idealuniform.com Reviews 226

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Placed an order online for my son's uniform .. it took over 3 weeks to process then another 2 weeks to receive after being shipped .. when I called to inquire about my order - customer service represe... See more

Rated 5 out of 5 stars

This is my third purchase of face masks from Ideal Uniforms. My daughters and I have small faces so having the adjustable ear loops (found on the printed design masks) are great. We also love the soft... See more

Rated 5 out of 5 stars

I received all my child's school uniform on time even though there was an alert at checkout that some of my items might have delayed shipment for 3-4 weeks. They arrived clean and brand new in less th... See more

Company replied

Rated 2 out of 5 stars

So this review is rated poorly due to slow processing and shipping. I reached out in regards to my order no response. Clothes are basic school logo uniforms. 4 stars on that I suppose but this isn't... See more

Company details

  1. Clothing Store

Information provided by various external sources

Ideal Uniforms offers a huge range of school and medical uniforms for sale, including uniforms for both boys and girls, and all ages and grade levels. You’ll quickly find even difficult sizes, including boys husky sizes and plus-sizes for girls, as well as options for all seasons, climates and types of school uniforms.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

226 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

Timely delivery and quality of care of items shipped

I’ve never ordered online and have always gone to the store in Brooklyn to purchase but due to covid19 I chose to order online. I received all the items I ordered in a timely manner. The only problem was the school uniform pants I ordered aren’t the formal school uniform ones used by the students but it appeared as they were on the website and so i ordered them. I’ll have to Return and/or exchange for the right ones.Otherwise the order was correct and all the items had the emblem of the school as pictured online. I ordered overall 20 items ranging from skirts, shirts long and short, sweatpants, tee shirts and uniform pants. The quality and care of these items shipped were great. I would give 5 stars however because of the confusion of the uniform pants shown on the website, I’ll give 4 stars.

August 14, 2020
Unprompted review
Rated 2 out of 5 stars

The website emptied out my cart…

The website emptied out my cart multiple times. It was not clear if the shirts have the emblem on it. Also there was a problem checking it out my order on hold.

August 13, 2020
Unprompted review
idealuniform.com logo

Reply from idealuniform.com

Hello Isaiah,

I believe our team has reached out to you regarding why your order is being placed on hold.
If cookies are disabled on your device, or if you are using an anonymous proxy (IP Address) the Persistent cart feature will not work.

The protection and security of our customers is our top priority and orders are usually placed on hold due to our fraud protection system flagging it as suspicious due to a mismatch in the billing and shipping address. Our team has reached out to you, and was able to push the order through after verifying the information you provided.

Rated 3 out of 5 stars

Slow delivery

The delivery take to much days. I still waitting for the uniform.

August 11, 2020
Unprompted review
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Reply from idealuniform.com

Hello Sandra,

This order left our fulfillment center within 48 Hours after it was placed. Your package was in transit for 6 days, although we sent it via USPS 3 Day service. Due to circumstances beyond our control, USPS shipments are experience severe delays in reaching their destinations . We apologize for any inconvenience this has caused you, we have reached out to USPS on multiple occasions in an effort to address this.

Rated 5 out of 5 stars

Thank you!

I will admit my first experience with ordering online was not pleasurable. When I left a poor review I was immediately contacted by Tezinsh and he was professional, understanding and truely cared about making the situation right. I appreciate a business and customer service center who is open to working with their customers and listening to try and make the shopping experience the best it can be.
Thank you Tezinsh!

August 10, 2020
Unprompted review
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Reply from idealuniform.com

Hello Kim,

We are sorry to hear that you had a less than satisfactory experience with your order. Our management team will be reaching out to you today so we can have a better understanding of the issues you experienced and ensure the appropriate measures are put in place to prevent this in the future. The satisfaction of our customers are essential to our success, and we look forward to working with you towards a solution.

Rated 5 out of 5 stars

Excellent quality clothing, and timely shipment of school uniforms

I received all my child's school uniform on time even though there was an alert at checkout that some of my items might have delayed shipment for 3-4 weeks. They arrived clean and brand new in less than one week. I am very pleased with my purchase. This was my first time purchasing school uniform online from this company and I must say that I am very impressed, and will definitely buy more stuff online from them in the near future.

August 8, 2020
Unprompted review
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Reply from idealuniform.com

Thanks so much Suzette! We appreciate your patronage, and look forward to serving you again.

Rated 3 out of 5 stars

The embroidery wasn't well done on two…

The embroidery wasn't well done on two of my items. The stitching on the words wasn't a clean look.

August 7, 2020
Unprompted review
idealuniform.com logo

Reply from idealuniform.com

Hello Ms.Clark, I am so sorry to hear this. Our team will be reaching out to discuss the details of your order.

Rated 5 out of 5 stars

Gym uniforms

The winter is coming and children’s gym uniforms should be sweatpants not shorts.

August 6, 2020
Unprompted review
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Reply from idealuniform.com

Hi Doriel, Most schools have Gym Uniforms to accommodate winter and summer seasons. Can you send us an email with some more details about this to customerservice@idealuniform.com .

Rated 4 out of 5 stars

I ordered on-line & my order was…

I ordered on-line & my order was correct & everything in the box was nicely folded & put together.

August 6, 2020
Unprompted review
idealuniform.com logo

Reply from idealuniform.com

Thanks you so much Victoria! We appreciate your patronage, and look forward to serving you again.

Rated 5 out of 5 stars

Great experience!

Ordered uniforms and they were shipped the same day!!

August 3, 2020
Unprompted review
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Reply from idealuniform.com

Thanks you so much! We appreciate your patronage, and look forward to serving you again.

Rated 1 out of 5 stars

I order these mask that said 1 to 3…

I order these mask that said 1 to 3 business days and it has been been over 2 weeks and still have not received them. I email your customer service and all I got back was that ups problem not ours. I did not feel like a valued customer after that. I dont believe I will order from this company again

August 3, 2020
Unprompted review
idealuniform.com logo

Reply from idealuniform.com

Hello Alicia,
We apologize for the delay, we normally ship orders the same day or next business day after they are placed. Due to to the current climate, USPS is experiencing severe delays in shipping . We have reached out to you via email and will be actively monitoring the shipment status of your package. We apologize for any inconvenience this has caused.

Rated 5 out of 5 stars

Suggestions

I think there needs to be not so many emails. The person or person should call the client. I have read some really bad reviews please don't do me that way.
Thank you
Angela Mahoney

August 2, 2020
Unprompted review
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Reply from idealuniform.com

Hi Angela, the satisfaction of our customers is essential to our success. Our team will be reaching out to you to gather further details about this review. We apologize for any inconvenience you may have experienced during your shopping experience.

Rated 5 out of 5 stars

I have loved all the mask from Ideal…

I have loved all the mask from Ideal Uniforms. Purchased kids and adult mask. Have purchased at 3 different times. Customer service is great also.

July 31, 2020
Unprompted review
idealuniform.com logo

Reply from idealuniform.com

Thanks so much Darlene! We appreciate your patronage, and look forward to serving you again.

Rated 5 out of 5 stars

Easy experience ordering

Easy experience ordering. Quality clothing.

July 31, 2020
Unprompted review
idealuniform.com logo

Reply from idealuniform.com

Thanks so much Aamanda! We appreciate your patronage, and look forward to serving you again.

Rated 1 out of 5 stars

Still havnt received my order it said…

Still havnt received my order it said 3-5 business days to ship ,its been a couple weeks and I still havnt even got an email saying it has shipped , nor have I received my order . if I knew it was gonna take this long I could've just went to a local store and bought a couple masks.

July 25, 2020
Unprompted review
idealuniform.com logo

Reply from idealuniform.com

Hello Rachel,
We apologize for the delay, we normally ship orders the same day or next business day after they are placed. Due to to the current climate, USPS is experiencing severe delays in shipping . We apologize for any inconvenience this has caused, our customer support team is looking into the status of the order and will update you as soon as possible.

*Update*
After further investigation it seems that the package has been in transit for a while, we have reached out to USPS to open a case. We have sent you correspondences via email, and our team has attempted to reach you by phone. We will monitor the status and provide further updates as they become available. We apologize for any inconvenience.

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