IdentityIQ Reviews 443

i was going to cancel the service but since chris s was so helpful and knowledgeable I kept the sevice

Kanya did an amazing job. She kept me on the 29.00 plan too.

Great company! Helped me with exactly what I needed. Had some questions regarding my credit report I was able to get all of them answered. Chris W. was a big help!

Awesome awesome awesomeness. I am so happy that Christian took the time to show me things about my benefits with IdentityIQ. I have never dealt with anyone who has patience, professionalism and great knowledge in resolving my issues in such a timely manner. I definitely will be referring my family and friends to this company. They are not about selling a product and leaving you blind. They are all about making sure you are very familiar with what you purchased and walks you through it.

Young lady was patient and through. She understood the situation and clarify why I was having technical difficulties.

She deserves 10 stars and a promotion to supervisor or dept mgr.

Professional, respectful, knowledgeable and patient. As well as thorough.

Your customer representive Jacquline was very helpful and informative
Jacquline showed me how I could review all the infomation in my account. Jacquline, taked about how I could use the wallet etc.

Very transparent, helpful very patient and most of all very informative. This experience made me truly grateful that I chose identity IQ . Overall 10 out of 10 experience. Will recommend my family and friends about identity IQ. Thanks again.

When Lisa Garcia answered the phone, she gave me a warm welcomed. She took her time to understand my problems and took the time to help me unlock my account than to help me make a payment. She knows what she was doing. I was making mistakes but she was there to help me throughout the hole time.

Ms.Jackie was amazing she was so nice and kind she was very sweet and helpful and even convinced me to stay on as a client!! She one of the BEST people in the business I loved her words and her attitude truly a blessing

The representative was very helpful in know of the IQ system.

Somehow they got my credit card info and tried to charge me a monthly fee that I never agreed to. I had never heard of the company until my bank caught the fraudulent charge.

I had a great experience speaking with Mark because he was so relatable and informative which help me better make decisions with my situation in regards to any other steps i needed to take. His suggestions and his life experience firsthand help me with decisions i needed to do from this day forward.

Mr Herman,

In the modern era, technology has advanced significantly. Numerous individuals have achieved success across various aspects of the tech industry, but there are those among us who have not been as fortunate. For the last twenty years, I have been a victim of the most severe identity theft imaginable. This ordeal led me to file for bankruptcy and resulted in the loss of everything, including my financial stability. However, I refuse to give up.

As I endure this nightmare, my fraudster employs every skill at their disposal to harass, belittle, and examine every aspect of my life. Despite this, I have shared my ordeal with the very authorities who are supposed to protect us, only to find that they are complicit in allowing my fraudster to continue their malicious activities, including data breaches and adding innocent individuals to their list of victims.

Many fail to comprehend the severity of my situation, either laughing it off or seeking therapy for me. However, last year, my fraudster finally met their match. They often target businesses associated with me, forcing them to sever all ties with me. Yet, IdentityIQ saw through the fraudster's facade. I have been a loyal customer for about seven years, and when I shared my breach with them, they were shocked but never ignored the issue, and the restoration team has been dedicated to helping my family and me.

Mr. Herman, I must express my deep gratitude to you and your team for not only creating a reputable company but also for being well-versed in your field. Your hard work and dedication to my family and me have given me hope. Because of your ongoing support from Mr. Mark Jackson Sr and the entire team, I am inspired to write my book.

As you continue to fight against data breaches and share our stories, I fully support you all.

Warm regards,

Mcgee, Imani

I'd leave zero if I could. When I went to login to close the account it wouldn't let me login. It said the info I had given was incorrect so they charged me a membership fee. I called them and gave them the SAME exact info and they pulled up my account and said they don't do refunds and if I had called sooner they would have logged me in. I explained what happened and was just told no refunds I can close the account though. Then they made it difficult because instead of just closing it like I asked they kept trying to sell me cheaper products. Why would I want anything from you when you steal and won't listen?

Before I spoke to Kim today I was extremely agitated about this situation which seems never ending and multi headed. When I feel one head has been lopped off another sprouts up. Kim has a wonderfully soothing effect on me which calms me down. Her guidance is what I want and need to move forward on my end. Without her I would truly be lost.

If I could give a big goose egg I would. These are unscrupulous people. I did not authorize $35 be taken from my account!!!! And when I said I wanted whatever subscription I supposedly had.. cancelled… I was told no refunds!! Because fees were incurred! The money was taken 2 hours ago!!! What fees can be incurred in 2 hours??? Or less!!! Watch out when you go to check on your credit by the big 3 agencies.. they are in bed together.
Buyer beware!!!

EDIT: Raising to 3 stars because EVENTUALLY they quit contacting us. I still have no clue where they obtained our information.

First of All, I never signed up for IdentityIQ. They confuse my email address with my husband's name. I have told them repeatedly neither one of us ever signed up for IdentityIQ and therefore, they should not have any of our information. They repeatedly email me under my husbands name claiming I need to call them, but I feel that is unnecessary considering we never reached out to them first. I thought it was a scam at first, but after researching the company, it isn't a scam but they are certainly obtaining people's information through illegal manners and harassing us and refuse to remove our information from their database.

I enrolled in IdentityIQ at the recommendation of a third party, despite already having a fraud and credit monitoring subscription with another company that I have been satisfied with. After five months, I made the decision to cancel my IdentityIQ membership due to my existing subscription providing multiple FICO scores as opposed to just a VantageScore. Additionally, I was disappointed to discover that the previous representative did not cancel my membership as requested, which reflects poorly on the company. However, the most recent rep did and I received an immediate cancellation email.

The fraud team is incredible. Christian C answered all my questions, he made the process easier and was patient. And I didn’t feel rushed, I was going through a lot personally but he heard my concerns and his assistance gave me the assurance I was in good hands.