Ibizahire Reviews 445

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

We had the most amazing stay at this villa. The place was absolutely immaculate from top to bottom, and you can tell the hosts really care about every detail. They were incredibly welcoming from the m... See more

Rated 5 out of 5 stars

Our week in August at Villa Belissima was everything we hoped for and more. No stress about towels on sunbeds or crowded hotel pools — just pure relaxation in a stunning villa with Marc’s warm, attent... See more

Rated 5 out of 5 stars

The accommodation suited us perfectly and was as described. The team offered useful extras (transfers, drinks packages etc) to make our stay effortless. Minor problems were dealt with as soon as human... See more

Company replied

Rated 5 out of 5 stars

Hired Villa Susan for a week for my friends 40th Birthday. Beautiful location set on a huge private plot, just take the driveway slowly and you’ll be fine. Stunning view over San Antonio, gorgeous poo... See more

Company details

  1. Tour Operator

Written by the company

We are a leading travel, events an concierge company taking care of your every Ibiza need! Villas | Transport | Boat Charter | Weddings | VIP | Bespoke Itinerary Planning & more


Contact info

5.0

Excellent

TrustScore 5 out of 5

445 reviews

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Rated 5 out of 5 stars

Great service

Great service, friendly staff

August 15, 2021
Unprompted review
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Reply from Ibizahire

Thank you for putting you trust in us to take care of your boat charter

Rated 5 out of 5 stars

5 Star service - will be using again

Great service - luggage collected from our finca, stored and dropped off at just the right time at the airport. Made our last day super easy as we had an early checkout and late flight. Will be using again next year! Thanks to Nick, Martin & Team ⭐️⭐️⭐️⭐️⭐️

August 15, 2021
Unprompted review
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Reply from Ibizahire

Chris it was a pleasure and thanks to you :)

Rated 5 out of 5 stars

We hired Villa Mollie for two weeks…

We hired Villa Mollie for two weeks this summer and it was amazing. The house sleeps ten and there is so much room for everyone, inside and out. The pool area is lovely and the inside of the house is well air conditioned. Nick and the guys at Ibiza Hire were so helpful before and during our stay. We had grocery shopping delivered before we arrived (and a top up while we were there) and it was great to come into the villa to a full supply of food and drinks. We would highly recommend Ibiza Hire and Villa Mollie is perfect for a large group. Thanks to Nick and all the team, hopefully see you next year!

August 15, 2021
Unprompted review
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Reply from Ibizahire

Hi Gillian, it was great to have you stay in Villa Mollie and so happy you enjoyed it.

Im sure one day you will be back to Ibiza and hope to see you again

Rated 5 out of 5 stars

Top Class service

Hired a villa from Ibizahire in July 2021, villa was great, Ibiza hire had already done a bulk shop for us and had everything there for our arrival. Any minor issues dealt with by Nick and his team in a very efficient and professional manner. Would highly recommend using them for any of their services and will certainly use them again in the future.

August 15, 2021
Unprompted review
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Reply from Ibizahire

Thanks Scott, happy we could help :)

Rated 5 out of 5 stars

Villa Mollie

Our family of 10 stayed at Villa Mollie for 2 weeks in July/August 2021. We had a great time, the villa is amazing, rooms are great and air conditioned, beds really comfy, pool and outside/BBQ area are fantastic, plenty of fridge space for food and drinks! (Ibiza Hire arranged 2 big shops to be delivered we topped up other stuff ourselves every few days) The villa is around 10 mins walk from shops, bars and the water taxi that takes you over to San An town. Plenty of nice restaurants within a short walk and Kumharas (great sunset bar) is about 20 mins away
Nick, Andy and the team were very helpful before and during our stay, would definitely recommend Ibiza Hire and we will be back soon!

August 15, 2021
Unprompted review
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Reply from Ibizahire

Hi Dave,

Appreciate the review and even happier you enjoyed your time in Villa Mollie. Even if it was a year late (due to covid). Take care and I hope we will see you again soon

Rated 1 out of 5 stars

Appalling customer service

We paid a 2,000 euro deposit to Ibizahire in November 2019 to reserve a villa for our wedding in August 2020. In April 2020, due to the coronavirus pandemic, we decided to re-schedule our wedding until August 2021 and we asked the company to transfer our booking to the new dates. They would not accede to our request unless we paid the full balance (another 5,000 euros). We refused and they cancelled our booking and kept our deposit. We lodged a claim with the small claims court and the company’s response was to lodge a counter claim for the outstanding 5,000 euros. They supported their claim by pointing out that their invoice stated that the balance was due 7 weeks prior to arrival. Prior to submitting the claim we had already pointed out to them that the same invoice also stated that the balance was due on arrival, and their terms and conditions stated that the balance was due either 10 weeks prior to arrival or on arrival. The judge awarded in our favour and the company were ordered to refund our deposit plus our court costs and interest. I would not recommend Ibizahire to anyone. They could have transferred the booking but didn’t and showed no empathy whatsoever for our circumstances.

June 4, 2021
Unprompted review
Rated 1 out of 5 stars

We booked a villa in Ibiza for a girlie…

We booked a villa in Ibiza for a girlie get together for April 2020 through booking.com, the agent IBIZAHIRE took a deposit of £620 but due to COVID-19 travel was cancelled. IBIZAHIRE in our opinion have no intention of refunding our deposit even when booking.com advised them too. DO NOT book with this company.

Note To IBIZAHIRE - It is a businesses' responsibility to treat their customers fairly and responsibly, including trying to find a mutually acceptable solution which on this occasion is not the case. Its been determined that its IBIZAHIRE'S way or no way!!!

The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods that cannot be provided because of the coronavirus pandemic.

For anyone who is considering giving up hope of refunds with businesses' that operate in this way DO NOT GIVE UP!!

December 2, 2020
Unprompted review
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Reply from Ibizahire

Hi

As always we appreciate feedback from our clients. We are never happy to hear our guests are unhappy and try out upmost for this not to happen.

The corona virus situation is an unprecedented situation to which we are trying to deal with as best as possible.

Across the travel industry there are different policies regarding this and unfortunately we are not offering refunds. In the current situation many travel companies, airlines and hotels are also offering credit for a future booking

We are trying to offer as much flexibility as possible for anyone that has had a reservation cancelled due to travel restrictions.

-The full amount you have paid can be used for any villa reservation at a convenient date in the future. -This can also be for anyone in your group or a person that you nominate.

This credit is still in place for your group ready to be used.

Rated 5 out of 5 stars

Great experience with Ibiza hire and Villa Beso

We have used Ibiza hire several times now and have always had a really good experience. Everyone is really helpful and really quick responding to any queries we had. This year we stayed at Villa Beso which looked so much better in real life than on the photos, it was perfect for our group holiday we all had plenty of room, the pool was great and the outside space was great for socialising altogether. It was so good to be more central this time and could walk to places such as ocean and was ideal having a few supermarkets at the top of the road. All 8 of us had a great time and all said we would stay at the villa again and think after the last 3 experiences I’d always book through Ibiza hire

September 28, 2020
Unprompted review
Rated 1 out of 5 stars

SCANDALOUS

I rented villa Olga with my friends, the view is beautiful, the staff who manages the rental is friendly. However we were robbed, and we were informed that the house was robbed multiple times. We lost several thousand euros during the robbery, the owner has no insurance and no commercial gesture was made on the part of the agency. SCANDALOUS

September 7, 2020
Unprompted review
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Reply from Ibizahire

Thank you for the message. Firstly whenever something like this happens it is a terrible situation for our guests. We are very sorry this has happened to you and we tried to assist as best we could with the situation including calling the police, attending the house and offering the option of our villa manager staying at the house if ever you all wished to go out and wanted someone there.

We have only exclusively managed villa Olga from Summer 2020 with guests arriving from July due to the COVID 19.

Villa Olga has a full monitored alarm system and also a small safety deposit box - unfortunately neither of which were used.

The house does have insurance of course but this covers the building itself and our contents inside. For your personal belongings it is each individuals responsibility to have a travel insurance for this.

We take situations like this very serious and try to make improvements where we can and we have added another larger safe into the house. As well as looking at extra security to the doors. Also after consultation with the alarm company added additional sensors. BUT the alarm does need to be activated in order for these to work.

Once again I am sorry for this situation as you were all great people

If anyone does have any questions please feel free to ask

Rated 5 out of 5 stars

Great!

Everything was easy from start to finish. We stayed with 2 adults and 3 (adult)kids age 24, 21 and 16 in villa Susan. We had a wonderful time at this nice and spacious villa. The villa was nice and tidy. We really loved the swimming pool - and outside area. Villa manager Alan was very helpful. We definitely recommend Villa Susan and I'm sure we'll be back!

July 20, 2020
Unprompted review
Rated 5 out of 5 stars

We had booked a the Sant Josep de sa…

We had booked a the Sant Josep de sa Talaiavilla through IbizaHire and were really looking forward to our stay in May 2020, but have unfortunately been forced to cancel due to COVID19. IbizaHire have made the process very easy and made an already stressful time a lot easier for myself!
Their customer service has been amazing throughout, with constant contact, updates, and quick responses to my inquiries. They have been extremely understanding of the cancellation and efficient in organising my refund. I will definitely be re-booking with them once travel is allowed as they have really reassured me and gone above and beyond with my booking.

April 9, 2020
Unprompted review
Rated 5 out of 5 stars

Had a fantastic time staying at villa…

Had a fantastic time staying at villa Roberto, a great location an ideal for our group of 11 people. When the Corona virus situation calms down we will be looking to return
Many thanks to everyone at Ibiza hire

April 2, 2020
Unprompted review
Rated 1 out of 5 stars

Ibiza Hire are not offering refunds…

Ibiza Hire are not offering refunds despite the global pandemic of coronavirus. Both the UK and Spain are on lockdown, and our flights have been cancelled, but Ibiza Hire are unwilling to provide a refund, despite the fact that we cannot travel to Ibiza.

Ibiza Hire seem to think that we have surplus fund and time, and have suggested that one of our friends uses the villa in the future and refunds the rest of the party. This is not a realistic option.

Other travel companies, including airlines and accommodation are providing refunds in this unprecedented time, so I am at a loss as to why Ibiza Hire are not.

March 25, 2020
Unprompted review
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Reply from Ibizahire

Hi

As always we appreciate feedback from our clients. We are never happy to hear our guests are unhappy and try out upmost for this not to happen.

The corona virus situation is an unprecedented situation to which we are trying to deal with as best as possible.

Across the travel industry there are different policies regarding this and unfortunately we are not offering refunds. In the current situation many travel companies, airlines and hotels are also offering credit for a future booking

We are trying to offer as much flexibility as possible for anyone that has had a reservation cancelled due to travel restrictions.

-The full amount you have paid can be used for any villa reservation at a convenient date in the future. -This can also be for anyone in your group or a person that you nominate.

As your name has not been left I cant confirm on the exact details regarding the booking but once again sorry this situation has arisen. Your deposit can be used as credit in the future.

Kind regards
Ibizahire

Rated 5 out of 5 stars

Wedding Reception of Dreams!! Ibiza Hire delivered everything we wanted & more.

What can I say, Ibiza hire have been fantastic from start to end. We got married in Ibiza September 2019. Nick from Ibiza hire was with us, supporting our journey every step of the way. We hired Captain Nemo for a sunset cruise around the Island after our Church service in San Rafael. Nothing we asked was to much hassle. He even found us sparklers for our special day after I had searched what felt like the whole island and wasn’t successful. Nick was so kind and I really felt he cared about our day and shared how important it was to us.

Our experience on Captain Nemo was so magical, we had 160 guests and every single person was blown away by the whole experience. The crew were so helpful & polite. Everything ran on time. It was just truly spectacular.

We also hired speakers for the Church as we had two acapella singers perform at our wedding. We then used the speakers at our evening reception for our DJ set. Nick was really helpful with recommending what speakers we would need, he also was fab with working out the logistics of when & where they would need them tobe for sound checks etc.

From start to finish Nick was only a text/email or phone call away. He always responded promptly to any query or request we had.

Ibiza hire delivered everything we wanted and more. If ever we need anything in the future I’ll be straight on the phone to Nick asking for his support..... you never know could be back for our anniversary to do it all again!!

Much Love Ibiza hire, Eivissa por siempre!!

Earl & Paula xx

January 10, 2020
Unprompted review
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Reply from Ibizahire

Hi Guys,

Thank you so much for this review - it was great to be involved with your big day and happy it all went to plan. I hope your guests enjoyed it and will be back for the reunion. Earls suit was something else :)

Nick and the team

Rated 4 out of 5 stars

We really enjoyed our stay at Villa Zou…

We really enjoyed our stay at Villa Zou Zou. The location is great, close to beaches and supermarket, shops and cafes. The house has great space for large groups. The outdoor space is beautiful with large gardens and terraces surrounding the house. The rental process and the manager support on location was very good, freindly and attentive, to make our stay the best possible. We will definately be back !

October 31, 2019
Unprompted review
Rated 5 out of 5 stars

Ladies weekend

Villa was beautiful, clean and welcoming, in a peaceful location, allowing us access easily to the nightlife but peaceful during the day.
It was spacious and well equipped and was perfect for a ladies getaway.

Will definitely use this company again as they were available for everything we needed and more all weekend.

October 18, 2019
Unprompted review
Rated 5 out of 5 stars

GREAT1

Perfect timing and the equipment was perfectly functioning. Very recommended!

October 1, 2019
Unprompted review

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