iCliniq Reviews 621

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the quick response times and the helpfulness of the staff, noting that doctors are often empathetic and provide sound medical advice. Many people appreciate the detailed and thorough explanations provided, making them feel heard and valued. The service is consistently described as efficient and professional, with users expressing satisfaction with the overall experience. However, some people were dissatisfied with the customer service, mentioning issues with slow responses or a lack of resolution for complaints. A few customers also noted that the company does not issue prescriptions, which was a point of confusion for some.

What people talk about most

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Service

Users describe positive interactions with service, highlighting quick, detailed, and professional responses... See more

Staff

Customers had positive experiences with staff. Reviewers frequently praise doctors for their empathy,... See more

Customer service

People report ambiguous experiences with customer service. Some customers express frustration, stating that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been using ICLINIQ for 7 years. Good place to get initial or second opinions at reasonable rates. Only problem, the doctors you choose from the drop down list are rarely available. If you pos... See more

Company replied

Rated 4 out of 5 stars

Been using ICLINIQ for 7 years. Good place to get initial or second opinions at reasonable rates. Only problem, the doctors you choose from the drop down list are rarely available. If you post q... See more

Company replied

Rated 4 out of 5 stars

My experience was fine. I thought the doctor was very nice and he gave me very very thorough explanations. Not just one or two paragraph answer, but a whole page of possibilities and recommend. It sai... See more

Company replied


Company details

  1. Medical Group

Written by the company

iCliniq is a trusted health decisions platform that helps people to understand and solve their health issues by providing personalized medical insights, AI-powered health assistants, symptom checkers, and a vibrant online community. As a go-to platform for trusted health information, iCliniq excels at addressing complex health concerns while fostering informed decision-making for both patients and physicians. For over 12 years, iCliniq has been top-rated by Parade and Insider, trusted by over 100 million patients and 4,500+ physicians across 80+ specialties in 190+ countries.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

621 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

....

Fast response and detailed answers

November 2, 2024
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Reply from iCliniq

Thanks for your wonderful feedback and support. We're happy to see that you had a 5-Star experience at iCliniq.

Rated 5 out of 5 stars

It was my first time using online…

It was my first time using online health consultation platform, my expectations has changed, it was really helpful, easier to use and the response was quick.
Keep doing the good work.

October 4, 2024
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Reply from iCliniq

We are happy you are satisfied with the quality of our service. We really appreciate you taking the time to share your experience with us. We’d love to continue providing great service to awesome users like you. Thank you for choosing iCliniq.

Rated 5 out of 5 stars

Caring doctor

This is a good thing to do for people. Sometimes we need doctor's advice and to be able to get information and medical advice is very much appreciated. Thank you.

September 12, 2024
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Reply from iCliniq

We sincerely appreciate your valuable feedback. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!

Rated 5 out of 5 stars

I feel like they answered my concerns…

I feel like they answered my concerns in a quick amount of time, efficiently. thank you for letting me use this opportunity im glad to have found this website.

September 5, 2024
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Reply from iCliniq

Dear User,

We're happy to see that you had a 5-Star experience at iCliniq. Thanks for taking the time to share your feedback with us. We’d love to continue providing great service to awesome users like you. Thanks again!

Rated 5 out of 5 stars

So far so good

So far so good, there Assistant will immediately responded just within 24hours! And it helps a lot.

September 3, 2024
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Reply from iCliniq

Dear User,

Thanks for your trust. We count ourselves lucky to have users like you, and we’d love to continue providing great service to awesome users like you. Thanks again!

Rated 5 out of 5 stars

Reasonable prices

Reasonable prices, and legitimate. The doctor replied fast and is experienced.

August 19, 2024
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Reply from iCliniq

Wow! It sounds like you had a good time with us. Thanks for taking the time to share your feedback with us. Your health and well-being are our top priorities. Wishing you continued good health!

Rated 5 out of 5 stars
iCliniq logo

Reply from iCliniq

It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you for choosing iCliniq.

Rated 2 out of 5 stars

Terrible it’s now 8 hours and I don’t…

Terrible it’s now 8 hours and I don’t have a reply back from the Dr. Never again

August 14, 2024
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Reply from iCliniq

Dear User,

We’re sorry your experience didn’t match your expectations. Your problem needs a more detailed examination. Since we don't have your registered email address, we couldn't map your profile. We request you to report the issue at icliniq@icliniq.com from your registered email Id so that we can get in touch with you and resolve the issue. Feel free to reach out to us. We are always looking to help our users. Definitely, we will take your point into consideration and we’ll do better in the future.

Rated 5 out of 5 stars

The Dr was very helpful and quick with…

The Dr was very helpful and quick with his response

August 14, 2024
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Reply from iCliniq

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We’d love to continue providing great service to awesome users like you. Thanks again!

Rated 5 out of 5 stars

Reasonable and good website…

One thing seriously i love on this web is that diet tips and lifestyle tips are such amazing hacks ,I can't tell what a difference it has made to my life .
I am a avid reader of Dr Talati ,Dr Krishna Swaroop and Dr Wajid tips / article. Good writing ..very good .
I think can try for a good reasonable consultation without spending too much as well

August 9, 2024
Unprompted review
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Reply from iCliniq

Thank you for your positive feedback! We're happy to hear that you liked our service and that we could help you. Your support encourages us to keep doing our best for users like you. Thank you again for your kind words!

Rated 4 out of 5 stars

It was fast and great thank you so much

It was fast and great thank you so much
Hopefully it works

August 7, 2024
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Reply from iCliniq

Dear User,

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. It really helps us to keep going and delivering the best :) Thank you for choosing iCliniq.

Rated 4 out of 5 stars

I was need to contact with doctor and…

I was need to contact with doctor and talk with him directly but I found little difficulty

August 6, 2024
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Reply from iCliniq

Dear User,

We apologize for any inconvenience you have experienced on iCliniq. To assist you better, we would like to hear your detailed feedback. Since we do not have your email address, please write to us at icliniq@icliniq.com. We are always here to help and look forward to assisting you with any needs you may have. We look forward to your email. Thank you!

Rated 4 out of 5 stars

Its good using icliniq

August 7, 2024
Unprompted review
iCliniq logo

Reply from iCliniq

Dear User,

We sincerely appreciate your valuable feedback. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!

Rated 5 out of 5 stars

PSA levels in older man

Fast, comprehensive and helpful answer alleviated my anxiety whether to seek further investigation following slight increase in PSA level. (78 year old asymptomatic)

August 1, 2024
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Reply from iCliniq

We sincerely appreciate your valuable feedback. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!

Rated 1 out of 5 stars

They are money hungry non doctors

Couldn't give a diagnosis I gave all the information needed all they worry about is money I need help because the Healthcare sucks in my country and these so called doctors can't help me if they are even doctors iv manage to diagnose from watching YouTube that's been more helpful than these supposed doctors

July 28, 2024
Unprompted review
iCliniq logo

Reply from iCliniq

We apologize for any inconvenience you may experienced. To assist you effectively, we kindly request your detailed feedback. Please reach out to us at icliniq@icliniq.com, and we will promptly address your concerns. Your satisfaction is our priority, and we are committed to resolving any issue you may have encountered. Thank you for your understanding.

Rated 5 out of 5 stars

Best place for medical answers

A great response from the doctor

July 7, 2024
iCliniq logo

Reply from iCliniq

We sincerely appreciate your valuable feedback. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!

Rated 1 out of 5 stars

Doctor pathologized normal behaviour and said it might cause homosexuality

Regarding a public thread, the patient reported issues with the libido and the doctor wanted the patient to take medical treatment regarding this because of his habit of "daily release". He went on to say that it might cause perversions and homosexuality which is so outrageously false, unfounded and can only be explained through a hostility towards LGBTQ people. No actual medical professional has had this kind of mentality/ideology since the 50ies.

July 6, 2024
Unprompted review
iCliniq logo

Reply from iCliniq

Dear User, we’re sorry your experience didn’t match your expectations. Your problem needs a more detailed examination. Since we don't have your registered email address, we couldn't map your profile. We request you to report the issue at icliniq@icliniq.com from your registered email Id so that we can get in touch with you and resolve the issue. Feel free to reach out to us. We are always looking to help our users. Definitely, we will take your point into consideration and we’ll do better in the future.

Rated 5 out of 5 stars

Quick clear response

Quick clear response, thank you!

May 9, 2024
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Reply from iCliniq

Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)

Rated 4 out of 5 stars

Helpful.. sort of.

Quick answer but a weaker remedy was recommended to what I was already using, I will try it but I have had the rash three years and it just gets worse. I was hoping for some kind of tablets to take. I really appreciate the help though.

June 26, 2024
iCliniq logo

Reply from iCliniq

Thank you for your feedback. We're sorry to hear about the ongoing issue with your rash. We recommend trying the suggested remedy, but if it doesn't improve, please follow up with the same doctor for further options. We are always here to help you. Your health and satisfaction are important to us. Take care.

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