IDEAL OF SWEDEN Reviews 

450
•
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Design is great, BUT quality is nowhere close to the ‘Premium quality’ they promise. My cover was used less than 6 months and no wear and tear on the outside, but the shell just spontaneously bro... See more

Rated 5 out of 5 stars

Fancy iphone cases! I love that their cases are magnetic. It’s perfect with their magnetic grip and magnetic card holder. Very convenient! I lived overseas and shipping to our APO address was only wit... See more

Company replied

Rated 5 out of 5 stars

This is an amazing computer sleeve. My 15” HP laptop - with ten key side - fits perfectly. The cushion enables me to put this into a larger bag with no fear of scratching or dents. The beige is mo... See more

Company replied

Rated 4 out of 5 stars

The photo were deceiving in the wallet case showing the colored magnet cover case but it was black and in small print says that . The cover case doesn’t cover the whole phone I don’t think it protec... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Shop trendy phone cases & exclusive wallet cases at iDeal Of Sweden. Unique Swedish design inspired by the latest fashion trends. Quality, design, function.


Contact info

3.6

Average

TrustScore 3.5 out of 5

450 reviews

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No recent history of asking for reviews

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3.6

All reviews

(450)

0 reviews in the last 12 months

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Rated 2 out of 5 stars

I ordered the wrong size cell phone…

I ordered the wrong size cell phone case/wallet and am having difficulty with the return process. Please advise ASAP on how to proceed. I filled out a form saying that I’d have a response within 2-3 business days - still nothing.

I’m glad to continue doing business with your organization in the future if this issue can be resolved quickly.

Many thanks for your support, and happy new year.

Karen Casper
845-216-2604

December 30, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi there,

I am sorry to hear about this inconvenience!

If there is anything we can do for you, you are more than welcome to contact me or my team members from our Trustpilot Customer Service Team by sending us an email at reviews@idealofsweden.com

Best wishes,
IDEAL OF SWEDEN

Rated 1 out of 5 stars

Bad customer service

Charger I bought was advertised as compatible with iPhone 12, but it’s not. Terrible return policy - 14 days even at the holidays and with delayed shipping due to COVID. Got this as a gift for my mother and she can’t use it or return it.

December 30, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi,

I am sorry to hear that your charger is not charging properly! We will of course help you and investigate this.

Please record a video of the issue and send it to us at reviews@idealofsweden.com. Please also include your order number and we will be able to review this matter further.

Sincerest regards,
IDEAL OF SWEDEN

Rated 1 out of 5 stars

Never received my order

Never received my order. Customer service is disorganized and took weeks to get back to me.

December 30, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi,

We are sorry to hear that you have been kept waiting on your package for longer than expected.

If you have not received the order or the help you require, you are more than welcome to contact me or my team members from our Trustpilot Customer Service Team by sending us an email at reviews@idealofsweden.com

Best regards,
IDEAL OF SWEDEN

Rated 5 out of 5 stars

Buy Now!!

I bought two cases for my boyfriend's niece. The phone case she originally picked out from another place looked cheap. I wanted to surprise her with a better quality case but I had her pick two out. You really can't pick one!! She is so happy to have them and said the quality is so much better!

December 30, 2020
Rated 5 out of 5 stars

High quality products

High quality products, stylish, beautiful love everything ideal of Sweden that’s made , well done !! Hope to be one of your Ambassador here in United States one day !!!!

December 30, 2020
Rated 1 out of 5 stars

Products found on Aliexpress for 1 dollar

It’s a scam. They claim their products are designed and made in Sweden but it’s pure dropshipping. Their exact products can be found on Aliexpress for about 1 dollar. They also use shady discount methods on their website to make you believe 50% off is a good deal when in fact they use cookies to remove the discount once you’ve purchased (but other devices still have it). I have all the screenshots to prove it so no need to comment saying I must have made a mistake. How they’re still doing business is beyond me!

December 22, 2020
Unprompted review
Rated 5 out of 5 stars

Love my purchase

Love my purchase! Great quality and the shipping was fast! Will definitely buy more!

December 6, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi Sarah,

That is truly wonderful to hear! It means so much for us to hear that you have had a great experience and love your products from us. 💛

Have a wonderful day,
IDEAL OF SWEDEN

Rated 4 out of 5 stars

I had a good experience with my…

I had a good experience with my ordering and enjoyed my purchases. I do enjoy the products and the discounts you offered! Thanks

November 28, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi Diane,

Thank you for your positive review! Your satisfaction is of great importance to us 😄

Have a nice day,
IDEAL OF SWEDEN

Rated 5 out of 5 stars

Beautiful high quality

Beautiful high quality. Worth every Penny is you are looking for a luxury phone case.

November 28, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi Michelle,

Thanks for the positive review! We are happy to hear you enjoy our products and that you feel satisfied with the quality.

Wishing you a nice day!
/IDEAL OF SWEDEN

Rated 5 out of 5 stars

A beautiful surprise

My new iPhone case is well made and beautiful in its design. It arrived in a timely fashion and I’m enjoying it!

November 28, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi Carrie,

Thank you for your lovely review! We really appreciate you taking the time to write about the positive experience you had with us.

We wish you a lovely day!
/IDEAL OF SWEDEN

Rated 5 out of 5 stars

The quality is AMAZING

The quality is AMAZING. Blown away. So giftable and feels high end. Thank you

November 27, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi Marina,

Thank you so much for taking the time to write a nice review for us! It makes us happy to hear you feel satisfied with your shopping experience.

We wish you a great day!
/IDEAL OF SWEDEN

Rated 3 out of 5 stars

Looks better on the website, sadly.

The moment I saw the iPhone case I ordered I was mesmerized and I wanted it so badly, but it was out of stock. It took awhile but it was finally in stock and I was so excited, but I had already bought another case so it wasn't time to get the one from Ideal of Sweden. I decided to take the plunge and buy the case from Ideal a couple of weeks ago and when it was delivered I couldn't contain my excitement that it was finally here, the case I've been wanting since February. Then my excitement turned to sadness because it's not what I expected. I got the marble jade case and I thought the gold parts of the case were more glittery, or at least more shimmery. They weren't. They don't really stand out at all as they do on the website. The case on the website is breathtaking, as far as an iPhone case goes, but what I got was not. It's beautiful, just not as omg gorgeous as I had anticipated. Totally bummed.

November 20, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hello Kree,

I am sorry to hear that you feel dissatisfied!

If there is anything we can do for you, you are welcome to contact us here: reviews@idealofsweden.com

Best regards,
IDEAL OF SWEDEN

Rated 1 out of 5 stars

There’s no place transfer to Saudi…

There’s no place transfer to Saudi Arabia.

November 20, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hello Rayan,

I am sorry to hear this!

If there is anything we can do for you, you are welcome to contact us here: reviews@idealofsweden.com

Best regards,
IDEAL OF SWEDEN

Rated 2 out of 5 stars

BEWARE: Phone Cases do not allow wireless charging!!!!!

There was no mention of the fact that the phone cases do not allow for wireless charging. I have tried reaching out to the claims department and have not heard back. I also live chatted a customer service specialist who was of no help and was rude and not understanding of the issue. I will not purchase from this company again and do not recommend it to other! The company does not care about my situation and is not offering help or a refund!

November 16, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi Ev,

I am sorry to hear that you feel dissatisfied and that you have this issue! It was of course not my colleague's intention to come across as rude.

When using the QI-Charger together with our cases, please make sure to place your phone in the center of the charger, otherwise, it might stop charging shortly after. If you have a metal plate between your phone and the case, it can also affect the charging.

If this doesn’t help, please contact our Trustpilot support at reviews@idealofsweden.com and they will make sure to help you further. Do not forget to include your order number and a video (if you can get help from your friend with the phone and the case) that clearly illustrates the issue together with your email.

Best regards,
IDEAL OF SWEDEN

Rated 5 out of 5 stars

Stylish & Functional!

Beautiful products that immediately uplevels your accessory game while serving a function. They work beautifully well together - I have the phone case, magnetic card holder, and magnetic holder. It gave my iphone 8 plus a total makeover - these are accessories you will be proud to show off!

November 12, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi Sarah,

Thanks for your lovely review! We really appreciate you taking the time to write about the positive experience you had with us.

We wish you a lovely day!
/IDEAL OF SWEDEN

Rated 5 out of 5 stars

Great products!!!

November 12, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi Mariam,

Thank you for your review! It truly makes us happy to hear that you are enjoying your new products from us.

Have a wonderful day,
IDEAL OF SWEDEN

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