iBuyNew Reviews 

405
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Daniel Peterson at iBuyNew was responsive and generally on top of the details throughout our property purchase. He connected me with a solid finance broker and negotiated with the vendor on my behalf... See more

Rated 5 out of 5 stars

Daniel and his team were amazing at iBuy New. They took the time to go through the options, provided multiple opportunities and great research. Processes were very good and streamlined. Would use them... See more

Rated 5 out of 5 stars

We found IBUYNEW on a social media platform and touched base with Jesse. He contacted us promptly and then spent a few hours on the phone via zoom late that evening running us through investment optio... See more

Rated 5 out of 5 stars

Love dealing with iBuyNew - really professional and helpful team. Daniel is amazing and very insightful. It never feels like they are doing the hard sell, and he really takes into account what you ne... See more

Company details

  1. Real Estate Agents
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  3. Furniture Store

About iBuyNew

Written by the company

iBuyNew is Australia's leading service for new and off the plan properties.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

405 reviews

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Replied to 50% of negative reviews

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4.6

All reviews

(405)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy to deal with

Quick and easy to deal with. My experience was great, people make a great work from the input you provide then researching and compiling information for showing it so you can focus on the details, they make the hard job and make it much easier for you.

February 5, 2023
Unprompted review
Rated 5 out of 5 stars

I appreciated Jesse taking time to Jesse Sinclair

I appreciated Jesse taking time to listen to what I was after while at the same time informing me about other developments you have available.

February 3, 2023
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Reply from iBuyNew

Thank you for sharing your feedback with us Chris! We’ll be sure to pass on your positive review to Jesse.

Rated 2 out of 5 stars

Deflated after phone call

Initially all sounded great but then when on the phone with potential person with developer connections felt like we didn't really get a chance to explain our situation fully. We had given answers based on a very early search in our process but they were taken as the only options when we might have been flexible for the right offer. For example location, one place was mentioned and dismissed straight away, we know that location and although its another 5km from our prefered location we wouldn't be against at least having a look.
Felt a bit deflated after the conversation.

January 31, 2023
Rated 5 out of 5 stars

iBuyNew helped me get my dream unit!

iBuyNew has been a tremendous help on assisting me purchase my dream apartment unit in Footscray! Claire and Nathan have gone above and beyond to ensure I had a smooth process from property selection through settlement and offered the best rebate possible. They even assisted me on finding a new broker to get the deal done when my other broker fell through!

They are very easy to communicate with and I would highly recommend purchasing a property (especially new home buyers like me) with iBuyNew!

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

It is really important to listen and deliver based on the conversation, circumstances and needs, Jen managed to match me with Rob and passed on the right info for him to be ready for me with options that meet and surpass my expectations; he didn't overwhelm me with many options but instead asked a few more questions to narrow down the right place based on the conversations held with him and Jen. This was just the initial consultation and I'm already sold.

January 25, 2023
Rated 5 out of 5 stars

Jessie was very knowledgeable and…

Jessie was very knowledgeable and informative, he was helpful and not pushy, we felt comfortable in his presentation and with his ongoing service , this led us to being willing purchasers

December 18, 2022
Unprompted review
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Reply from iBuyNew

Thank you for sharing your feedback with us Paul!

Rated 5 out of 5 stars

Initial consultation

My consultation with Isabel was timely and arranged promptly. Isabel was quick to appreciate my brief and responded with viable options on the spot. The online meeting was successful in that we could analyse floor plans onscreen. Isabel was sincere and authentic - really enjoyed our meeting.

January 11, 2023
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Reply from iBuyNew

Thank you for your thoughtful review Jillian!

Rated 5 out of 5 stars

Very knowledgeable

My experience was great because all my questions were answered, good advice and wisdom was shared with me. The agent was calm, understanding, professional, very helpful and a very good listener.

January 16, 2023
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Reply from iBuyNew

Hi Shazleen, we’re so glad to hear of your great experience with Tom. We’ll be sure to pass on your positive feedback.

Rated 5 out of 5 stars

iBuyNew - Property Service - Impeccable Service

I met with Claire from iBuyNew late last year to discuss options on what I was looking for. I was apprehensive and nervous at first, and not entirely sure what to expect from the meeting. I left the meeting with a spring in my step, feeling comfortable as ever and trusting the process, and the professionals who were helping me. Not once throughout my dealings with iBuyNew did i feel pressured or rushed to commit to something. I felt trusted, and I was able to take things at my own speed, and this was respected.

On both sides, we were honest with each other about our expectations and what the possibilities might be, and i particularly felt that i could be open about my feelings on the options that were presented to me.

The level of detail and care that was offered and provided throughout the entire process was second to none. This level of customer service is still being experienced even post process today.

The level of professionalism from Claire and the team at iBuyNew has been stellar, and i would have no problem going through the process again or recommending them to friends and family

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Very prompt

Very prompt - listened to my requirements and have presented a good selection of opportunities

January 10, 2023
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Reply from iBuyNew

Thank you for the positive review Julian and taking the time to share your feedback.

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