I booked online and specifically chose a location because it accepted oversized vehicles (the van I was driving was on the list of accepted vehicles). I prepaid and a couple of days later, when I arri... See more
Location
Switch location315 East 38th Street and 330 East 39th Street, 10016 New York, NY, US
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See what reviewers are saying
These guys were amazing and so accommodating today. Totally professional and very friendly. We were escorting a family member to the doctor closeby, the professionalism was very much appreciated. The... See more
Ease of booking a spot at the time I needed it. Convenience to NYULangone Orthopedics Building. Lot and workers could not be better. I wish that ICON still had incentives for people who park in their... See more
Very attentive staff (I.e.. Nathan). I had both a 24 hr reservation and a follow-up reservation the next day for an additional 6 hrs. Nathan totally got it and explained what I needed to do and when I... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
315 East 38th Street and 330 East 39th Street, 10016, New York, NY, United States
- (212) 599-8670
You should know
4.4
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
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Everything went perfectly from…
Everything went perfectly from reserving online to drop off to pickup
November 27, 2022
Price and service were excellent.
December 2, 2022
Greeted us immediately
Greeted us immediately. Explained text message to my phone when checking out. Smiles, soft spoken, kind.
November 8, 2022
Great rates
Great rates. Easy parking. Staff are not very friendly. It would just make for a more pleasant experience.
November 3, 2022
Fast service
October 31, 2022
Lived in NYC all my life however
Lived in NYC all my life however, I am no longer a fan of the subway. Booking on the app makes parking so much easier. All I have to do is show my app when I arrive and the attendant sends me a text with a link to my receipt. Literally as easy as 1,2 and 3. I wish we had the option to tip through the application or by paying with a card.
October 21, 2022
My car was fine but I am sure why the…
My car was fine but I am sure why the car attendant wrote on a ticket that my car had prior damage without confirming with me. My car had no damages whatsoever and they confirmed that when picking up the car. No one had any explanation.
October 12, 2022
No one is resolving the double charge…
No one is resolving the double charge for month of october despite my attempts. The charge on September 30 is accurate as I purchased 6 month. Then I got charged on October 1st again????
October 1, 2022
Reply from Icon Parking - REALPRO PARKING LLC
Maryam, Thank you for taking the time to leave feedback, we would like the opportunity to investigate further. A member of our Customer Experience Team will reach out to you shortly to gather more information and we'll work with you to resolve any issues as quickly as possible.
Fast and Efficient
Reserved my parking online via icon. No problems encountered, everything worked out fine.
October 17, 2022
The staff is very rude.
October 15, 2022
Reply from Icon Parking - REALPRO PARKING LLC
Thank you Howard for sharing your experience with us. This is an experience you should never have parking with Icon. We are assessing the issue and aim to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
I came and they parked the car
I came and they parked the car. When I was finished I came and got it
October 12, 2022
Rude and disrespectful attendant
I parked at the 330 E 39th location (NY, NY) on both Sept. 8th and September 22nd. The attendant was so rude to me both times. The first time he didn’t even greet me. He appeared after 3 minutes and said “turn off your car”. I turned it off and said good morning. He asked what time I will be back. When I came back that afternoon, he sucked his teeth as if I did something to him. When I went back on Sept. 22nd, it was raining bad. I got out the car, told him what time I’d return and as I was leaving, I was struggling with my umbrella. He reversed my car and kept his hand on my horn until I moved out the way. I’m sure he saw me trying to open my umbrella but he didn’t care. It was pouring terribly, I wasn’t standing there for more than 15 seconds. When I came back for my car, he brought my car ti me and just walked away. He wasn’t taking care of anyone else because I was the only one there. He was outright rude to me for no reason at all.
September 22, 2022
Reply from Icon Parking - REALPRO PARKING LLC
Leah, We thank you for taking the time to bring this matter to our attention. We expect all our employees to conduct themselves professionally and appreciate feedback as it helps us identify areas where service can be improved. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve. I will reach out to the district manager so that he is aware of this issue and can conduct a thorough review. We appreciate your business and hope to have the opportunity to serve you again in the future.
Pleasant and helpful
October 1, 2022
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