Ice Hotel Reviews 2

“Warning to Travelers and Families!

We recently had a deeply disappointing experience with IC Hotel green palace in Antalya and the booking site Opodo. We booked our stay through Opodo from Europe, but when we arrived, we were denied entry simply because we were Iranian. This left us stranded with two young children, forcing us to stay outside for an entire day. Eventually, we had to book another hotel of lower quality at a higher price just to have a place to stay.

To make matters worse, neither IC Hotel nor Opodo is taking responsibility. Both companies are passing the blame back and forth, refusing to help or refund our money. This level of discrimination, neglect, and lack of accountability towards customers is incredibly disappointing.

If you’re considering booking with these companies, please be cautious. No family should have to endure such a negative experience.”

I booked with this company also known as RB collection. When I booked I was assured that if the holiday as cancelled I would receive a full refund! QUESS WHAT??? I have requested a refund and they have refused and send me a bill, even though I paid in full to give to my insurance company, I received an email from the director stating they hadn't refused me a refund! SO WHERE is it? He attempted to pass the buck stating my contract was with another dodgy company SUNVIL. What a slim ball! They sent my booking confirmation with an ATOL certificate in the name RB COLLECTION and I paid them. A appalling attempt to dupe me. I hate being lied to, and in particular when we are talking £4000. Do you really want to run the risk of doing business with these? On a very personal note, the money for this holiday came from compensation received for childhood abuse when in care. They have stolen some of that from me. That makes them as bad as those child abusers. All they are interested in is me rebooking for later in the year, thus keeping my cash in these difficult times, they're only priority is them, not you the customer. Please listen to my warning and DONT spend you hard earned cash with a company that are at best fraudulent (paperwork for insurance claim) immoral and outrageous. ICEHOTEL are part of the same group as RB COLLECTION.