Daniel Peterson at iBuyNew was responsive and generally on top of the details throughout our property purchase. He connected me with a solid finance broker and negotiated with the vendor on my behalf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Daniel and his team were amazing at iBuy New. They took the time to go through the options, provided multiple opportunities and great research. Processes were very good and streamlined. Would use them... See more
We found IBUYNEW on a social media platform and touched base with Jesse. He contacted us promptly and then spent a few hours on the phone via zoom late that evening running us through investment optio... See more
Love dealing with iBuyNew - really professional and helpful team. Daniel is amazing and very insightful. It never feels like they are doing the hard sell, and he really takes into account what you ne... See more
Company details
Contact info
Level 6, 473 Bourke Street , 3000, Melbourne, Australia
- 1300 123 463
- info@ibuynew.com.au
- ibuynew.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rob was very helpful
Rob was very helpful, took on board my needs and will come back to me.
I found Rob to be very friendly and attentive to detais.
I found Rob to be very friendly and attentive to details/
Quick and easy to deal with
Quick and easy to deal with. My experience was great, people make a great work from the input you provide then researching and compiling information for showing it so you can focus on the details, they make the hard job and make it much easier for you.
I appreciated Jesse taking time to Jesse Sinclair
I appreciated Jesse taking time to listen to what I was after while at the same time informing me about other developments you have available.

Reply from iBuyNew
Deflated after phone call
Initially all sounded great but then when on the phone with potential person with developer connections felt like we didn't really get a chance to explain our situation fully. We had given answers based on a very early search in our process but they were taken as the only options when we might have been flexible for the right offer. For example location, one place was mentioned and dismissed straight away, we know that location and although its another 5km from our prefered location we wouldn't be against at least having a look.
Felt a bit deflated after the conversation.
The Advantages of investing in an apartment vs a house
Isabel presented the advantages of buying an apartment instead of a house & land package for an investor, which was something I never considered.
Will boost the rating once receive…
Will boost the rating once receive further info as discussed
Homework had been done.
iBuyNew helped me get my dream unit!
iBuyNew has been a tremendous help on assisting me purchase my dream apartment unit in Footscray! Claire and Nathan have gone above and beyond to ensure I had a smooth process from property selection through settlement and offered the best rebate possible. They even assisted me on finding a new broker to get the deal done when my other broker fell through!
They are very easy to communicate with and I would highly recommend purchasing a property (especially new home buyers like me) with iBuyNew!
Prompt meeting, friendly,professional and interested in us.
The meeting was very informative. Ava showed genuine interest in what we were looking for and showed no concern as to the difficulty in finding what we wanted. If we go this way Ava will be the person we will intrust our final move.
Outstanding customer service
It is really important to listen and deliver based on the conversation, circumstances and needs, Jen managed to match me with Rob and passed on the right info for him to be ready for me with options that meet and surpass my expectations; he didn't overwhelm me with many options but instead asked a few more questions to narrow down the right place based on the conversations held with him and Jen. This was just the initial consultation and I'm already sold.
Open and clear explanation
It was great to speak to real person…
It was great to speak to real person about my needs. Looking forward to working with them until I get my new home
Jessie was very knowledgeable and…
Jessie was very knowledgeable and informative, he was helpful and not pushy, we felt comfortable in his presentation and with his ongoing service , this led us to being willing purchasers

Reply from iBuyNew
Initial consultation
My consultation with Isabel was timely and arranged promptly. Isabel was quick to appreciate my brief and responded with viable options on the spot. The online meeting was successful in that we could analyse floor plans onscreen. Isabel was sincere and authentic - really enjoyed our meeting.

Reply from iBuyNew
Very knowledgeable
My experience was great because all my questions were answered, good advice and wisdom was shared with me. The agent was calm, understanding, professional, very helpful and a very good listener.

Reply from iBuyNew
A great service.
iBuyNew - Property Service - Impeccable Service
I met with Claire from iBuyNew late last year to discuss options on what I was looking for. I was apprehensive and nervous at first, and not entirely sure what to expect from the meeting. I left the meeting with a spring in my step, feeling comfortable as ever and trusting the process, and the professionals who were helping me. Not once throughout my dealings with iBuyNew did i feel pressured or rushed to commit to something. I felt trusted, and I was able to take things at my own speed, and this was respected.
On both sides, we were honest with each other about our expectations and what the possibilities might be, and i particularly felt that i could be open about my feelings on the options that were presented to me.
The level of detail and care that was offered and provided throughout the entire process was second to none. This level of customer service is still being experienced even post process today.
The level of professionalism from Claire and the team at iBuyNew has been stellar, and i would have no problem going through the process again or recommending them to friends and family
Good presentation of the service, same as above…
Good presentation of the service without hard sale, make us feel comfortable to deal with Rob in the near future
Very prompt
Very prompt - listened to my requirements and have presented a good selection of opportunities

Reply from iBuyNew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







