Placed an order on the 13th December 2025. Money was taken but no item was ever received. Not responding to any attempts at communication. Do not believe they are still operating as a business
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See what reviewers are saying
I should have read the previous trustpilot review, I don't think this company is still in operation. I put an order in last Sunday and then didn't receive any email confirmation but by Monday I'd seen... See more
Unreliable delayed online order’ delivery. I made an order in UK on 12 September 2023 & the full amount paid. The order disappeared for 2 weeks & delivered after too many follow ups. No one answers... See more
I came across iBaklawa by chance, I would highly recommend them they are quick at responding and my order was sent very quickly within 3 days when I put my order through, I was even sent a free sample... See more
Company details
Written by the company
The fine art of traditional sweet and pastry making in the Levantine region spans centuries. Our trusted age old recipes use only the best, locally sourced ingredients and travel from the tables of master pastry chefs to yours. Skills are passed down in the traditional way, from generation to generation – from the hands of the father to the son, who have taken years to master their craft. Sun-kissed kernels of nuts, fine wheat flour, sugar and ghee all go into producing quality sweets for you to savour. Explore the finesse of handcrafted baklava, the uniqueness of maamoul and the classic flavours of Syrian cookies and sweet treats such as Baklava, Barazek, Mamoul and Graybeh. At IBaklawa, our mission is to bring you the best delicacies from the Mediterranean and Levant which celebrate the taste of authentic sweets, made by expert Syrian pastry chefs in Jordan and Turkey. Our exclusive suppliers present you with a mouth-watering range of pastries and confectionary made to the highest standard, to be enjoyed anytime. Our fast, efficient and affordable online delivery system in London and the UK makes it very easy for us to deliver the best Arabic Sweets and Lebanese sweets to our beloved customers.
Contact info
23 Oliver Business Park, Oliver Rd, , NW107JB, London, United Kingdom
- marketing@ibaklawa.com
- ibaklawa.com
1.8
Poor
51 reviews
Hasn’t replied to negative reviews
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Fast despatch and delivery
Fast despatch and delivery; everything arrived as ordered; fresh products; good quality
February 9, 2022
Amazing website!!
Food delivered very quickly, quality of products is as good as advertised, and there was a little gift in the box too🙂
Will definitely order again.
February 8, 2022
I placed my order two days ago for next…
I placed my order two days ago for next day delivery (which is pretty expensive about 7 pounds). They charged my account and I did not receive anything at all.
February 4, 2022
Spoiled and mouldy
Spoiled and mouldy
I received the food after long delay and it was rotten with mould on it
January 27, 2022
Reply from iBaklawa
Hi mate, we are very sorry to here that. It is all because of the UPS delivery. Now we are moving to a new delivery company, with more responsible drivers. We are more than happy to issue a full refund.
Delicious baklava
Delicious baklava. Not too sweet. Well presented and great as a gift.
January 24, 2022
Reply from iBaklawa
Appreciate your kind support
I have not received my order
I have not received my order.
18/1/22 - email received from UPS estimated delivery 19/1/22 between 10:00 - 14:00
21/1/22 - UPS tracing shows label created but parcel has not left their depot.
I appreciate this is not your fault but this is not good enough.
January 21, 2022
Reply from iBaklawa
Hi Roulla, we are very sorry to hear that. we will investigate this issue and we will refund you money asap
Super dates from Tunisia
Super dates from Tunisia, delivered quickly and at a fair price.
January 19, 2022
Reply from iBaklawa
Appreciate your kind support
Product as described
Product as described, quick shipment,good communication. Recommended seller.
January 17, 2022
Reply from iBaklawa
We are grateful for your kind support
Reply from iBaklawa
Thank you for your kind support
Wrong items were sent and missing…
Wrong items were sent and missing items.
I had emailed but never heard back.
January 17, 2022
Reply from iBaklawa
We are very sorry to hear this, however, sometimes delivery companies provide very low quality services especially during holiday seasons. Please accept our sincere apology. We will do our best to improve our communication skills.
Great service and top quality sweets
January 11, 2022
Reply from iBaklawa
Appreciated
Reply from iBaklawa
Appreciated
I just had ordered Walnuts Ma'amool…
I just had ordered Walnuts Ma'amool cookies second time. It was very nice, delicious and prices was reasonable. Hopefully I will enjoy other products soon .
Taf Rose
January 1, 2022
Reply from iBaklawa
awesome
Considering it's Christmas/New Year…
Considering it's Christmas/New Year time, I couldn't believe how prompt the delivery was. Well done to iBaklawa and their carrier. If the product is as good as the service (saving it for Christmas), I will be ordering again.
December 20, 2021
Reply from iBaklawa
awesome
Not what I ordered
The parcel arrived pretty quickly, but sadly it didn't contain what I had ordered and I am struggling to get it sorted!! I don't know whether I will ever get the correct items
December 17, 2021
No reply to emails
I wanted to query my order. There was no itemised email receipt nor a paper one in the delivered parcel. I politely emailed twice and received no reply. I am an underwhelmed customer.
December 14, 2021
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