After login, Session reminder showed it clearly: time-out was active on ticket #19209 but casino login still worked. Transaction log gave no clear timestamp at Fri 12:45.
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Mia on callback request: the promised update at Wed 9:18 never arrived. KYC status hid the cashout reason on ticket #66946 Checked again at Tue 8:19, same account status.
I have to say their referral programme is actually legit and works a treat. I invited a couple of mates a while back and now I'm getting these regular bonuses popping into my account every month. It's... See more
The games here load so fast it's brilliant, you click and you're straight into the action with no freezing or those annoying loading screens. Everything just jumps right in which makes spinning the sl... See more
Company details
Written by the company
Join the excitement at Mega Win this year and grab your 18000 GBP deposit bonus plus 680 free spins to dive into the best slots right away. ✅🎰🏆🚀
Join the excitement at Mega Win this year and grab your 18000 GBP deposit bonus plus 680 free spins to dive into the best slots right away. ✅🎰🏆🚀
Written by the company
Contact info
42 Oak Street, M1 1AA, Manchester, United Kingdom
- info@ideafactory.space
- ideafactory.space
3.9
Great
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Deposit cap on borrowed laptop
Deposit cap on borrowed laptop; play-time alert covered the stake button after 5 minutes. Casino page left the old status on screen with no explanation.
September 25, 2026
Unprompted review
Noticed this once Cashier Fri 16:23…
Noticed this once Cashier Fri 16:23 because the payout button froze on the account page and left a duplicate cashout row. Support reply stayed blank at Fri 14:11.
September 26, 2026
Unprompted review
I tried the platform while travelling
I tried the platform while travelling, and the agent ignored the actual question. The issue turned a simple session into needless frustration.
September 25, 2026
Unprompted review
During lunch
During lunch, The casino homepage is tidy, the account area is where the mess starts not the answer I needed
September 23, 2026
Unprompted review
hotel Wi-Fi was shaky
hotel Wi-Fi was shaky. Marta from support ticket answered my cashout question with password-reset steps
September 26, 2026
Unprompted review
at 1am I opened document check tue…
at 1am I opened document check tue 21:45; document status moved from approved back to pending with PayPal. Mobile page stayed blank while I sat refreshing.
😤
September 23, 2026
Unprompted review
Checked again
Checked again, Document check Tue 7:11: selfie upload completed after 5 minutes but the file was not saved. Lobby notice showed an older cashout line after 20 minutes.
September 23, 2026
Unprompted review
Friday evening
Friday evening: My selfie was accepted by email, then rejected inside the casino account..
September 24, 2026
Unprompted review
During lunch
During lunch, Withdrawal via Visa stayed pending since after dinner
September 23, 2026
Unprompted review
dinner was on the stove
dinner was on the stove. Withdrawal via Skrill stayed pending since at 1am
September 23, 2026
Unprompted review
This is the bit
This is the bit: Bonus page showed game contribution, active casino bonus showed a different rule no clear reason given
September 24, 2026
Unprompted review
adam on email
adam on email; queue position reset with debit card then opened the lobby again. Support reply left the wrong value inside the account on ticket #43256.
September 25, 2026
Unprompted review
Document listing switched after I…
Document listing switched after I submitted my ID photo.
September 23, 2026
Unprompted review
After login
After login, Session reminder showed it clearly: time-out was active on ticket #19209 but casino login still worked. Transaction log gave no clear timestamp at Fri 12:45.
September 26, 2026
Unprompted review
I checked twice
I checked twice: The casino kept logging me out right after opening withdrawal history what a mess
September 25, 2026
Unprompted review
identity check was smooth
identity check was smooth, withdrawal arrived.
September 26, 2026
Unprompted review
lunch break was over
lunch break was over. Sugar Rush showed in casino search, but the slot would not open after login not the answer I needed
September 26, 2026
Unprompted review
after the reload code
after the reload code: wagering jumped inside the account after I opened the bonus wallet screen. Bonus screen gave a vague next step while I sat refreshing
September 26, 2026
Unprompted review
From the cashier page
From the cashier page: Date filter says no transactions, cashier shows the payout no thanks
September 24, 2026
Unprompted review
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