EDIT: Got response from customer service, I will get a refund but they will take out a handling fee of 10 Euros from it. For an item that was never delivered! I know this is illegal both in Austral... See more
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Considering some. Time ago returned a case and never got refund. You couldn’t find it’s done I sent it to correct address which cost small fortune. Then I purchased another which couldn’t get on p... See more
Company replied
The product was beautiful just like the picture, though the lip over the face is very fine and almost in alignment which doesn’t offer much phone screen protection if dropped. Has me a little nervous,... See more
Company replied
I love my new iPhone 11 cover, my third phone case from Ideal of Sweden, they are always of very high quality and they look fabulous, I've even converted my sister! Products are always delivered promp... See more
Company replied
Company details
Information provided by various external sources
Shop trendy Phone Cases and Covers at iDeal of Sweden. Our products are designed and developed in Sweden and inspired by the latest fashion trends around the world. Always at iDeal ✓ Fast delivery 1-4 business days ✓ 30 days return & refund policy ✓ 1 ...
Contact info
Sweden
- idealofsweden.com.au
1.9
Poor
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's good quality I like it so far
It's good quality I like it so far. Take a bit longer in shipping than I expected. It's good if you catch it on sales because products are overpriced in my opinion.
June 17, 2021
Reply from IDEAL OF SWEDEN
Hello Huda,
Thank you for your review! We are sorry that the delivery took a few days longer than normal.
Furthermore, we are happy to hear that you are now enjoying your new products from us.
We wish you a nice day,
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hello Alicia,
We are so happy to hear that you feel satisfied with your products and the delivery time!
Have a nice day,
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hello Vicky,
Thank you for your lovely review! That is wonderful to hear.
Best regards,
IDEAL OF SWEDEN
Gorgeous printed cover
Gorgeous printed cover! Arrived super quickly and I'd definitely shop again!
June 14, 2021
Reply from IDEAL OF SWEDEN
Hello Kaysie,
Thank you so much for your lovely review! We are so happy to hear you are satisfied.
Wish you a nice day!
/IDEAL OF SWEDEN
Beautiful Products- better than advertised
I have bought matching wallet, phone case, QI charger and phone magnet. They are all very good quality and perfectly as advertised. I did have a little trouble getting the QI charger to work while the phone is in the matching cover- but the company was prompt to answer my emails and sort the problem out.
June 14, 2021
Reply from IDEAL OF SWEDEN
Hello Cate,
Thank you for your purchase and your kind review! We are very happy to hear you’re satisfied with the service you received.
Wishing you a great day!
/IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hello Sarah,
That is wonderful to hear! Thank you for your positive review regarding our products and delivery time.
Have a nice day,
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hello Renee,
Thank you very much for your sweet review! It truly makes us happy to hear that you are enjoying your new products from us.
Have a lovely day,
IDEAL OF SWEDEN
It would be 5 stars but maybe you need…
It would be 5 stars but maybe you need to be a bit more clear on what devices aren't compatible with the wireless chargers. Apart from that there was fast delivery and it was in good condition.
June 10, 2021
Reply from IDEAL OF SWEDEN
Hello Alicia,
Thank you for your review and feedback!
We wish you a nice day,
IDEAL OF SWEDEN
I changed the settings specifically to…Misleading online site
I changed the settings specifically to purchase a cover for iPhone 12 and ended up with a galaxy! That being bad enough, I’ve been told I need to return it to Sweden at my own expense and the offered 24 hour ‘chat’ line is never attended. Customer service is null and void so extremely disappointing. I would have agreed for an exchange but there is no one to talk to about this.
NOT ideal in my world.
June 10, 2021
Reply from IDEAL OF SWEDEN
Hello Marie,
We are truly sorry to hear about this.
Our live chat is open during day time, but please note that we are based in Sweden hence why it might be difficult for you to reach us through the chat.
If you need to get in contact with us, you can email us here: https://idealofsweden.zendesk.com/hc/en-us/requests/new
Best regards,
IDEAL OF SWEDEN
Only have positive feedback
Only have positive feedback - fair price for quality and speedy delivery
June 10, 2021
Reply from IDEAL OF SWEDEN
Hello Kay,
Thank you so much for taking the time and giving us this kind review, it makes us really happy.
Wish you a nice day!
/IDEAL OF SWEDENv
Reply from IDEAL OF SWEDEN
Hello Cindy,
Thank you for your positive review! We are so happy to hear that you love your new product from us.
Have a great day,
IDEAL OF SWEDEN
I wanted to love this case but the…
I wanted to love this case but the velvet just catches every bit of lint and the case cracked as I tried to remove it to clean in behind :(
June 10, 2021
Reply from IDEAL OF SWEDEN
Hello JM,
We are sincerely sorry to hear that your product broke! We will of course investigate this claim further and help you in the best way possible.
You are welcome to email a picture of the damage to reviews@idealofsweden.com, please also include your order number, and we will help you further.
Sincerest regards,
IDEAL OF SWEDEN
Helpful service with quick response and resolution
Past order took longer than anticipated and customer service resolved my issue whilst providing a coupon for future so great service with quality products
June 8, 2021
Reply from IDEAL OF SWEDEN
Hello Ati,
Thank you very much for your kind review. We are always happy to help!
Your satisfaction is of great importance to us 😄
Best regards,
IDEAL OF SWEDEN
I ordered a crossbody bag which was…
I ordered a crossbody bag which was smaller than I expected. The quality of the bag itself was great but just too small for me. Also I was disappointed to see the bag itself was packaged within a mesh bag then for shipping it was packaged in a plastic bag and then into a box. I'd love to see less packaging in the future, the plastic bag wasn't necessary and we should be doing everything we can to minimise packaging and waste.
June 7, 2021
Reply from IDEAL OF SWEDEN
Hello Lisa,
Thank you for your review and feedback!
If there is anything we can do for you, you are welcome to contact us here: reviews@idealofsweden.com
Best regards,
IDEAL OF SWEDEN
Love my phone cover
I am very impressed with this cover beautifully made and the delivery was quick
June 6, 2021
Reply from IDEAL OF SWEDEN
Hello Antoinette,
Thank you for your review! We are so happy to hear that you have had a good experience with us and that you are enjoying your products.
Wish you a lovely day,
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hello Leah,
Thank you for your positive review! I'm very happy to hear that you’re satisfied with your experience with us.
Wish you a great day!
/IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hello Kaye,
Thanks for the positive review! We are happy to hear you enjoy our products and that you feel satisfied with the quality.
Wishing you a nice day!
/IDEAL OF SWEDEN
Gorgeous phone case
Gorgeous phone case. Love it!
Beautiful quality. Arrived in a couple of days.
May 27, 2021
Reply from IDEAL OF SWEDEN
Hello Angela,
Thanks for the five star review! We are so happy to hear that you enjoy our products and that you like the design.
Wish you a great day!
/IDEAL OF SWEDEN
Beautiful and stylish and gorgeous
May 27, 2021
Reply from IDEAL OF SWEDEN
Hello Vickie,
Thank you so much for your lovely review! We are so happy to hear you are satisfied.
Wish you a nice day!
/IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hello Linda,
Thanks for the five star review! We are so happy to hear that you enjoy our products and that you like the design.
Wish you a great day!
/IDEAL OF SWEDEN
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