We required an emergency sewage clean over the course of 2 days. We contacted initial response and thankfully it was Kasha who looked after us. The whole to from Kasha, Steve and Dan did a fantastic j... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team were amazing! Steve and Dave did a fantastic job of clearing my relative’s house after he died and we discovered he’d been a serial hoarder. It took four days of hard work and they consulted... See more
Company replied
I’ve worked with Ideal over the past two weeks, from hazardous material surveys to removal, encapsulation, and deep cleaning. The level of work and advice provided before, during and after was brillia... See more
Company replied
Having found ourselves lost in a world of requiring unattended death and hoarder cleaning in rapid time, the whole team has been absolutely brilliant. Kash was very helpful, caring and informative. We... See more
Company replied
Company details
- Water Damage Restoration Service
- Cleaning Service
- Commercial Cleaning Service
- Fire Damage Restoration Service
- Render Cleaning Service
Written by the company
We give you peace of mind should you be affected by damage caused by fire, water, trauma or the environment. We do this by providing specialist cleaning and damage restoration services, delivered by experts, at the speed you need, which minimises disruption to your everyday. We work with both domestic and commercial customers throughout the UK and are available to respond 24/7. As experts in returning property to pre-incident condition we're fully licensed, insured & accredited to undertake specialist work too such as chemical and oil spills.
Written by the company
Contact info
Ideal House, Crismill Lane, ME14 3LY, Maidstone, United Kingdom
- 0800 088 4170
- feedback@idealresponse.co.uk
- idealresponse.co.uk
4.7
Excellent
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service. Many thanks to Renatas and Jay for their excellent work. They both worked incredibly hard at our property. They were both very nice and friendly. My sister and I are extremely grateful for their hard work and we are very pleased.
I would highly recommend this company.
Thank you Ideal Response.
June 2, 2025
Unprompted review
Reply from Ideal Response
Hi Nicole,
Thank you so much for the lovely review! We're really pleased to hear that Renatas and Jay took such good care of you and your sister. It’s great to know their hard work and friendly approach made a difference, it’s exactly what we aim for on every job.
We’ll make sure they see your kind words. And we truly appreciate the recommendation.
Thanks again for choosing Ideal Response. We're always here if you need us.
Thanks
Very professional from start to finish
Very professional from start to finish. The guys on site Mark C and Johnny were brilliant. Worked so hard to get our shop back to white after nasty greasy carbon smoke deposits after an oil fire next door to our shop. Kept us informed every step of the way. Would highly recommend their services. Lovely friendly guys who are a credit to the company. Di and Michaela
May 27, 2025
Unprompted review
Reply from Ideal Response
Hi Michaela and Di,
Thank you both so much for the lovely review! We’re really pleased to hear that Mark and Johnny took such good care of you. An oil fire is never easy to deal with, so it’s great to know the team helped get your shop back to looking the way it should.
We’ll make sure your kind words are passed on, they’ll be proud to hear they made such a positive impression. We really appreciate the recommendation and are always here if you need us again in the future.
Thanks
Incredible results
Incredible results! After a small electrical fire in one of our hotel rooms we were unable to let the room despite many attempts by us to clean and scrub. The smoke odour just lingered.
After Ideal Response attended today we were blown away with the results! The room is back in action thanks to these guys. A special mention to both Steve and Danny for their professionalism today and Kian for his swift responses to our emails and for keeping us fully informed of the process. The whole team inspired confidence, and gave us peace of mind that all was safe during the conducting of the odour removal. 10/10 service Thank you.
May 23, 2025
Unprompted review
Reply from Ideal Response
Hi Brian,
Thanks so much for the fantastic review! We’re really glad we could help get the room back in action. Smoke odour can be incredibly stubborn, so it’s great to hear the results made such a difference.
Steve, Danny, and Kian will be thrilled to get a special mention, they all take real pride in their work, so knowing you felt informed and reassured throughout means a lot to us.
We really appreciate the 10/10 and the kind words. If there’s ever anything else we can help with, don’t hesitate to reach out!
Thanks
Calming, Efficient and Effective - an Incredible Team
We couldn't have been happier with the service we received from Ideal Response. After an incredibly stressful incident on our site, their calm, efficient and effective response was exactly what we needed. Kash from the office was able to support us through every step of the process, providing quotes and information as soon as we needed it, even out of hours. As the job evolved and grew, she kept us informed. This experience was then matched by the exceptional on site team, Steve, Dan, Danny & Sean. From the moment they were on site, we knew we could trust them - at a very stressful time they were calm, and were quick to get on with the job. Both ourselves and our further client have been incredibly pleased with the work that was carried out, and would happily recommend Ideal Response, and in particular this team, in the future.
May 18, 2025
Unprompted review
Reply from Ideal Response
Hi Sean,
Thank you so much for taking the time to share your experience. We’re really glad we could be there for you during a stressful situation, and it’s great to hear that Kash and the on-site team of Steve, Dan, Danny, and Sean, were able to provide the support and reassurance you needed.
We know how important clear communication and a calm approach are in moments like that, so it means a lot to hear that came through.
We truly appreciate the recommendation and are pleased to know both you and your client were happy with the outcome. Please don't hesitate to contact us again if you're ever in need of our services.
Thanks
Reply from Ideal Response
Hi,
Thank you for taking the time to leave us a 5-star review, we really appreciate it. We'll make sure to pass on your kind words to Touffik.
Please don't hesitate to reach out to us again if you're ever in need of our services.
Thanks
Steve and Danny came to help clear out…
Steve and Danny came to help clear out my flat they were polite curtious and did a good job.
May 6, 2025
Unprompted review
Reply from Ideal Response
Hi Fiona,
We're glad to see that you're happy with the service you received from us and our team. We really appreciate you taking the time out of your day to leave us a review. Your kind words will be passed over to Steve and Danny, we're certain they will appreciate it.
If you're ever in need of our services again (hopefully you wont be), please don't hesitate to reach out to us.
Thanks
Kash and her team (Steve and Danny)…
Kash and her team (Steve and Danny) have been nothing short of amazing! So helpful & friendly - they made the process of my large insurance claim so much easier. Absolutely recommend this company!!! 10/10
May 2, 2025
Unprompted review
Reply from Ideal Response
Hi Hayley,
Thank you so much for your kind words! We’re absolutely thrilled to hear that Kash, Steve, and Danny made your insurance claim process easier. That’s exactly the kind of support we aim to provide. They’ll be over the moon to know they made such a positive impact!
We truly appreciate the 10/10 recommendation and are so glad we could be there when you needed us. If there’s ever anything else you need, you know where to find us.
Thanks
Job Well Done
Thanks to Sam, Kash and the team for co-ordinating the clearance and clean at our property,and for being flexible regarding organising the works which proved slightly challenging!
Job well done
April 14, 2025
Unprompted review
Reply from Ideal Response
Thank you for taking the time to leave us a review, it's greatly appreciated.
We're glad that Sam, Kash and the team were able to help you out in your time of need and get everything organised and completed despite the challenges.
Please don't hesitate to reach out to us again in the future if you're ever in need of our services.
Thanks
Ideal Response live up to their name
Ideal Response live up to their name, from Kash with great customer service down to Dan and Ben (good blokes both) who came to site and sorted us out.
April 19, 2025
Unprompted review
Reply from Ideal Response
A massive thank you for taking the time to leave us a great 5-star review. We're glad that we were able to deliver great customer service and get the job sorted out for you. We'll make sure to pass on the kind words to the team.
Give us a call if you're ever in need of our services again.
Thanks
Great experience with Ideal
Great experience with Ideal, from the initial meet with Ollie and Kayleigh, to the work carried out by Mark C and John. They were professional, helpful and clear about the plans and process every step of the way. Thank you!
March 3, 2025
Unprompted review
Reply from Ideal Response
Hi Teasha,
Firstly, thank you taking the time to leave us such a great review. We're really pleased to hear that your experience with us has been positive.
We'll make sure to pass on the kind words to everyone who helped throughout the process.
Thanks again for choosing us and please don't hesitate to contact us again if you're ever in need of our services.
Thanks
Customer Aftercare
Having had a builder’s clean we contacted Ideal Response as there were a few bits we were not happy with. Customer service was great they sent another cleaner that went above and beyond to make sure we were satisfied with the results so now very happy with the cleaning service provided
Thank you for the assistance from Tahlia and the cleaning carried out by Renatas
Highly Recommended
February 26, 2025
Unprompted review
Reply from Ideal Response
Hi Robert,
Thank you for taking the time to share your experience! We're so pleased to hear that the team was able to resolve things quickly and ensure you were happy with the final result. It's always our goal to provide a high standard of service and support, and we're glad we could make a positive difference. Thanks again for the recommendation!
Thank you
Flooded basement
We spoke with Kian on the phone really helpful and responsive . Mark and John attended following a flood in basement and they were fantastic . Really professional and kind and got the job done very quickly and efficiently. Would fully recommend to anyone
March 2, 2025
Unprompted review
Reply from Ideal Response
Hi Rachel,
We’re so glad to hear that Kian was helpful and responsive, and that Mark and John were able to get your basement sorted quickly after the flood. We know how stressful these situations can be, so it’s great to hear that they made the process smooth and hassle-free for you.
Really appreciate the recommendation. If you ever need us again (hopefully not for another flood!), we’re always here to help.
Thanks
Full clean of a property
The whole experience has been dealt with both very professionally and sensitively by the whole team. I cannot thank Mark, John and Kian enough.
They truly went above and beyond.
February 21, 2025
Unprompted review
Reply from Ideal Response
Hi Michelle,
Thank you so much for your kind words! We’re really happy to hear that Mark, John, and Kian provided such a professional and sensitive service. Going above and beyond is what we aim for, and it means a lot to know they made a difference for you.
We truly appreciate your feedback, and if you ever need us again, we’ll be here to help!
Ideal Response review
I can’t recommend this company highly enough!
Kash has been superb! Communication is excellent, she responds very quickly and the job was arranged for the next day! She is calm, empathetic and efficient. She made the whole process so easy and stress free.
Mark and John were absolutely fantastic! They are multi-skilled and were able to do the stripping out, asbestos removal and drying!
Others companies I had quotes from were not able to do all 3 jobs this and had a 2 week before they were able to come out.
Mark was extremely knowledgable and explained exactly what he was doing. He listened to our needs and made sure everything he did was suitable and convenient for us to live with after. They both worked very hard and got the job finished very quickly within a day! Other companies were proposing 3 days work.
They were both polite, warm and friendly and I wouldn’t hesitate to have them back to do further works.
Thank you Ideal Response. I really have been very impressed!
February 24, 2025
Unprompted review
Reply from Ideal Response
Hi Hannah,
Thank you so much for sharing your experience. We’re absolutely delighted to hear that Kash, Mark, and John made the process so smooth and stress-free for you. Kash is fantastic at keeping everything running efficiently, and it’s great to know she was able to arrange everything so quickly for you!
Mark and John will be so pleased to hear your kind words. They take great pride in their work, and it’s wonderful to know their expertise and professionalism made such a difference. We’re also glad we could provide a complete solution and get everything done in just one day!
Your recommendation means the world to us, and we’d be more than happy to help with any future needs.
Thanks again for choosing Ideal Response!
Ideal gave great service
Ideal gave great service. They were able to do the job quickly and were very efficient. Kasha was very responsive and helpful. Mark and John, did the job efficiently and tidily and gave great advice. Would reccomend.
February 17, 2025
Unprompted review
Reply from Ideal Response
Hi Teresa,
Thank you so much for your kind words! We’re really glad to hear that Kasha, Mark, and John were able to help you out quickly and efficiently. They’ll be thrilled to know their hard work and advice made a difference!
If you ever need us again, don’t hesitate to reach out, we’re always happy to help. And thanks again for the review, it means a lot!
Thanks Teresa
Needed urgent help after water…
Needed urgent help after water overflowed from my bathroom sink, flooding the bathroom and hallway. Spoke with Kash on the phone who was incredibly helpful, answered all my questions and arranged help to be with me in only about 2 hours. Mark and Jonny arrived and began work immediately. They were polite, friendly, efficient and carried out work to a high standard. They were really great at communicating and keeping me informed of what they were doing and next steps. Thankfully all is under control now and all for a competitive price. Would definitely recommend
February 13, 2025
Unprompted review
Reply from Ideal Response
Hi Chris,
First of all, thank you for taking the time out of your day to leave us such a great review acknowledging the great work by Kash, Mark and Jonny. They will be very happy to see your review when we send it over to them.
Flooding and water damage can be really stressful to deal with so it's great to see that our team were able to put you at ease and get the problem solved quickly.
We pride ourselves on delivering great customer service and great results so it really is encouraging to see that we succeeded in delivering on that for you. If you're ever in need of our services in the future (hopefully you wont be) please don't hesitate to give us a call, we will be more than happy to help.
Thanks Chris
Hydraulic fluid spill sorted same afternoon!…
We had a leak of hydraulic fluid from a courier vehicle that was parked in a busy, public location. Lola was quick to respond, guided us through the process efficiently and had a quote over right away. We were able to have the spill contained within the same afternoon thanks to the quick deployment of the driver & technician. Thank you for a great service!
February 6, 2025
Unprompted review
Reply from Ideal Response
Hi Stephen,
Thank you for taking the time to leave us such a great 5-star review. We're very happy to see that the hydraulic oil spill clean-up service we provided you, from start to finish was a great experience for you.
Lola and our technicians will be happy to see your review and the appreciation you have shown. Please don't hesitate to give us a call if you ever need our services again.
Thanks
Nearly had to close the school!
Had to deal with a big water leak cleanup discovered at 9pm in the school I work in. Rang a few places on Google and Kash was the only one to respond among all the "24/7" services. She was very helpful, organised the paperwork very quickly and got the technician out asap.
When Dan arrived he was super helpful also and very cheerful given it was already 11pm. He worked hard till 1am and in the morning school opened as usual like nothing had happened. Can't thank them both enough for averting a disaster! Definitely top of the list for our next emergency!
February 5, 2025
Unprompted review
Reply from Ideal Response
That sounds like an incredibly stressful situation, especially in a school where keeping things running smoothly is so important! We’re so glad Kash and Dan were able to step in quickly, handle everything efficiently, and help avoid any disruption for staff and students. It’s great to hear that their hard work and positive attitude made a difference—even in the middle of the night!
Thank you for your kind words and for trusting Ideal Response. We’re always here if your school ever needs us again (though we hope it won’t be for another emergency!).
Thanks
Excellent team sent out by Ideal Response
Mark and Johnnie were the team sent out by Ideal response. They worked very hard and were excellent, cleaning as much as they could, discussing further options with us and even helping us clean the exterior access area. I would thoroughly recommend the team they sent out. It is a shame, however, that Ideal Response insist on full payment before they even come to assess the problem as it led to an initial reluctance to complete the job as was understood under the terms of the pre-payment.
January 27, 2025
Unprompted review
Reply from Ideal Response
Hi Diana,
Thank you so much for your kind words about Mark and Johnnie! We’re thrilled to hear that they went above and beyond to provide excellent service and that you’d recommend them.
We also appreciate your honest feedback regarding our pre-payment policy. We understand that it can feel like a big commitment upfront, we'll take your feedback onboard
Thanks again for choosing Ideal Response.
We had a brilliant experience with Ideal Response
We had a brilliant experience with Ideal Response. A surveyor came out following a flood to take water readings and recommend a plan. Istvan and Dan then came out and put all the machines in place-explaining how they all worked and making sure they were placed to cause as little disruption as possible. A two week programme had been recommended and after a week, progress was checked, machines moved and adjusted so that at the end of the two weeks we could be signed off with normal water levels and the machines removed. Everyone who came out was lovely and made sure we understood exactly what was being done and why. We couldn’t recommend them more.
January 3, 2025
Unprompted review
Reply from Ideal Response
Hi Laura,
It's great to see that you had a great experience using our services and we're very grateful that you have taken the time to leave us such a glowing review.
A flooding incident can be a complex process to resolve and one that takes careful planning and expertise to do correctly. Our focus is always on delivering the best service and the best customer experience so it's great to see that our team were able to provide that to you.
We will make sure to pass on your review and kind words to the team. Please don't hesitate to give us a call if you're ever in need of our service again.
Thanks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.