IDnow Reviews 16,275

Created with AI, based on recent reviews

Evaluating 238 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be fast, efficient, and user-friendly, appreciating the quick and easy verification process. They often highlighted the professionalism and helpfulness of the staff, who guided them clearly through each step. The overall impression for many was a secure and reliable service. However, some people were dissatisfied with the customer service, describing interactions as frustrating, unhelpful, and unprofessional. There were also complaints about the website and technical issues, such as difficulties with face recognition or documents being hidden. Some reviewers also mentioned rude and impolite staff, and a lack of empathy during the process.See more

Reviews shaping this summary

We started Three Times. Internet Connection was Bad, not from my side. Not really a good experience for a Person with only one arm.

The customer service person was outstanding, but the app needs a little bit more work: There is no way to „tap-to-focus“, so I‘m not sure the ID photo was crisp. And when it came to confirming that I... See more

First try wasn‘t possible, second try was fast and without Problems. The Person doing the ID was Professional but could have been more friendly

He’s very impolite and he was asking me if I can’t speak English or understand English. He said he will end the call if I don’t comply with the verification. I find it so rude and unprofessional. Anyw... See more