I kept trying to book a certain package,( more than once or twice )but it kept timing out so when my quote was emailed it was more expensive, i don't know if this was the internet or not. i eventually... See more
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On 9/28, We can’t make a payment at all after trying several hours. It is even impossible to find the make a payment link in your website. I had to google it through chrome. Later the CS came to help... See more
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I tried to book a cabin went to pay was redirected to start over retried to book only to find the price was over a thousand $ more
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Since I am in Europe, I was unable to call the 866 number and wished to do everything via chat or email. I wanted to know how to use my cruise credits on a cruise I wanted to book leaving in 1 month.... See more
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Company details
About iCruise.com
Written by the company
At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world.
Book Your Cruise Online or call our friendly and knowledgeable cruise experts at
1-800-iCruise (1-800-427-8473)
iCruise.com - More Cruises, More Discounts, Expert Cruise Advice
Written by the company
- Building personal and lasting relationships by consistently exceeding expectations.
- iCruise.com is a division of WMPH Vacations, a Florida-based travel company specializing in cruises and resort vacations. WMPH is short for "We Make People Happy :-) sm." While our name may be cute and bring a grin to your face, it's a philosophy we take very seriously. Making you happy is our purpose. In fact, we are so serious about this, we named our company after it. How do you make people happy? It's simple - you make people happy by consistently exceeding expectations. Do more than you say you will do, and you will make people happy. At WMPH Vacations and iCruise.com, we exceed expectations with: Value and Savings WMPH Vacations has strong relationships with all cruise lines and tour operators. Like most Top Producing travel agencies, we are among the first notified with last minute deals, senior discounts, regional promotions and group offers. We also use the latest computer reservations systems to enable our agents and our websites to help you find the best deals both online and off. Service & Expert Advice iCruise.com Cruise Specialists are knowledgeable, friendly and enthusiastic experts who know the cruise industry. Our cruise specialists are well-trained and have the resources and tools they need to offer you a high level of service at low prices. Your best interests are our number one priority, so our Cruise Experts will work with you, both online and off, to find the best cruise and best rate that fits your interests. Our expertise comes from years of personal travel experience, as well as the travel experience of thousands of clients we have served in our careers. Information Information is the number one reason why people go to the Internet. By providing honest, accurate information that is relevant to your cruise vacation and combining it with great prices and great service, we will exceed your expectations in helping you plan your cruise vacation. Choice and Convenience iCruise.com represents all major cruise lines on more than 200 ships to over 35,000 itineraries around the world. You have choices and we will help you sort them out. You also have choices with regards to how and with whom you would like to plan your cruise. Our website is conveniently available 24 hours a day, 7 days a week and is full of information that will help with your reservation. You can book online or can contact us by telephone or email to address any questions you may have about your vacation. We will promptly respond at your convenience, regardless of how you choose to work with us. Being Nicer It's a little thing, and we only bring it up because people tell us that all the time. :-) We never forget it's your vacation, your time, your money, and that you're doing us a favor by letting us serve you.
Contact info
220 Congress Park Dr Suite 330, 33445, Delray Beach, United States
- 1-800-427-8473
- contactus@icruise.com
- icruise.com
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Screen showed processing payment and…
Screen showed processing payment and then just went blank. I can see the pending charge on my credit card but I do not have a confirmation in my inbox.
April 5, 2026
Reply from iCruise.com
We apologize for the challenges you encountered. Your feedback is extremely important to us. We would be glad to review your case and will reach out to discuss your experience in more detail.
We look forward to speaking with you soon.
Kindest regards,
Toni G.
VP of Customer Commitment
Reply from iCruise.com
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
It is not possible to speak with…
It is not possible to speak with customer service by email. Customers who do not live in the United States. Email is the most convenient. I am trying to contact you and you are not getting back to me. I would appreciate it if you would get back to me urgently.
April 2, 2026
Reply from iCruise.com
Dear Ms. Gebly,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you’ve encountered.
We do see that you’ve been in communication with our Customer Service team via email, which is often the most convenient option for members located outside of the United States. That said, we understand how important timely responses are.
A member of my team will be reaching out to you as soon as possible to review your concerns and see how we can best assist. We appreciate your patience and the opportunity to help resolve this for you.
Kind regards,
Toni G.
VP, Customer Commitment
The booking process is conveniently…
The booking process is conveniently detailed from beginning to end.
March 31, 2026
Reply from iCruise.com
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
fantastic sell for my cruise
Had a fantastic sell for my cruise. Room was on the promenade deck and could oversee stores, band playing, overall it was a little noisy at times but great view. I enjoyed myself. Will do again
November 11, 2025
Reply from iCruise.com
Dear Renee,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive and that you enjoyed your cruise! We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Sounds Fantastic
Prompt return call from a representative. Clearly answered all our concerns
March 25, 2026
Reply from iCruise.com
Dear Ms. Handschke,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
I did not receive any email…
I did not receive any email confirmation that I bought this trip, pls send it to me
March 16, 2026
Reply from iCruise.com
Dear Irina,
Thank you for reaching out. Your invoice was sent via email on March 18th. We kindly suggest checking your spam or junk folder, as these messages can occasionally be filtered there.
If you are still unable to locate the email, we offer 24/7 chat on our website. Please contact us, and we will be happy to resend it right away.
We're here to help and want to make sure you have everything you need for your trip.
Kind regards,
Toni G.
VP, Customer Commitment
Great customer service!
March 15, 2026
Reply from iCruise.com
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Reply from iCruise.com
Dear Robin,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Wasn't any more difficult than ordering…
Wasn't any more difficult than ordering plane tickets
February 27, 2026
Reply from iCruise.com
Dear Linda,
Thank you for your great review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Very easy to book online
February 21, 2026
Reply from iCruise.com
Dear Ms. Main,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Amazing Experience
February 19, 2026
Reply from iCruise.com
Dear Mr. Kennedy,
Thank you for your outstanding review! We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Feel satisfy of the booking going on…
Feel satisfy of the booking going on smoothly.
February 17, 2026
Reply from iCruise.com
Thank you for your great review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Don't do it
I didn't even get the opportunity to book a cruise. The agent 'helping' me was told our preferences. We require 2, 2 bedroom suites. There are 6 of us. My parents each need their own room, and my husband and I a room as well as our kids. We also provided the Bahamas as a location, but I did mention carribean. All of that aside once we bounced from panama to costa rica we finally landed closer to the Bahamas. I agreed to book and hold based on the agents recommendation. Good thing I had the foresight to check the rooms, and what did I see? Single bedrooms, with 1 king bed. Not ok. I called back and told the agent I was done. Quite frankly if you cannot listen to what I want, I don't want you booking a $30,000+ trip for me. The agent insisted on reaching out again, I had explicitly said 12:30 as that was my lunch hour, I was called at 10am. I refused to discuss and again told him I was unlikely to do business with them, but sure go ahead and email me options. I was then given rooms that still wont work, featuring two king beds. I really love repeating myself for no reason. If I wanted this experience, I would run a daycare and talk to them about my cruising options. Now I sent him an email follow up to his, saying I'm sorry but no we're done. You've ignored what I asked for. We didn't limit cruise lines or budget etc, we're shopping for options here and you're not listening. Then the agent pushed back at me, saying that I wasn't clear, I referenced Yacht club ... I am not the expert here. If you want to offer 'professional services' I would also recommend calling me by my name, which is not Taylor
February 17, 2026
Unprompted review
Reply from iCruise.com
Dear Ms. Jewell,
Thank you for taking the time to share your experience. I’m truly sorry for the frustration you encountered. After reviewing your feedback, it’s clear that we did not meet our standards in several important areas.
Falling short on the points you outlined is not acceptable, and I sincerely apologize. You entrusted us with a significant and meaningful trip, and our responsibility is to provide thoughtful guidance, careful attention, and a high level of professionalism. In this instance, we did not deliver on that commitment.
Your feedback will be shared internally and used as part of our ongoing coaching and process improvement efforts, as experiences like yours are taken very seriously. While I understand you’ve chosen to move forward without us, I would welcome the opportunity for my team to better support you with your travel plans. Someone from our team will reach out to see if we may assist.
Kindest regards,
Toni G.
VP, Customer Commitment
Reply from iCruise.com
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
the prices were wonderful and very easy…
the prices were wonderful and very easy to book the cruise and the room I wanted.
January 30, 2026
Reply from iCruise.com
Dear Susan,
Thank you so much for your fantastic 5-star review! We truly appreciate you taking the time to share your experience. We're thrilled to hear that you found our prices wonderful and that booking your cruise and room was a breeze.
Your satisfaction is our top priority, and we look forward to welcoming you back for your next adventure. If you have any questions or need assistance, please don’t hesitate to reach out.
Kindest regards,
Toni G.
VP, Customer Commitment
Have booked over 2 dozen cruises with…
Have booked over 2 dozen cruises with ease and never had an issue. :)
January 30, 2026
Reply from iCruise.com
Dear Nancy,
Thank you so much for your fantastic review! We truly appreciate your loyalty and are delighted to hear that you’ve booked over two dozen cruises with us. Your continued trust means the world to us, and we look forward to helping you plan many more amazing voyages!
Sincerely,
Toni G.
Vice President of Customer Commitment
They said they would call me back…
They said they would call me back today. I’m still waiting. They reserved me a rooom on the wrong deck on the Norwegian Joy on Feb 20th out of port Canaveral
January 27, 2026
Reply from iCruise.com
Dear Mr. Hollow,
Thank you for your feedback. I apologize for any inconvenience you have experienced with your reservation. I want to assure you that someone from my team will be reaching out to you today to address your concerns and assist you in resolving this matter. Your satisfaction is important to us, and we appreciate your patience.
Kind regards,
Toni G.
VP, Customer Commitment
Switched pricing from original quote…
I want to specifically recognize Gustava Vasquez at iCruise for his outstanding support. He was phenomenal — an excellent listener who took immediate action and genuinely validated my concerns. Gustava went well above and beyond to resolve the issue, and his professionalism completely changed my experience.
He is a true asset to iCruise, and because of his efforts, I’m now looking forward to the cruise we have booked in May. Thank you, Gustava, for restoring confidence and delivering real customer care.
January 22, 2026
Reply from iCruise.com
Dear Mr. Hatt,
Thank you so much for your incredibly kind words! Reading your review genuinely brightened my day (and Gustavo's). I'm thrilled to know that you had such a positive experience, and your feedback means a lot to us. It’s always a joy to connect with wonderful members like you. Please let us know if we can be of further assistance.
Kindest regards,
Toni G.
VP, Customer Commitment
Never again!
I made a 500.00 down payment on my cabin...ICRUISE Drafted the whole 2500.00 from my account!!! Within 45 minutes of noticing what they did. I called them and was told I would have to wait 21 days for them to correct THEIR mistake and refund my money!!
January 26, 2026
Reply from iCruise.com
Dear Ms. White,
Thank you for your feedback. We understand your concerns and sincerely apologize for any inconvenience this has caused. When booking online, our system provides the option to select either full payment or deposit only, with full payment set as the default. To reserve with a deposit, the deposit-only option must be chosen during the booking process. We apologize for any frustration and would be happy to reach out directly to see how we can further assist you.
We look forward to speaking with you.
Kindest regards,
Toni G.
VP, Customer Commitment
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