1) It is a pleasure to speak with a real person (with special Shoutout to Filip0. Calls are answered promptly, without long waiting times, and the customer service is excellent. 2) My account w... See more
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We provide legal and accounting services to a number of international clients. Some of our clients use the services of iBanFirst. All such clients have expressed great appreciation and satisfaction wi... See more
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I have found the IBAN Platform quite difficult to use. However, Tom Staton has been extremely supportive in guiding me on its use and correcting the errors I have made in data entry. Without Tom's per... See more
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I’ve been with IBAN for over two years now, and I couldn’t be happier with their service. They’ve been instrumental in helping our business grow and succeed, always professional, reliable, and support... See more
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Company details
About iBanFirst
Written by the company
The new standard for cross-border transactions
Combining a simple yet powerful platform with support from our in-house FX experts, iBanFirst is transforming the cross-border payment experience for small and medium-sized enterprises.
Explore our platform
For SMEs trading internationally, managing cross-border payments often means dealing with slow, fragmented procedures, hidden fees, and unpredictable exchange rates. But it doesn’t have to be this complicated — or costly.
That’s where we come in. iBanFirst simplifies currency transactions, empowering you to send and receive funds seamlessly across 180 countries and build tailored FX risk management strategies.
Founded in 2016, and with 14 offices all over Europe and the UK, iBanFirst now processes more than €2.5 billion worth of transactions each month on behalf of 10,000+ clients and was listed by the Financial Times as one of Europe's fastest-growing companies.
Why SMEs choose iBanFirst
Currency accounts
With iBanFirst, you can open multiple currency accounts digitally — no opening fees or monthly subscription costs.
Cross-border payments
Get paid by customers in their local currency and pay suppliers or transfer funds between subsidiaries at your chosen speed. Leveraging our extensive network of local and global financial partners, we ensure every payment takes the fastest, most cost-effective route, every time.
Currency exchange
Enjoy real-time access to the foreign exchange market and benefit from highly competitive exchange rates. Set up FX alerts to be notified whenever your target exchange rates are reached.
Currency risk management
Minimise the impact of fluctuating exchange rates on your margins by using our range of deliverable forward contracts to lock in exchange rates over a set period of time. Unsure which to choose? Our skilled FX specialists can help you design and implement the right FX risk management strategy for your business goals and needs.
Contact info
Avenue Louise 489, 1000, Brussels, Belgium
- csm@ibanfirst.com
- ibanfirst.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from iBanFirst
Hi Stuart,
Thank you so much for your kind words! We are thrilled to hear that you found our response both speedy and helpful. It’s always our goal to provide the best service possible, and we’re glad we could meet your expectations.
Best regards,
Team iBanFirst
Mihnea Antoce employee of the month!
December 4, 2024
Reply from iBanFirst
Hello Matei-Filip,
Thank you for your warm feedback and for recognizing Mihnea Antoce! At iBanFirst, we always strive to provide exceptional service, and it’s a pleasure to see team members like Mihnea being appreciated for their dedication. We will be sure to pass along your kind words to him.
Please don’t hesitate to reach out if you need further assistance or information.
Best regards,
Team iBanFirst
Reply from iBanFirst
Hi John,
Thank you for your kind feedback! We're pleased to hear that you were satisfied with our service. We look forward to continuing to assist you and are always here to help.
Best regards,
Team iBanFirst
Reply from iBanFirst
Thank you for your feedback! We're delighted to hear that Tom provided you with professional service. We strive to maintain high standards, and it's great to know we met your expectations. If you have any further needs, please feel free to reach out.
Team iBanFirst
Excellent
Excellent, tailor-made service, personal customer care, real value!
I'm in a continuous satisfaction with iBanfirst on our side! This great financial service provider is one of the main factors of our company's success. My best decision was to choose iBanFirst as our partner, I can recommend to every business owner!
December 2, 2024
Reply from iBanFirst
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that our tailor-made service and personal customer care have contributed to your company's success. It's our mission to provide real value and continuous satisfaction to our clients, and your feedback reaffirms the hard work we put in every day. We're honored to be your chosen financial service provider and appreciate your recommendation to other business owners. Looking forward to continuing our successful partnership!
Best regards,
iBanFirst Team
Excellent prompt service
November 28, 2024
Reply from iBanFirst
Hi Jon,
Thank you for taking the time to leave feedback! We appreciate your review and we're glad to read that you find our services excellent. Glad to have you as a customer! We've shared this feedback with the team who also sends their thanks.
All the best,
Team iBanFirst
Reply from iBanFirst
Hi Robin,
Lovely feedback! Thank you for taking the time to leave it! We appreciate you and are glad to read that it was quick and efficient to use our services. As with all our reviews, we've shared yours with the team and they send their thanks too.
All the best,
Team iBanFirst
Your response was immediate
Your response was immediate, and I am happy to assume that you will carry out my instructions and transfer the required funds.
Thank you
November 26, 2024
Reply from iBanFirst
Hi David,
Thank you for leaving positive feedback! Funds have indeed come in and gone out. Happy to support your payment needs and glad to have you as a customer.
All the best,
Team iBanFirst
Reliable and good service.
Reliable and good service.
Been using their services for several years, good communications from Alex and reliable company.
November 25, 2024
Reply from iBanFirst
Hi Zac!
Thank you for leaving positive feedback! We really appreciate it and we're glad to hear that you find our services reliable. We've shared this feedback with Alex and the rest of the team!
All the best!
Team iBanFirst
👍 best service this vank has
November 20, 2024
Reply from iBanFirst
Hello,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our service. Your satisfaction is our priority, and we constantly strive to provide the best service possible. Please feel free to contact us if you need any assistance or have suggestions for further improvement.
Team iBanFirst
Reply from iBanFirst
Hello Paul-Razvan
Thank you for your positive feedback! We’re delighted to know you find our service fast, simple, and efficient. Your satisfaction is our priority, and we’re here to assist you whenever needed.
Best regards,
Team iBanFirst
Best experience
November 18, 2024
Reply from iBanFirst
Hello Sergiu-Vlad
Thank you for your feedback! We're thrilled to hear you had the best experience. Your satisfaction means everything to us, and we’re here to support you whenever you need.
Best regards,
Team iBanFirst
Just easy to deal with and efficient as…
Just easy to deal with and efficient as well.
November 15, 2024
Reply from iBanFirst
Hello Richard and thank you for your review!
We’re delighted to hear that you find our services easy to use and efficient. Providing a seamless experience for our clients is our top priority, and your positive feedback encourages us to keep up the good work.
Thanks for your trust!
Team iBanFirst
Reply from iBanFirst
Hello
Thank you for your feedback!
We're thrilled to hear that you find our services trustworthy and fast. At IbanFirst, we strive to provide a seamless and efficient experience for your international transactions. Your positive review motivates us to continue delivering high-quality service.
Thank you for your trust!
Team iBanFirst
Reply from iBanFirst
Hello David
Thank you for your positive feedback! We’re delighted to hear that our service met your expectations in terms of speed, accuracy, and reliability. Your satisfaction is our priority, and your review motivates us to continue providing top-quality service. Don’t hesitate to reach out if you need any further assistance or advice. We look forward to serving you again!
Best regards,
Team iBanFirst
very good and quickk
November 6, 2024
Reply from iBanFirst
Hello Adam,
Thank you for your positive feedback! We're delighted to hear that you found our service very good and quick. Your satisfaction is our priority, and we look forward to continuing to serve you efficiently.
Best regards,
Team iBanFirst
Excellent service
Excellent service. Alex was great, reactive, helpful and the platform worked well, although the terms could be more clearly defined, but I’m nit picking. Thanks all for everything.
November 8, 2024
Reply from iBanFirst
Hi Peter,
Thank you for taking the time to share your positive feedback! Glad that working with Alex was great and that the platform worked as intended!
Although we're taking your comment about the terms to heart. If something isn't clearly defined, we'd like to make it clearer. Alex will reach out to discuss so that we can improve.
Have a great day!
Team iBanFirst
Tom made the deals so easy and with the…
Tom made the deals so easy and with the online account we can see where we are at any time, most importantly the rates that we are given at Trades are excellent and far better than the banks rates!
November 8, 2024
Reply from iBanFirst
Hi Jeremy,
Thank you for your positive feedback and sharing your experience!
Glad that you're making the most of the platform and that we're offering better rates than the bank. It's kind of the whole purpose why we exist. We've shared the feedback with Tom who sends his thank yous!
All the best,
Team iBanFirst
Good service!
November 6, 2024
Reply from iBanFirst
Hello Ivan
Thank you for your review! We’re pleased to hear that you found our service good. Your feedback encourages us to keep improving and providing the best possible support.
Best regards,
Team iBanFirst
Reply from iBanFirst
Hello Mariyanna
Thank you for your kind review! We’re glad to hear that you find our service fast and very professional. Providing you with efficient and high-quality support is what we strive for every day.
Best regards,
Team iBanFirst
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