Hello,I am writing to formally request the immediate cancellation of any active subscription tied to my account/card.I was charged €39.90 without my explicit consent. I only intended to pay for a one-... See more
Company replied
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Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscript... See more
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I can't believe how quick and easy it was to use the website. Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple ea... See more
Company replied
Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to... See more
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Company details
About Id Photo
Written by the company
About ID-Photo.pro
Create compliant ID photos online in seconds — simple, fast, and accessible from anywhere.
ID-Photo.pro allows you to generate official ID photos directly from your smartphone or computer. Our system automatically adjusts your image to meet passport, visa, and identification standards.
No need to visit a photo booth — everything is done online in just a few clicks.
How it works
- Upload or take your photo
- Automatic formatting to official standards
- Receive your ready-to-use photo quickly
Need help? Contact us first
If you have any question about your order, billing or subscription, our support team is here to help.
We recommend contacting us first, as most issues are resolved quickly.
Contact Our Support Team
Need assistance? Our team is available to help you with your photo, order or billing questions.
Fast response and dedicated assistance
Transparency & commitment
We are committed to providing a clear and transparent service. Your feedback helps us improve continuously.
Our goal is to deliver a reliable experience with fast and fair support whenever needed.
Contact info
United Kingdom
- 0374820430
- contact@id-photo.pro
- id-photo.pro
Breach of guidelines
Beware!!
Beware!!! There is a subscription charge of £39.90 per month when used that in my experience was not made clear enough. This needs to be cancelled within 48 hours to prevent the charge being levied. To be fair, after exchanging some emails, my charge was refunded. Only wish that I had read some reviews before using them.
May 1, 2026
Unprompted review
Reply from Id Photo
Hello Wayne,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
SCAM BEWARE- unauthorised charge
Bought photos for €6.90, then a 2nd charge of £39.90.
On contacting the company they responded with:
'Unfortunately, you have decided to leave us by canceling your Unlimited Premium service. From now on, you will no longer have access to our service.'
There was no invoice or email explaining this fee, I did not sign up for this.
April 7, 2026
Unprompted review
Reply from Id Photo
Hello JJ,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the message you received about cancellation, this is a standard confirmation indicating that access to the premium service has been stopped after cancellation. It does not replace billing details, which are managed according to the subscription status linked to the account used at purchase.
If you believe there has been an issue with your billing or that a charge was made in error, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
FRAUD -Recurring charges not clearly…
FRAUD -Recurring charges not clearly mentioned when you order a 2 euros photo, 39.90 euros charged monthly.
June 20, 2025
Unprompted review
Reply from Id Photo
Hello Anne Laure,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
It is not available for ants France
It is not available for ants France. All time it remembered me for monthly and get my money 39,99 euros I not understand.your attention
May 5, 2026
Unprompted review
Reply from Id Photo
Hello Emrah,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding compatibility with French services, our ID photos are generated according to general official standards, but acceptance for specific government platforms (such as ANTS or similar systems) can depend on additional validation rules set by those services.
If you believe there has been an issue with your subscription or billing, please contact our support team with your account email so we can review your case.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
This is Not a Trustworthy Site
I paid my money Did not get my e-photo!! Have emailed the company several times. Got a reply saying their system was having issues and they would revert as soon as possible Have heard nothing since. The Premis Number I got on the site, which I took a screenshot of, was a fake and not recognised by the DL site I purchased it for! Scam Scam!!
May 1, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read about your experience and understand your frustration.
If you did not receive your ePhoto or if the reference number is not being recognised, this can sometimes happen due to a temporary technical issue during generation or transmission. In such cases, the system may still store your order, but the output may not have been properly delivered.
We also regret the delay in response you mention. If our support team has already informed you of an ongoing system issue, your case may still be in the processing queue.
Please contact our support team again with your order details and the email used at purchase so we can locate your file, verify your reference number, and either resend the correct ePhoto or assist you with a resolution.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Scam
Scam. Signs you up to monthly subscription charges 39.40. Cancelled but still says I’ll be billed again in June!
May 4, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you have already cancelled your subscription but are still seeing a future billing date, this usually means the cancellation may still be processing or not applied to the correct account. Please contact our support team with your account email so we can verify your status and ensure no further charges are applied.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
It's a scam
It's a scam. I got debited 39.90€ per month without agreeing anything.
May 3, 2026
Unprompted review
Reply from Id Photo
Hello Victor,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Terrible company
Terrible company! I’ve paid over £45 for one screenshot of a selfie! It didn’t even download properly. This company absolutely rob you! Disgusting
April 23, 2026
Unprompted review
Reply from Id Photo
Hello Mrs Hannah,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the download issue, the file is normally available immediately after payment both on the confirmation page and via email. If the download did not work properly, it may be due to a browser or connection issue, and our support team can resend the file once your order is located.
If you would like us to review your case, please contact our support team with your account email and payment details so we can assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Total Scam
Total Scam. You "buy" on picture, and within the checkout in the terms is a well hidden hint, that you agree to an monthly subscription of 39,90€ , if not actively cancelled.
Be aware and use another service
May 3, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Leeches
Cheap rates to entice you with cheap passport photos options and then small print says you will be charged 40 per month unless you cancel subscription. I forgot to cancel and paid for 2 months after which I realised. Leeches! Stay away!
February 24, 2026
Unprompted review
Reply from Id Photo
Hello Mihir,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Paid for photo, not received
Took photo, paid for photo, try to download . I wonder if I’ll ever get the photo I paid for? Customer service unhelpful. Make sure you cancel within 48 hours or they’ll charge you for a monthly subscription, which is presumably how they make their money.
.
May 1, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read about your experience and understand your frustration.
After payment, your photo is normally made available immediately via download on the confirmation page and also sent to the email address used during the order. If you have not received it, it may be due to a technical issue or email filtering (spam/junk folder). In such cases, our support team can resend your file once your order is located.
Regarding your concern about billing, the service operates with a trial offer that may include automatic renewal into a monthly subscription if it is not cancelled within the trial period. These conditions are displayed during checkout and confirmed in the order confirmation email.
If you still cannot access your photo or need assistance, please contact our support team with your account email and payment details so we can help resolve the issue quickly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
SCAM company! Do not use!!
SCAM company!! And Fraud!! Beware! - As demonstrated by multiple previous posts this is a SCAM! They will send you poorly printed/not useful photos and then sign you up without notice to a subscription which you cannot cancel (clicked the button to cancel 4 times).
Thank you to my bank (Barclays) who highlighted it as fraud and have blocked the payment and sent me a new card. Hope the low lives that run the company are happy that the have left me and my 6 month old without a card and access to funds for the bank holiday weekend.
April 28, 2026
Unprompted review
Reply from Id Photo
Hello Emma,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding cancellation, subscriptions can normally be managed directly from the account area or by contacting our support team. If you experienced issues cancelling or believe there has been an error with your billing, please contact us with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
I was charged 39.90 for NO REASON this…
I was charged 39.90 for NO REASON this company are thieves and scammers
May 1, 2026
Unprompted review
Reply from Id Photo
Hello Amir,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Terrible instructions
Terrible instructions, tried to set up a subscription when I only wanted a passport photo, and the photo I did pay for was rejected at the passport office. Scam.
April 30, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the passport photo rejection, acceptance is always determined by the relevant passport authority, which may apply specific requirements beyond general ID photo standards. In some cases, even technically correct photos can be refused due to additional criteria.
If you believe there has been an issue with your order or billing, please contact our support team with your account email so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Doesnt say when u pay its a subscripton…
Doesnt say when u pay its a subscripton and also didnt recieve mt photo even after paying the 2pounds 70 aAVIOD THIS CONPQNY
April 30, 2026
Unprompted review
Reply from Id Photo
Hello Sharron,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the missing photo, the file is normally delivered immediately after purchase via download and email. If you have not received it, it may be due to email filtering (spam/junk folder) or a technical delivery issue. Our support team can resend your file once your order is located.
If you need assistance, please contact us with your account email and payment details so we can help resolve the issue.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
This is a scam
This is a scam, designed to sign you up to an expensive monthly subscription.
April 27, 2026
Unprompted review
Reply from Id Photo
Hello James,
We are sorry to read your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
An absolutely misleading and a con
An absolutely misleading and a con. The service seemed excellent. I paid 6.90 for a photo ID..Which I was told would be delivered in 72 hours. But 2 days after ordering the company try to take almost 40 from my account. Luckily this was picked up by my bank. Do not use this service. They are a bunch of crooks
April 26, 2026
Unprompted review
Reply from Id Photo
Hello James,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the delivery time, most photos are made available immediately or shortly after purchase, but in some cases there may be a delay depending on processing or email delivery issues. If you did not receive your file, our support team can resend it once your order is located.
If you believe there has been an issue with your billing or order, please contact our support team with your account email and payment details so we can review your case.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Misleading fraudulent subscription…
Misleading fraudulent subscription service looking to prey on people who don't read the fine print. £39.99 Subscription to buy one passport photo absolute joke. Luckily my bank stopped the transfer.
April 29, 2026
Unprompted review
Reply from Id Photo
Hello Matt,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
We understand that unexpected recurring charges can be frustrating. If you believe there has been an issue with your billing or cancellation attempt, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Read through very carefully the process…
Read through very carefully the process is designed to trick you.
April 28, 2026
Unprompted review
Reply from Id Photo
Hello Angela,
We are sorry to read your feedback and understand your concern.
Our checkout process includes a trial offer that provides access to the service for a small initial payment. The terms of this offer, including the duration of the trial and the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during the purchase process and also confirmed in the order confirmation email.
We appreciate your feedback and understand that the process may not have been clear enough in your experience. We take comments like yours seriously and continuously work on improving transparency.
If you would like us to review your case, please contact our support team with your account email and payment details.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Reply from Id Photo
Hello Claudio,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
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