We required an emergency sewage clean over the course of 2 days. We contacted initial response and thankfully it was Kasha who looked after us. The whole to from Kasha, Steve and Dan did a fantastic j... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team were amazing! Steve and Dave did a fantastic job of clearing my relative’s house after he died and we discovered he’d been a serial hoarder. It took four days of hard work and they consulted... See more
Company replied
I’ve worked with Ideal over the past two weeks, from hazardous material surveys to removal, encapsulation, and deep cleaning. The level of work and advice provided before, during and after was brillia... See more
Company replied
Having found ourselves lost in a world of requiring unattended death and hoarder cleaning in rapid time, the whole team has been absolutely brilliant. Kash was very helpful, caring and informative. We... See more
Company replied
Company details
- Water Damage Restoration Service
- Cleaning Service
- Commercial Cleaning Service
- Fire Damage Restoration Service
- Render Cleaning Service
Written by the company
We give you peace of mind should you be affected by damage caused by fire, water, trauma or the environment. We do this by providing specialist cleaning and damage restoration services, delivered by experts, at the speed you need, which minimises disruption to your everyday. We work with both domestic and commercial customers throughout the UK and are available to respond 24/7. As experts in returning property to pre-incident condition we're fully licensed, insured & accredited to undertake specialist work too such as chemical and oil spills.
Written by the company
Contact info
Ideal House, Crismill Lane, ME14 3LY, Maidstone, United Kingdom
- 0800 088 4170
- feedback@idealresponse.co.uk
- idealresponse.co.uk
4.7
Excellent
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Job well done
Joel and Benny done a very good job clearing my mercury spill
April 15, 2024
Unprompted review
Reply from Ideal Response
Thank you for your feedback on Trustpilot regarding Joel and Benny's handling of the mercury spill at your property. We're glad to hear that they did a very good job in managing what can be a dangerous situation. Safety and thoroughness are critical in such instances, and it's reassuring to know that our team met your expectations with their professionalism and expertise. Your satisfaction with their work encourages us to continue providing high-quality service. Thank you for trusting us with this important task!
Very Good Job!!!
Istvan.H/Damian were brilliant and very helpful. I was very happy with the job and they were very friendly.
April 13, 2024
Unprompted review
Reply from Ideal Response
Thank you for sharing your positive experience with Istvan and Damian on Trustpilot! We're glad to hear that their service was brilliant and helpful, and that you were very happy with the job they completed. It's always encouraging to know that our team members are not only proficient in their work but also friendly and approachable. Your satisfaction is our top priority, and we appreciate you taking the time to acknowledge their efforts. Thank you for choosing our services, and we look forward to serving you again in the future!
an asset to your company were these two gentlemen
Both men introduced them selves and wore there office lanyards to show they were from your company. they explained what they were doing and both were very polite, so when our tank is fitted please send them back down, they were so friendly , kind and courteous, a great asset to your company! there names were M
April 11, 2024
Unprompted review
Reply from Ideal Response
Thank you for your glowing review on Trustpilot! We're delighted to hear that our team members made such a positive impression by introducing themselves, wearing their lanyards, and clearly explaining their work. Their politeness and friendliness are qualities we value highly, and it’s wonderful to know they met your expectations so well. We appreciate your request to have the same team assist with your upcoming tank installation, and we'll do our best to accommodate that. Your recognition of their efforts as a great asset to our company is much appreciated and motivates us to continue providing excellent service. Thank you for your feedback and for choosing our company!
Petru and Henry came to remove plaster…
Petru and Henry came to remove plaster from our walls following a flood. Very polite, professional, respectful and clean. Would highly recommend.
Baret SW1V 4AA
April 9, 2024
Unprompted review
Reply from Ideal Response
Thank you for taking the time to leave a review for Ideal Response on Trustpilot. It's great to hear that Petru and Henry provided polite, professional, and respectful service while handling the plaster removal at your property after a flood. We always strive to leave our work areas clean and to conduct ourselves with the utmost professionalism, so your comments are much appreciated. Your high recommendation is a wonderful endorsement, and we are grateful for your support.
Damian and Istvan came to my place…
Damian and Istvan came to my place today. Absolutely amazing service and really happy with what they did. Would definitely recommend for future!
April 7, 2024
Unprompted review
Reply from Ideal Response
Thank you for sharing your positive experience with Damian and Istvan on Trustpilot! We're thrilled to hear that you received amazing service and are satisfied with the work they performed. At Ideal Response, we aim to provide exceptional service that meets the needs of our clients, and it sounds like Damian and Istvan did just that. Your willingness to recommend us for future services is greatly appreciated, and we look forward to the opportunity to assist you or your friends in the future. Thank you for choosing us!
Major water damage from burst mains pipe
We had a major problem when a mains water pipe connection in the loft of an unoccupied house we were selling came apart and caused a huge amount of water damage. Ideal Response were immediately contacted and took swift action. They sent in a team to clear all contents and strip out damaged ceilings, floors and woodwork prior to bringing in the driers and dehumidifiers. The whole process took 8 weeks until the all clear was given to commence restoration work. Our contact at Ideal Response was Kian Baker who we couldn’t praise enough for the way he liaised with the team and kept us informed of progress. The whole process was dealt with expertly and efficiently, and our concerns and questions were always handled by Kian sympathetically and with expert knowledge. We would highly recommend Ideal Response to anyone with a similar problem.
January 29, 2024
Unprompted review
Reply from Ideal Response
Thank you for your detailed review and high recommendation of Ideal Response on Trustpilot. We understand the stress and disruption caused by such extensive water damage, and we're glad to hear that our prompt action and thorough process, led by Kian Baker, provided relief during this challenging time. Kian's commitment to keeping you informed and addressing your concerns exemplifies our dedication to customer care and professional service. We're pleased that our team could efficiently manage the restoration of your property, and we appreciate your trust in us to handle such a critical situation. Your endorsement means a lot to us and reassures others who might find themselves in similar circumstances.
Black mould Sorted
Today we had the company come to sort out the black mould in one of our bedrooms.The lovely Young man who came to do the job was brilliant. His name was Joel. I was impressed with him as he was very efficient and cleared up after he was finished, so no mess.
10/10 to Joel.
March 28, 2024
Unprompted review
Reply from Ideal Response
Thank you for taking the time to share your experience with us on Trustpilot! We are delighted to hear that Joel handled your black mould issue with such efficiency and care, ensuring that everything was clean and tidy afterward. We strive to provide top-notch service, and Joel exemplifies the high standards we set for our team. Your feedback and the perfect rating you gave Joel are greatly appreciated, and they inspire us to continue delivering excellent service to all our customers.
Mould removal
We had a mould problem in our confidential container and Ideal response were quick to quote and book us in to treat the problem. Joel and Henry were so helpful, friendly and informative and worked hard to remove the mould and leave everything clean and tidy. We would recommend using this company.
March 26, 2024
Unprompted review
Reply from Ideal Response
Thank you for your positive review and recommendation on Trustpilot! We're thrilled to hear that our team, particularly Joel and Henry, provided you with efficient and friendly service to address the mould issue in your confidential container. At Ideal Response, we pride ourselves on our promptness and thoroughness, and it's always rewarding to know that we've met our customers' expectations. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.
Absolutely Excellent
The first person we contacted about a split in our oil tank said he wouldn't touch it - too difficult and would cost over 100K to fix. In a total panic I googled and found Ideal. What a lucky choice - Andy was with us within a few hours assessed the situation and even though it was freezing, pouring and incredibly windy he had a team out very quickly to stop the leak and get a temporary tank up. They then dealt with the clean up - it was a long job, but having Mihaly, Dameon and Sam around was really a pleasure. They went way above and beyond - the whole area looks much, much better than before with the minimum of fuss. Nothing was seen as a problem - these are all really experienced and highly skilled guys who made a nightmare so much less stressful than it could have been. They worked so hard in pretty horrible conditions with such a positive attitude. So thanks to Andy and all the team at Ideal - I do not hesitate to recommend this company.
October 28, 2023
Unprompted review
Reply from Ideal Response
Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear about your positive experience with Andy and our dedicated team during what must have been a stressful situation with your oil tank. At Ideal, we pride ourselves on tackling even the most challenging issues head-on and delivering solutions that not only resolve the immediate problem but also leave your property in a better state than we found it.
Hearing how Andy, Mihaly, Dameon, and Sam went above and beyond to not only fix the leak under tough weather conditions but also to ensure a thorough clean-up and minimal disruption, truly warms our hearts. Our team is passionate about what they do and hearing your acknowledgment of their hard work and positive attitude is incredibly gratifying.
We understand how daunting it can be to face unexpected home repairs, and it's our mission to make such experiences as smooth and stress-free as possible. Your recommendation means the world to us, and we're here for you should you need any more assistance in the future.
Thank you once again for choosing Ideal and for your kind words. We look forward to serving you again.
The Ideal Response Team
Tel: 0808 302 3121
Joel and Benl visited my home to clean…
Joel and Benl visited my home to clean and treat my mold and damp they did an amazing job very polite and explain everything so well and left my rooms exactly as they found them very happy with there service 🙂
March 13, 2024
Unprompted review
Reply from Ideal Response
We're incredibly grateful that you took the time to leave us this feedback. Hearing about your positive experience with Joel and Ben at your home is truly heartening. Our team is committed to providing not just effective solutions for mold and damp issues, but also delivering a service characterized by politeness, clarity, and respect for your home.
It's fantastic to know that Joel and Ben were able to explain the process thoroughly and ensure that everything was left exactly as they found it. We understand the importance of feeling comfortable and informed throughout such services, and it's our goal to exceed expectations in both the work we do and the manner in which we do it.
Your satisfaction and happiness with the service provided are our top priorities, and it’s reviews like yours that remind us why we do what we do. Thank you for choosing us to take care of your mold and damp issues. Should you ever need our services again, please know that we are here to help.
The Ideal Response Team
Tel: 0808 302 3121
Andrea and Irina
Andrea, Irina, and Frankie- Provided professional service, good attitude, and courteous in communication
March 7, 2024
Unprompted review
Reply from Ideal Response
Thank you for sharing your positive experience with Andrea, Irina, and Frankie. We're delighted to hear that their professionalism, attitude, and courteous communication made a significant impact on your service experience.
At our company, we strive to ensure every team member embodies our core values of professionalism, respect, and effective communication, so it's especially rewarding to hear such feedback. Andrea, Irina, and Frankie are truly appreciated for their dedication to not only meeting but exceeding our clients' expectations.
Your satisfaction is our top priority, and we're glad to have provided you with the level of service you deserve. Thank you again for taking the time to recognize the efforts of our team. Should you need any further assistance, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
Mihaly & Damian helped us with…
Mihaly & Damian helped us with furniture removal and odour removal for a room that was impacted by cigarette smoke from a previous tenant. They were incredibly kind, courteous, and a thorough. Extremely pleased with their services and would hire them back in a heartbeat! Thank you Mihaly and Damian!
February 29, 2024
Unprompted review
Reply from Ideal Response
We're overjoyed to receive your kind words and hear about your excellent experience with Mihaly and Damian. It's great to know that their assistance with furniture removal and odor removal from the impacts of cigarette smoke not only met but exceeded your expectations.
Kindness, courtesy, and thoroughness are qualities we highly value and strive for in all our services, so it's incredibly rewarding to hear that Mihaly and Damian embodied these throughout their work. We believe that the foundation of a great service experience is not just about solving the problem but also about the positive interaction and dedication of our team members.
Your satisfaction and willingness to hire us back "in a heartbeat" are the highest compliments we could hope for. Mihaly, Damian, and the rest of our team are here for you whenever you need our services again.
Thank you once more for choosing us and for your enthusiastic recommendation. We look forward to serving you again in the future.
The Ideal Response Team
Tel: 0808 302 3121
Ideal Response responded ideally
Ideal Response were brilliant. I have never used them before and from the offset their staff (Kian Baker in particular in sales) couldn't have been more helpful. Joel and Henry came to site promptly to clear the oil spill. They communicated well, were really accommodating of the visitors we had on our site throughout the time they are clearing up. They were friendly and worked hard to get the job done to a really high standard. I write this while the surface is still wet, but it looks like they had totally removed the oil as best that they possibly could which is all we would ask for.
February 28, 2024
Unprompted review
Reply from Ideal Response
Thank you for sharing your positive experience with Ideal Response. We're delighted to hear that our team, particularly Kian Baker in sales, provided helpful assistance from the beginning. Joel and Henry's prompt arrival and excellent communication throughout the oil spill cleanup process, along with their friendly demeanor and hard work, are greatly appreciated. We strive for high standards, and it's rewarding to hear that the oil appears to have been completely removed to your satisfaction.
If you need further assistance in the future, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 3023121
Absolutely Amazing Job
Ideal Response were absolutely amazing! We needed to have a hoarder clean in my brother’s house after he passed away and Ideal Response was the first company that I contacted. Mantas and Josh came in for four days and literally performed a miracle. They were so friendly and helpful and made a very difficult job much more bearable. They worked so hard and went above and beyond to return my brother’s house to a home once more. If I could give them 10 stars, I would.
I would also like to say a big thank you to Kian as well for organising the clean up and for all his help. I’m so glad that I chose Ideal Response for the job. They really are a first class company.
Thanks guys👍
February 19, 2024
Unprompted review
Reply from Ideal Response
Thank you for sharing your experience with us. We're deeply sorry for your loss and glad we could assist during this challenging time. Mantas, Josh, and Kian worked tirelessly to provide exceptional service, turning a difficult situation into a bearable one. We truly appreciate your kind words and are grateful for the opportunity to help return your brother's house to a home.
Please don't hesitate to reach out if you need any further assistance.
The Ideal Response Team
Tel: 0808 302 3121
Thanks to Frankie, Elena & Irena
Just wanted to say thanks to Frankie, Elena and Irena who carried out the excellent work of clearing / cleaning a bedroom and bathroom and were most helpful in determining what should be removed especially in the bathroom which turned out worse than I expected.
February 12, 2024
Unprompted review
Reply from Ideal Response
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Frankie, Elena, and Irena were able to assist you effectively, especially in tackling the challenging task of clearing and cleaning your bedroom and bathroom. Our team always strives to go above and beyond in helping determine the best course of action for each unique situation, and it's rewarding to know that their efforts made a significant difference.
We understand that surprises, especially like the one you encountered in your bathroom, can be daunting. We're glad we could ease that burden for you. Your feedback is incredibly valuable to us, and we'll make sure to pass your kind words on to Frankie, Elena, and Irena—they will be delighted to know they were able to help.
If there's anything more we can do for you or any further assistance you require, please don't hesitate to reach out. 0808 302 3121
Ideal response are a fantastic company…
Ideal response are a fantastic company and their team are so kind and helpful - would highly recommend!
Frankie was so helpful putting the quote and scope together and Patrick was amazing carrying out the work - considerate, compassionate and brilliant.
Adam must be one of the most knowledgeable people in the uk about leaks and mould.
We had a truly horrendous experience with other terrible contractors, so getting ideal involved helped me so much.
There are some very poor contractors in this space so it’s vital to go with a company and team that understands the risks to health of a serious leak.
Thank you ideal!
February 9, 2024
Unprompted review
Reply from Ideal Response
We can't thank you enough for sharing such a wonderful review of our company and team. It's incredibly heartening to hear that you had a fantastic experience with us, from Frankie's thorough preparation of your quote and scope, to Patrick's considerate and brilliant execution of the work, and Adam's expert knowledge on leaks and mould.
Your recognition means the world to us, especially knowing that you faced challenges before turning to Ideal. We're deeply committed to providing not just excellent service but also the kindness, compassion, and understanding our clients deserve in stressful situations. It’s our mission to stand out in this industry, particularly because of the significant health risks associated with serious leaks, and we’re glad we could be there for you when you needed it most.
If you ever find yourself in need of our services again or have any questions, please remember we're just a call away. We’re here to help and ensure that you feel supported every step of the way.
Once again, thank you from all of us at Ideal. Your trust and recommendation are the highest compliments we could receive. If there is anything else we can help with please don't hesitate to get in touch 0808 302 3121
Bob and Henry were brilliant really…
Bob and Henry were brilliant really friendly and efficient was i was really worried about the damage in my flat but they both sorted it and left it in a great condition and made sure I was happy, really clean aswell no rubbish was left great service from both of them Cheers Guys
February 10, 2024
Unprompted review
Reply from Ideal Response
Thank you for your kind words! We're thrilled to hear Bob and Henry provided excellent service, efficiently addressing the damage in your flat and ensuring everything was left clean and to your satisfaction. It's our priority to leave no trace behind except for the peace of mind of our clients. Your shoutout is greatly appreciated by both the team and us.
If there is anything else we can help with please don't hesitate to get in touch 0808 302 3121
Mihaly and Istavan were amazing
Mihaly and Istavan were amazing. They worked so thoroughly to clean up a large spill of hydraulic fluid. Very happy with the end result and how professional and helpful they were. Thank you.
January 29, 2024
Unprompted review
Reply from Ideal Response
Thank you for sharing your positive experience! We're delighted to hear that Mihaly and Istavan did an amazing job cleaning up the hydraulic fluid spill and that their professionalism and helpfulness met your expectations. Your satisfaction with the end result is our top priority, and we'll be sure to pass your thanks on to the team.
If there is anything else we can help with please don't hesitate to get in touch 0808 302 3121
Guys did a great job clearing an oil…
Guys did a great job clearing an oil spill. They worked hard all day and did a fantastic job. Mihaly and Damian were also really polite and friendly which makes a difference. Thanks guys :)
February 8, 2024
Unprompted review
Reply from Ideal Response
We're thrilled to hear the team did a great job clearing the oil spill, working diligently throughout the day to achieve fantastic results. It's wonderful to know Mihaly and Damian's polite and friendly demeanor added to your positive experience. Thank you for your kind words and for taking the time to acknowledge their hard work. If there is anything else we can help with, please don't hesitate to get in touch at 0808 302 3121.
Mihaly and Damian
Mihaly and Damian were a brilliant team. Friendly polite and worked very hard all day. Thank you for a very thorough job, top marks!
February 1, 2024
Unprompted review
Reply from Ideal Response
Thank you so much for taking the time to share your positive experience with Mihaly and Damian. We're thrilled to hear they provided friendly, polite service and worked diligently to ensure a thorough job. Achieving top marks in your eyes means a lot to us! Your feedback is invaluable, and we'll be sure to pass along your kind words to them. We look forward to serving you again in the future. Thank you for choosing our services! Please don't hesitate to get in tough again 0808 302 3121
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