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icon (formerly BeanBagBazaar) Reviews 14,381

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the sturdy construction, durable fabric, and comfortable filling. Many people appreciate the excellent service, highlighting the easy ordering process and the overall positive experience from start to finish. Reviewers frequently mention the incredibly fast and smooth delivery, with many receiving their orders much quicker than expected, even during holiday periods. However, some customers also noted issues with packaging, describing boxes that were damaged or lacked sufficient protective layers, though the product itself often arrived unharmed. A few other people also felt that some bean bags were inadequately filled or lost their shape quickly, requiring additional filling. Additionally, some reviewers experienced split deliveries without prior notification and occasional difficulties with customer service communication, despite generally positive interactions.

What people talk about most

Product

People report positive experiences with the product, often highlighting its great quality, durability, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting the high quality of the fabric,... See more

Order

Customers consistently note positive experiences with order, praising the ease and straightforwardness of the... See more

Service

Users describe positive interactions with service, consistently highlighting its exceptional quality and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality of the children's bean bag and foot stool was brilliant and was really reasonable in price. Sometimes bean bags are half empty and sag, but not the case with this....its full of filling, makin... See more

Company replied

Rated 5 out of 5 stars

We ordered the beanbag and footstool after borrowing my sisters version of both. An absolute godsend, nice and firm, great quality fabric and the backrest suports the spine beautifully. Arrived in a b... See more

Company replied

Rated 5 out of 5 stars

I was worried about the delivery, so I emailed the company beforehand, on a weekend, and didn’t expect a response. I got a reply within an hours, and after that almost immediately after each communica... See more

Company replied

Rated 5 out of 5 stars

Beanbag delivered very quickly, and it was the Christmas break. We did not follow the instructions properly to fill and ended up with balls everywhere so make sure you follow them! Don’t attempt on yo... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Furniture Manufacturer
  5. Garden Furniture Shop

Written by the company

Comfort isn’t just the squish of a bean bag. It’s the way a cushion makes you smile when you walk into a room. It’s a perfectly arranged shelf. Or your favourite mug. Comfort isn’t just something that’s tactile, it’s emotional too. A thoughtfully chosen piece reflects you your taste, your memories, your everyday rituals. And that’s what we design for comfort you can feel, and comfort that makes you feel like you’re home.

We're a B Corp™

Written by the company

Plenty of businesses say they’re doing things the right way. We asked someone independent to come in and take a proper look at how we run ours.
We believe in making things properly, treating people well, and not cutting corners just because we can. Becoming a certified B Corp is an important milestone for us. It’s independent recognition that we’re building the business the right way, with accountability for how we design products, run our supply chain, and treat the people around us. For us, it isn’t the finish line. It’s a commitment to keep raising the bar.

FREE next day delivery ⚡

for all UK mainland customers

Get free next day delivery on your order if you're shopping from a UK mainland postcode. Exclusions apply. See website FAQs for more details.

Contact info

Beanbags, but better 🫧

Structured designs, premium fabrics, maximum comfort.

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, good price, quick delivery, good communication. Thanks

April 4, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear you are enjoying your new bean bag - it’s one of our favourites too 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Excellent

Delivery on time
Lovely products

April 4, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your order arrived super quickly and you're already enjoying your new bean bag 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Impeccable customer service with…

Impeccable customer service with reasonable online discounts.

April 4, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thanks so much for your glowing review - it really made our day ❤️

We're so pleased our Comfy Team could help resolve everything for you.

Hope to welcome you back soon,
The icon Comfy Team

Rated 5 out of 5 stars

Greggs Sausage Roll Beanbag

I purchased the giant sausage roll and it's blimmin brilliant. Really well made with great quality fabric and nice sturdy seams. A lot nicer than I was expecting. 10/10
I will definitely be buying from Icon again.

April 1, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for taking the time to leave a review - we really appreciate it!

We're so glad you love your Greggs x icon order ☺️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Excellent quality and speedy delivery

Excellent quality and speedy delivery - bought from here three times now!

March 29, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Nadine,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Paul,

Thank you for your feedback! We’re so glad you’re happy with your order ☺️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Love the bean bags

Love the bean bags, such good quality and really comfy!

April 1, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hi Lisa,

Your review means the world – thank you for taking the time to leave one. We’re delighted your bean bag is everything you hoped for ❤️

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

It's really well made and comfortable…

It's really well made and comfortable for the price. Great value.

March 18, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Dino,

We’re so glad to hear your order has brought comfort into your space.
Thank you for your kind feedback – it truly means a lot ☺️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Beanbag we're superb quality and very…

Beanbag we're superb quality and very very durable

October 25, 2025
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hi Natalie,

Your review means the world – thank you for taking the time to leave one. We’re delighted your bean bag is everything you hoped for ❤️

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Great product and service

Great product, good quality, colour exactly as advertised and despite some reviews, very easy to fill. Would definitely recommend and would buy from this company again

March 30, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Sarah,

Thank you so much for your lovely words. We’re so glad you’re part of the #iconHome Cosy Club! ❤️

Have a brilliant day,
The icon Comfy Team

Rated 5 out of 5 stars

Works as a great gaming chair for my 14…

Works as a great gaming chair for my 14 year old son. Comfy, looks good. Fairly compact and easy to move around.

March 16, 2026
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Reply from icon (formerly BeanBagBazaar)

Hey Marie,

Thank you so much for your kind words!

We're thrilled to hear your son is enjoying their bean bag 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 4 out of 5 stars

Beanbag perfect.Packaging a bit flimsy…

Beanbag perfect.Packaging a bit flimsy but no damage to product

March 30, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Heather,

Thanks so much for your review – your feedback helps us keep improving.
If there’s something we can do to make this a 5 star review, please let us know at sales@beanbagbazaar.co.uk.

Have a great day,
The icon Comfy Team

Rated 5 out of 5 stars

Beanbags arrived swiftly.

Beanbags arrived swiftly and replaced the deflated old ones. Thanks

March 16, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Elizabeth,

We’re so happy to hear your order arrived so quickly!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Quick delivery

March 30, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Katie,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Excellent beanbag & quick delivery

Excellent beanbag & quick delivery

March 13, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

We’re so happy to hear you love your order!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Bean bag and foot stool

Good strong fabric. Well packaged. Hassle free delivery.

March 14, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear you are enjoying your new bean bag 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Beautiful beanbag

Beautiful beanbag. Delivered quickly.

March 27, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your order arrived super quickly and you're already enjoying your new bean bag 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Extremely responsive and went above and beyond

I was worried about the delivery, so I emailed the company beforehand, on a weekend, and didn’t expect a response. I got a reply within an hours, and after that almost immediately after each communication. The delivery was quick, so smooth, and the delivery person was so kind and went above and beyond. This is in fact the second time I’ve ordered, because I liked my first chair in my office so much and wanted one at home as well. Really appreciate this company, and their partners.

March 28, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

We’re so happy to hear your order arrived so quickly!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Fast delivery and great quality product…

Fast delivery and great quality product .

March 27, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Jacqui,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 4 out of 5 stars
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Russell,

Thanks so much for your review!

If there’s anything we can do to make this a 5 star review, please let us know at sales@beanbagbazaar.co.uk.

Have a great day,
The icon Comfy Team

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