Icon By Design Reviews 23

It has been over a month since I ordered. I still do not have the items ordered. Icon By design uses fly-by-night delivery companies that deliver at most once every other week. For my items, they specified two different shippers. Would you, the customer, want to wait two separate times all day for one order? I don't. Either way, they are late on delivering, and they have missed the boat. I have no idea whether the furniture is good quality. All of the high ratings are from experiences recorded on their site, not third-party sites. I would not recommend this company simply because of the way they ship their products.

I would never recommend this brand to anyone.
The 4k sofa I purchased was delivered over a month late. Then arrived with a broken zipper for the back cushion and to top it off, after having the sofa for less than 4 months the fabric is all pilling.. They have since told me that the fabric I have is 'delicate' even though it clearly states 'heavy duty' 'commercial grade' on their website. The only option they gave me was to choose a new set of covers in a different colour and they can't say that the fabric won't do this again, Also have refused a pick up and refund.. Horrible quality fabric!!

I purchased a few couches, an extendable dining table and a coffee table from Icon By Design in mid to late 2020.

The dining table was delivered in its foam packaging from the factory with significant scratching across the top. This had to be returned and replaced with a brand new table.

The coffee table was delivered without the proper hardware to attach the fourth leg. After contacting the company to arrange delivery of the correct hardware, we received bolts that were too long.

After waiting two months longer than promised for delivery, the couches were delivered with a different (lower quality) filling than was presented at the showroom. We took the cushions into the store and it was clear to see that the store cushions had an extra insert to provide the firmness that was supposed to come with the couches we purchased. The only option given to us was to swap the second hand fillings in the showroom into our cushions.

The bases of the couches slide forward very easily and need to be adjusted almost daily (which is difficult and frustrating).

The overall experience with customer service and support has been disappointing throughout the whole process.

The quality of the product I would rate as 5/10.

I would not recommend this business to family or friends.