Ridiculous service and the worst supllier I have ever dealt with Low quality products Never recommend anyone to buy from this website as this supplier is a scammer. Its been more than a month... See more
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The product himself was great but the waiting time was way to long( make sure u give it 1 month before to have it to make a present to someone) and transport was not very good, the box was smashed... See more
Company replied
My product was faulty and burnt out and nearly caught fire on Christmas day after only having the product on for 45minutes. Despite numerous emails every day I haven't had a single apology and only go... See more
Company replied
Not what I ordered, which was a sculptured relief type figure, what I recieved was a slightly brighter photo.,in what should have been landscape , was portrait in a broken frame
Company details
Written by the company
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Contact info
Room 605,No.10, Jinzhou North Road, Cangshan District, Fuzhou, Fujian, China, 350007, Fuzhou, China
- icuteeofficial@gmail.com
- icutee.com
1.8
Poor
58 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Its fake
Its fake. Its a scam company. I paid them and they never sent my product.
May 15, 2026
Unprompted review
Not what I ordered
Not what I ordered, which was a sculptured relief type figure, what I recieved was a slightly brighter photo.,in what should have been landscape , was portrait in a broken frame
May 5, 2026
Unprompted review
The product quality is garbage
The product quality is garbage, avoid this company at all cost.
What they sell for "outdoor" numbers for homes is a thin plywood (1/4 inch) with a thin veneer and a cheap plastic cut out for the number and name. And... to attach it to your home - two pieces of double sided tape ... works great on stucco.
Tried for a refund - no go - "check our site, no refunds"
August 25, 2025
Unprompted review
Reply from Icutee
Dear customer,
We apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
STAY AWAY
STAY AWAY! THE PRODUCT THEY SHOW ONLY IS FROM A DIFFERENT SUPPLIER. THE DESIGN THEY MAKE IS GARBAGE. THE LIGHTING NUMBER I RECEIVED IT BARELY HAS ANY LIGHT AND ITS MADE OF CHEAP PLASTIC.
July 18, 2025
Unprompted review
Reply from Icutee
Dear Customer,
We sincerely apologize for the inconvenience. We accept consumer feedback. We have checked your product and it matches your order, customizing the text and lighting colors. If you have any questions, please contact our customer service email: icuteeofficial@gmail.com. We will handle the issue appropriately. Please continue to trust us.
Looking forward to hearing from you.
If I could give zero stars I would
If I could give zero stars I would. My order arrived damaged all scratched and scuffed. Wires broken and snapped and upon contacting the company they told me to keep it and use it and they would refund me 10% of what the item cost. Still fighting for a full refund. The item is unusable and so unsafe they wanted me to check the product works with broken and snapped wires and electrical hanging out of it. Basically asking me to potentially electrocute myself. They then tried to offer me to pick something else on their website, why would I want to risk ordering something else when the state my original order has come in is appalling. DO NOT ORDER from this website they take your money and have no care about customer service!! Truly disgusting and shouldn’t be a running company.
April 23, 2025
Unprompted review
Reply from Icutee
Dear customer,
We apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Horrible expierence …
Items came damaged they resent still damaged and refusing to issue my money back! Horrible customer service! Do not buy from this company!
I have been asking for money back and they just refuse!
January 12, 2025
Unprompted review
Reply from Icutee
Dear customer,
We apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Wouldn’t even put 1 star it’s zero…
Wouldn’t even put 1 star it’s zero stars for this company Iv ordered from loads of places in my time and never had trouble like I have with this company pleas I recommend everybody to stay away from this company I made a order on the 1st of February as a valentines gift and still haven’t received, this company are just money grabbers STAY AWAY!!£
February 18, 2025
Unprompted review
Reply from Icutee
Dear customer,
We apologize for the long shipping time, we trust you will receive your item soon.
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel :https://t.17track.net/en#nums=LZ167919932CN&fc=3013
If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
I placed an order middle of January…
I placed an order middle of January still haven’t received it for Valentine’s Day and I paid for express shipping that was 45.00 and said 2-5 days! Will not order from this place again didn’t reimburse me would not suggest it. It’s a scam.
February 13, 2025
Unprompted review
Reply from Icutee
Dear customer,
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel :https://t.17track.net/en#nums=YT2503621401026693&fc=190008
If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Absolutely love the finished product…
Absolutely love the finished product and can't wait to see my neighbours face when she receives it on xmas day thankyou so much
November 1, 2024
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
PLASTIC MIRROR
I ordered the heart shaped mirror with an engraved name for my daughter's birthday. You would think when you hear mirror, it's made of glass!!!!!! They sent me hard plastic with someone else's name on it!!!!!!!! You can't even see out the damn thing!!!!! It doesn't give you a description of the item your purchasing!!!!! I thought it would be a mirror made of glass!!!! I will not be recommending this place to NO ONE!!!!!! I WILL NOT BE PURCHASING ANY ITEM FROM THEM EVER!!!!!!
October 6, 2024
Unprompted review
Reply from Icutee
Dear customer,
We sincerely apologize for any discomfort caused to you. We understand that the product did not meet your expectations. Your product is made of acrylic mirror material, with a protective film that can be torn off before use. If you are not satisfied with the product you received, you can contact us and let us know. We sincerely apologize for any trouble caused to you. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
The product is inferior-
The product is inferior- definitely not worth the money. It’s not even nice enough to give to my granddaughters. I asked to be able to return my product and they refused.
Stay away from this company!!!!
October 10, 2024
Unprompted review
Reply from Icutee
Dear customer,
We apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
awful experience
Delivery ,awful ,over 5 weeks finally arrived today,my account details have somehow dissapeared ,ordered silver in colour gold has been sent ,stay well clear ,awful
October 15, 2024
Unprompted review
Reply from Icutee
Dear customer,
Sorry for the inconvenience if it is our product that is made in the wrong color, you can tell us, you can contact us and send the product pictures to our after-sales mailbox, we will further deal with it. We apologize for any troubles caused to you. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Order a product got something I don't…
Order a product got something I don't want and instead of replacing it for me they are giving me a coupon for my next order. Why would i order from there again if when I did order I got something different then what it shows on the photos
October 13, 2024
Unprompted review
Reply from Icutee
Dear customer, We understand that the product did not meet your expectations. There is no problem with the production of your light. It is a marquee style that automatically switches the light mode. If you are not satisfied with our product, we can give you some refund compensation. If it is acceptable, you can let us know, you can contact us and let us know. We apologize for any troubles caused to you. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Misrepresentation
The item came in way smaller than I expected. The same product in the picture was way larger and more of what I was looking for. The picture definitely was a misrepresentation of the product.
September 12, 2024
Unprompted review
Reply from Icutee
Dear customer,
I apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Sign was much smaller than expected
Sign was much smaller than expected, which was really disappointing. They should’ve advertised the length and the width of the sign not just the length so that you knew what size it was going be when it arrived. The package came at the size I was expecting but unwrapping it I discovered that it was a quarter of the size, I wrote to the company advising that I was unhappy with the size of the sign, but I never got a response.
October 1, 2024
Unprompted review
Reply from Icutee
Dear customer,
we apologize for the inconvenience. Regarding your product, we checked and found that you ordered a 14-inch style. Our size is 14 inches on the longest side. You can measure it. If there is a big error, you can contact our after-sales customer service email again: icuteeofficial@gmail.com
. We will handle it properly for you, please trust us again. Looking forward to your reply
good friendly seller
I received 2 products but one was faulty and after a few emails to locate the issue they sent me a replacement which is working. As long as you are not in a rush for your goods then i would recommend them as a seller.
September 25, 2024
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
this was an anniversary gift for my…
this was an anniversary gift for my wife and they misspelled her name but other then that it was cute oh also the picture it not attached to the mirror you have to figure out how to attach it yourself without messing up the picture also they are not replacing my order so the name was supposed to be Tasha and it's Thasha
September 19, 2024
Unprompted review
Reply from Icutee
Hello, we apologize for the inconvenience.
Regarding the text error you mentioned, we have checked your order. Your order input is 2-Name: Thasha. We made it according to the text of the order. If the customer asks us to modify the text before production, we will modify it for you. If not, we will make it according to the text on the order. If you have any questions about the product, you can contact our after-sales customer service email:icuteeofficial@gmail.com
Dont do it
We found the product to be cheap chinese material with an expensive price tag. Dont beleive their return policy as they will not honour it.
September 2, 2024
Unprompted review
Reply from Icutee
I apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Very happy with what I bought and it…
Very happy with what I bought and it come very quickly, thank you
August 1, 2024
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Cheap chinese rubbish with a high price…
Cheap chinese rubbish with a high price tag. They do not return products if though it says they will in there refund terms and conditions. Dont Use!
August 19, 2024
Unprompted review
Reply from Icutee
Sorry, after our inspection and confirmation, there is no problem with the product you received. Everything is normal production process and it is correct to produce according to the order. Our company reserves the right to.
If you still have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
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