Not even got to use it yet as pram snapped and Icandy took it to be fixed , very shocking customer care
Reply from iCandy
Good morning, Rebecah,
I have been asked to look into this matter for you and have reviewed the email correspondence between yourself and the team about your pushchair
The timeline is as follows:
02/09 at 10:16am: This was your first point of contact. At this stage, we required further details from you in order to arrange the booking.
15/09 at 11:15am: You requested a collection for 17/09.
22/09: The item was received by iCandy.
The item was returned to you 9 days later.
Our current recommended timescale for this type of repair is 5–10 working days.
Having reviewed the available correspondence and evidence, it appears that you were kept updated throughout the process. However, we are sorry if you felt that this was not the case or that the communication provided was insufficient.
We have also noted your request for compensation, which was made by email. One of the team will be in contact with you shortly regarding this.