I contacted Ideal on Thursday 4th June, told them the heating wasn't working and that my husband had just come out of hospital after an operation. They told us they would send an engineer as soon as p... See more
Company replied
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Our system boiler is 8 years into it's 10 year guarantee and whilst it didn't fail, it began to make a loud noise when igniting. I called the helpline and the staff member I dealt with was very frien... See more
The Ideal boiler I picked has been running smoothly for 4 years now. The boiler has been entirely reliable and, one grommet aside, required no spare parts. Despite the high popularity of this bo... See more
I was reminded the day before by txt of my boiler service appointment The engineer,matthew,phoned me in the morning advising what time to expect him,then i was txted to say he was on his way Brilli... See more
Company replied
Company details
About Ideal Heating
Written by the company
Providing central heating you can rely on for over 100 years, Ideal Heating has been bringing warmth and comfort to domestic and commercial markets since 1906.
Find Your Ideal Product
Find Your Ideal Installer
Contact info
National Avenue, HU5 4JN, Hull, United Kingdom
- 01482 498660
- idealheating.com
4.8
Excellent
73K reviews
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Routine annual service
Routine annual service. The engineer was thorough going above and beyond expectations, fixing a fault on the thermostat after we were anticipating the worst. Bravo Ideal. System working perfectly.
June 18, 2026
Reply from Ideal Heating
Good morning Paul,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
On time.clean work.explanation of work…
On time.clean work.explanation of work carried out
June 18, 2026
Reply from Ideal Heating
Good morning Alistair,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Engineer turned up on time and fixed my…
Engineer turned up on time and fixed my boiler! What more could you ask.
June 11, 2026
Reply from Ideal Heating
Good morning Amanda,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Sharon,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Steve the engineer was efficient and…
Steve the engineer was efficient and thorough carrying out the annual boiler service. A credit to Ideal in his attitude and his tidy approach.
June 18, 2026
Reply from Ideal Heating
Good morning Nigel,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Very good servi
June 18, 2026
Reply from Ideal Heating
Good morning Marsha,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Yearly boiler service
Easy to book service well informed when arriving also excellent engineer very professional and friendly
June 18, 2026
Reply from Ideal Heating
Good morning Donald,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Notified about arrival time
Notified about arrival time. Arrive as expected . Pleasant and professional engineer
June 18, 2026
Reply from Ideal Heating
Good morning Kim,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Top quality services from start to…
Top quality services from start to finish. Highly recommend.
June 18, 2026
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Yvonne,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Great professional engineers but
Great professional engineers, would have given 5 stars but the appointment booking system was Email, texts & calls when I asked for email only.
June 17, 2026
Reply from Ideal Heating
Good morning Col,
We appreciate your feedback regarding our engineers and the booking process. We're reviewing our communication methods to prevent this.
Kind Regards
Niamh
Ideal Heating
Great
Such a pleasure. On time, friendly and explained everything so we were ready to go
June 18, 2026
Reply from Ideal Heating
Good morning Mrs Mutton,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Very polite man
Very polite man . done through job on my boiler And found a problem with it.came a week later and put the part in working fine very pleased with him and ideal.
June 13, 2026
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
The man who came sorted out all the…
The man who came sorted out all the problems quickly and professionally. Boiler now working. When I contacted your, I was hoping an engineer would come round quicker as I had no water.
June 18, 2026
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reliable and Thorough
Good communication from the engineer who has visited previously. Friendly, reliable and a thorough service carried out.
June 18, 2026
Reply from Ideal Heating
Good morning Judith,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Mrs Wright,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Excellent service
June 17, 2026
Reply from Ideal Heating
Good morning Anthony,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Boiler Issue
The engineer, I believe his name was Ben, was incredibly helpful, professional, and efficient. He completed the job to a high standard and took the time to ensure everything was thoroughly tested before he left. I was very impressed with his attention to detail and excellent service.
June 18, 2026
Reply from Ideal Heating
Good morning Georgina,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Very satisfied with the overall service…
Very satisfied with the overall service from Ideal Heating from the contact centre help and advice to the engineers visit fault finding and repair. Overall professional and trustworthy.
June 18, 2026
Reply from Ideal Heating
Good morning Clare,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reliable and knowledgeable
Clean,simple and quick. My annual service is efficient with polite, helpful and knowledgeable engineers
June 18, 2026
Reply from Ideal Heating
Good morning Julia,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
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