best!!!

January 15, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Brittany,


Thank you for leaving a review.

We are pleased to hear that Mariam was able to support you through the Global Talent Visa process and that you found her kind and extremely knowledgeable. We will be sure to pass on your kind feedback to her.

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 1 out of 5 stars

Appalling Service – Avoid at All Costs

My partner and I contacted IAS seeking immigration advice for the US and UK. They arranged meetings with two lawyers – one based in the US and one in the UK – which cost us $50 and £50 respectively for 30 minutes of advice.

The US lawyer was rude, dismissive, and spent less than 10 minutes on our case. His advice was top-line, unclear, and entirely unhelpful. We left feeling deflated and that our time and money had been wasted.

The UK lawyer was even worse. She provided completely incorrect advice, assuring us my partner could remain in the UK on a travel visa as long as she didn’t overstay 6 months, she could leave and come back on consecutive 6 month visits. Despite clarifying, she stood by her guidance, which turned out to be dangerously wrong. We only discovered this when my partner was nearly stopped at the UK border for overstaying – a situation that had serious financial and possible legal consequences for us.

Thankfully, we sought help elsewhere and used Alison Law Solicitors, who were empathetic, knowledgeable, and affordable – the complete opposite of IAS.

IAS provided nothing but poor service, incorrect advice, and stress. I wouldn’t trust them with any legal matter. Avoid at all costs!

March 17, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Rebecca,

Thank you for your review and please accept our greatest apologies for any issues you have have faced,

I have passed you concerns onto the relevant members of staff to be addressed and used to improve our services moving forward.

I can find any note of you addressing these concerns directly with us, so if you would like to escalate this matter further, then please email customerservice@iasservices.org.uk where our complaints team will investigate and provide a detailed response to you.

We would like to apologise once again, and wish you all the best with your future immigration matters.

Kind Regards,
Lauren Jones
Immigration Advice Service,

Rated 1 out of 5 stars

£100 advice call

Booked in for their £100 advice video call, they said they couldn't do the agreed date and time for the call. So I requested my money back and said I would reschedule when I could, which they agreed to do. They have not refunded me after several months and I doubt I will ever see it again, despite emailing Kumba Plumber regarding this.

So they couldn't provide their service at the agreed time and date, and then stole my money, avoid.

November 8, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Daniel,

Thank you for taking the time to leave us a review and I am sorry to hear of your concerns.

I have checked our systems and can confirm that you have been refunded in full (£100) as a way of apology for your caseworker not working on the date in which you had originally booked - hence needing to reschedule which unfortunately did not work for you.

As you have been refunded in full, your matter with IAS is now closed and I wish you all the best with your future immigration endeavours.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 1 out of 5 stars

PLEASE AVOID !!!

PLEASE AVOID !!!! My experience with IAS has been more than awful. They are very quick of wanting your money, but in return they’re very unprofessional, unresponsive, absolutely not bothered to help you. My allocated immigration advisor, who supposed to direct me with my case, had no clue what was she doing !
I have never seen such a poor service before for a £100 !!! The girl, did not know much in her own field and I was correcting her most of the time. It was absolutely shocking ! I’m so glad, that I have not carry on with this company and I already have a different immigration firm, so please look elsewhere, if you wanna save your money and time. The customer service was extremely unhelpful too, just a lot of promises with zero action and I constantly felt neglected and ignored. IAS has gone down the hill massively, most of their employees work from home and the quality of the service is outrageous. Shame on you !!!! I used them pre-covid and it was great. Now ? Never again !!!!”

October 30, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Nikol,

Thank you for the review and I am extremely sorry to hear of your experience.

Upon further inspection I can see that you were refunded in full as a way of apology and that your matter is now closed.

The customer service department dealt with all of your emails/queries within a timely matter and passed them onto the relevant members of staff for further information.

I can confirm that the £100 you paid for advice has been refunded in full, your records have been checked and the funds have been reverted back to the original source of payment.

Your matter with IAS is now closed and I wish you all the best with your future immigration endeavours.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 5 out of 5 stars

Fantastic service and very professional.

Our case worker was Abdul and he was absolutely brilliant! From the moment he was assigned to our case back in March, to when my husband’s spousal visa was finalised and approved in November, Abdul always made himself available to answer our emails or calls whenever we had questions.

He went through every step of the process with us carefully and explained everything thoroughly as, and when, things popped up.

Although the process took far longer than expected, Abdul’s conscientious approach also had him dealing with the Home Office, and various other companies on our behalf, when we faced delays.

I would absolutely recommend IAS because without them, and specifically Abdul, I don’t think we’d have got where we are today!

November 8, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Sara,


Thank you for taking the time to leave a review.

We are thrilled to hear about your positive experience with IAS and, in particular, with Abdul. We are happy he was able to assist you! We are also delighted to hear you would recommend IAS and Abdul!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

Give them A+++ Review

Once again, this company is an amazing company to help with my visa here in the UK. The employees and solicitors here at IAS no exactly what they are doing and will not steer you in the wrong direction. You will not be unhappy or hit with hidden fees or lies. I would always recommend this agency. Thank you once again for your help.

January 8, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Jez,


Thank you for leaving IAS a review.

We are delighted to hear that our team was able to support you with your visa process in the UK. It is also fantastic to hear you would recommend IAS!

If you ever need assistance again in the future, please don’t hesitate to reach out. We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 1 out of 5 stars

I paid more than £5600 to this company

I paid more than £5600 to this company, they kept the money for two years with any proper reason. I wrote them several times with no proper response.

September 4, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Elizabeth,

Thank you for taking the time to leave a review and I am sorry to hear that you were not satisfied.

Upon further investigation, I can see that you received an official complaint response from our complaints & compliance team on 29/08/24 which confirmed that you paid IAS to assist you with an endorsement visa and a business plan. It was confirmed by the compliance team that the previous caseworker gave the correct advice, B2 is required for an Innovator Founder Visa. They also checked the Innovator Founder Rules, which notes it’s a requirement and this was confirmed in your end of case letter stating that the business plan and endorsement service was successfully completed.

Unfortunately, the Visa was refused due to limitations with your Son's English and not because of any fault by IAS. You received the full service that the you paid for and as such it was confirmed that no refund should be issued back to you.

I believe your complaint is now being dealt with at the 2nd stage process, that you have been contacted to confirm this and that you should receive a full response in due course.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 2 out of 5 stars

Terrible Service

Used this company back in April 2024 for my wife Spouse Visa, the experience wasn’t very great, constantly have to chase them for a update, charge you ridiculous amounts of fees just for basic requests and don’t give you full documentation if your application was successful. I received no IHS number, receipt or anything (which is important if they decide to work for healthcare to receive a refund back). Poor service, to me all it felt that they care about your money than providing you an professional service and i will definitely won’t recommend their services to anyone other than avoid.

April 4, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Liam,

Thank you for the review and I am sorry to learn that you were not fully satisfied with the services you received, despite the application being submitted before the changes to eligibility criteria were made by the government in April.

I have passed your concerns onto the relevant members of staff to be addressed and to improve our services moving forward. However, if you would like to take this matter further then please email us at customerservice@iasservices.org.uk and I will ensure your concerns are addressed.

I would once again like to apologise for any issues you may have faced and am happy to see that your application was granted in the end.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 5 out of 5 stars

I’m excited

Great job and great service

December 27, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you! We're so glad to hear you're happy with the service. We really appreciate your kind words.

Rated 1 out of 5 stars

Poor Value for Money

I opted for their paid service, and it turned out to be a completely disappointing experience. The person simply read out information from a book, which I already knew and could easily access myself. When I asked for a solution, his response was, "We can try, but the chances are low." It left me questioning what value or benefit I was supposed to gain from their service.

November 15, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Hussain,

Thank you for taking the time to leave a review and I am sorry that you were not satisfied with the services you received.

I had requested additional information from you to look into this further and unfortunately did not receive a response.

I am unable to locate your file based on the information provided here, so if you could please contact us at customerservice@iasuk.org.uk I will then be able to investigate further and provide you a detailed response.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 5 out of 5 stars

Very excellent and fast handling of my…

Very excellent and fast handling of my office work. I am very satisfied with Ms. Clare Dunne.
My name is Bahman Narimani

December 17, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Bahman,

Thank you for your kind words! We're delighted to hear that Clare provided excellent and efficient support. We’ll be sure to share your feedback with her.

Rated 5 out of 5 stars

Amazing service

Amazing service. World Class.

October 31, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for the wonderful feedback! We’re thrilled to hear you had a great experience.

Rated 5 out of 5 stars

My experience with my Ahmed was great

My experience with my Ahmed was great. I would never have gotten through all what I got through if it wasn’t for him he did a lot of everything. The paperwork looking out for me was very kind and extremely helpful and will never be unable enough to pay him back for everything he has he has done

December 17, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for your heartfelt feedback. We're so glad to hear that Ahmed was able to support you with such dedication and care. We'll make sure he sees your kind words—he’ll truly appreciate them.

Wishing you all the best.

Rated 5 out of 5 stars

Family visa restored.

I recently had my first encounter with IAS, and I must say that Wendy Goor and Lola Tinabu provided outstanding support for my case. My partner visa had been curtailed by the Home Office.

Wendy Goor was incredibly professional and supportive during our phone conversations. Along with her experienced team, she helped reverse the cancellation of my partner visa in just five working days. I am truly amazed by the exceptional work they did for my family, and I am now a happy man.

I highly recommend IAS to anyone facing family visa issues; their services are invaluable.

December 13, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you so much for sharing your experience. We’re delighted that Wendy, Lola, and the team could provide the support you needed to resolve your partner visa issue so quickly. It’s wonderful to hear how happy you are, and we truly appreciate your recommendation.

Wishing you and your family all the best

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