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icon (formerly BeanBagBazaar) Reviews 14,381

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the sturdy construction, durable fabric, and comfortable filling. Many people appreciate the excellent service, highlighting the easy ordering process and the overall positive experience from start to finish. Reviewers frequently mention the incredibly fast and smooth delivery, with many receiving their orders much quicker than expected, even during holiday periods. However, some customers also noted issues with packaging, describing boxes that were damaged or lacked sufficient protective layers, though the product itself often arrived unharmed. A few other people also felt that some bean bags were inadequately filled or lost their shape quickly, requiring additional filling. Additionally, some reviewers experienced split deliveries without prior notification and occasional difficulties with customer service communication, despite generally positive interactions.

What people talk about most

Product

People report positive experiences with the product, often highlighting its great quality, durability, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting the high quality of the fabric,... See more

Order

Customers consistently note positive experiences with order, praising the ease and straightforwardness of the... See more

Service

Users describe positive interactions with service, consistently highlighting its exceptional quality and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality of the children's bean bag and foot stool was brilliant and was really reasonable in price. Sometimes bean bags are half empty and sag, but not the case with this....its full of filling, makin... See more

Company replied

Rated 5 out of 5 stars

We ordered the beanbag and footstool after borrowing my sisters version of both. An absolute godsend, nice and firm, great quality fabric and the backrest suports the spine beautifully. Arrived in a b... See more

Company replied

Rated 5 out of 5 stars

I was worried about the delivery, so I emailed the company beforehand, on a weekend, and didn’t expect a response. I got a reply within an hours, and after that almost immediately after each communica... See more

Company replied

Rated 5 out of 5 stars

Beanbag delivered very quickly, and it was the Christmas break. We did not follow the instructions properly to fill and ended up with balls everywhere so make sure you follow them! Don’t attempt on yo... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Furniture Manufacturer
  5. Garden Furniture Shop

Written by the company

Comfort isn’t just the squish of a bean bag. It’s the way a cushion makes you smile when you walk into a room. It’s a perfectly arranged shelf. Or your favourite mug. Comfort isn’t just something that’s tactile, it’s emotional too. A thoughtfully chosen piece reflects you your taste, your memories, your everyday rituals. And that’s what we design for comfort you can feel, and comfort that makes you feel like you’re home.

We're a B Corp™

Written by the company

Plenty of businesses say they’re doing things the right way. We asked someone independent to come in and take a proper look at how we run ours.
We believe in making things properly, treating people well, and not cutting corners just because we can. Becoming a certified B Corp is an important milestone for us. It’s independent recognition that we’re building the business the right way, with accountability for how we design products, run our supply chain, and treat the people around us. For us, it isn’t the finish line. It’s a commitment to keep raising the bar.

FREE next day delivery ⚡

for all UK mainland customers

Get free next day delivery on your order if you're shopping from a UK mainland postcode. Exclusions apply. See website FAQs for more details.

Contact info

Beanbags, but better 🫧

Structured designs, premium fabrics, maximum comfort.

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

There was plenty of colours to choose…

There was plenty of colours to choose from, the pricing was great and free next day delivery - awesome!

April 16, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

We’re so happy to hear you love your order!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, good product, I'm happy

April 13, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

We’re so happy to hear your order arrived so quickly!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Excellent comms delivery and bean bag

Excellent communication and delivery of bean bag. Received next day and the bean bag exactly what my granddaughter wanted. We were both very happy.
Highly recommend !

April 9, 2026
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Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear you are enjoying your new bean bag - it’s one of our favourites too 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Excellent quality

The quality and durability of the product i ordered was brilliant. My son loves it. 💙

July 31, 2025
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Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your son is enjoying their icon® Kids Dalton Cord Bean Bag Pod, Navy Blue - it’s one of our favourites too 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Very Quick delivery and bean bag nice

Very Quick delivery and bean bag nice

April 14, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your order arrived super quickly and you're already enjoying your new bean bag 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Great item

Great item, Fast delivery. Enough beads supplied to fill it, ---careful when loading the beads---.

March 31, 2026
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Reply from icon (formerly BeanBagBazaar)

Hey Tom,

We’re so happy to hear you love your order!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

A great quality bean bag

A great quality bean bag. Delivery was quick and well communicated. Happy all round.

March 30, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Great product

Great service, fast delivery, lovely product

March 30, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Emily,

Thank you so much for your lovely words. We’re so glad you’re part of the #iconHome Cosy Club! ❤️

Have a brilliant day,
The icon Comfy Team

Rated 5 out of 5 stars

Lovely bean bag !

Lovely bean bag. Fantastic service!

March 28, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you for your feedback! We’re so glad you’re happy with your order ☺️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your order arrived super quickly and you're already enjoying your new bean bag 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Excellent bean bags and very quick…

Excellent bean bags and very quick delivery. Can’t fault them.

March 29, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Great company

Great company - the bean bag was exactly as described and great value for the size. I'm really happy and the item was delivered quickly!

March 29, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear you are enjoying your new bean bag - it’s one of our favourites too 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Absolutely love the bean bag

Absolutely love the bean bag, the corduroy cover is super soft, it’s a great size, arrived ready to use and it was a great price (in the sale plus a blue light card discount). Couldn’t be happier with it!

The giant box was a bonus my sons are loving playing in too.

April 12, 2026
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Reply from icon (formerly BeanBagBazaar)

Hey Martha,

Thank you so much for your review!

We love seeing how our bean bags look in your space - don’t forget to tag us on socials, @iconHomeHQ 🫧

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Great outdoor beanbag and stool !!

Great outdoor beanbag and stool at at great price. Came part filled with good instructions how to fully fill. Arrived super quick as well.

April 12, 2026
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Reply from icon (formerly BeanBagBazaar)

Hey Fiona,

We’re so happy to hear you love your order!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Love the bags

Love the bags, comfortable in quite a few positions

March 29, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Fast delivery.

Fast delivery.

March 30, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Allyson,

We’re so happy to hear your order arrived so quickly!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Great bean bags

Great bean bags, minor delivery mistake rectified rapidly. Will be back

March 23, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you for your feedback! We’re so glad you’re happy with your order ☺️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Second time ordering

Second time ordering, and again excellent service.
Simple to purchase, and delivery was quicker than expected.

March 28, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

We’re so glad to hear your order has brought comfort into your space again.
Thank you for your kind feedback – it truly means a lot ☺️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Great

Ordered at the weekend. Delivered on the Monday. Bought for outside, we live them.

April 11, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hi,

Your review means the world – thank you for taking the time to leave one. We’re delighted your bean bag is everything you hoped for ❤️

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your order arrived super quickly and you're already enjoying your new bean bag 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

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