idox.ai Reviews 16

TrustScore 2.5 out of 5

2.6

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2.6

Poor

TrustScore 2.5 out of 5

16 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Fraudulent Charges and No Customer Support

I signed up for Idox.ai and was told my payment was declined. However, I later discovered that the payment had actually been taken — not once, but four times. A month later, they charged me two more times without any explanation or authorisation.
I’ve emailed their support team multiple times and have received no response whatsoever. This is completely unacceptable and feels fraudulent. I strongly advise others to stay away from this service until they fix their billing system and start responding to customers.

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

NOT LEGIT There is no way to cancel your…

There is no way to cancel your subscription. Even if you write to them on the website, they continue to charge your credit card and it is expensive.Once you are in you cannot cancel subscription. I am shocked that on the website there is literally no way to cancel subscription. What kind of legit website would do this. Really regret getting this software. I am paying even after my project is over and I have no news from them.
There is not even official email on website. Not recommended at all.

May 22, 2025
Unprompted review
idox.ai logo

Reply from idox.ai

Hi Dr. MJ,

We're truly sorry to hear about your experience and understand your frustration. This is not the experience we want anyone to have with iDox.ai.
We take feedback like yours seriously and have already processed a full refund to resolve the issue. We’ve also reviewed your case to ensure this doesn’t happen again. While subscription management and cancellation instructions are available in your account settings, we realize they were not as clear or accessible as they should be—and we're actively working on improving this.

Thank you for giving us the opportunity to make this right. If there's anything else we can assist you with, please don’t hesitate to reach out.

—The iDox.ai Team

Rated 1 out of 5 stars

Being Billed $85 every month - No Customer Support to unsubscribe!

Being billed for months at 85/month for a product I have never used (they can check my account if they actually cared about their customers. Nevermind the fact, customer support is completely unresponsive. Tried contacting them multiple times to cancel, but they've ignored me. Am Filing a BBB complaint and warning others here. Please Avoid this company – their billing practices are terrible, and unsubscribing is clearly designed to be impossible.

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

Fraud! Stay away!

As everyone else on here has said, I signed up for the “free” trial and tried to get in touch 3 times within the 7 day period and they still took $85 out of my account. Disputed it with my bank. Such a fraud!

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

I've used a variety of redaction…

I've used a variety of redaction software platforms over the years, and this one stands out as the most intuitive and user-friendly solution I've encountered. The customization options for regional profiles are incredibly valuable, allowing me to tailor the software to specific compliance requirements with ease. Additionally, the ability to select from predefined profiles is a great feature-it simplifies the setup process and ensures consistent results, even for users who may not be experts. The software's interface is intuitive, making navigation and operation straightforward even for first-time users. It can handle a large number of documents with no problems. Overall, it has made my document redaction quicker and more efficient. I highly recommend iDox. ai to anyone looking for a redaction solution.

December 18, 2024
Rated 5 out of 5 stars

The platform is user-friendly

The platform is user-friendly, featuring an excellent interface. Its intuitive design enables smooth navigation, allowing users to effectively manage and process large volumes of documents with ease.

December 6, 2024
Rated 5 out of 5 stars

I just started using iDox .ai for…

I just started using iDox .ai for document redaction, and I'm already impressed. The automation features ensure nothing sensitive is missed, and the AI gets smarter with every use. The redaction summary gives me confidence in the accuracy of the process.

December 4, 2024
Rated 1 out of 5 stars

SCAMMERS TOOK MY MONEY

FUXKING SCAMMERS TOOK MY MONEY. I cancelled the subscription within the trial time, they continued to take money from my card for months afterwards and will not answer form of communications to resolve this. They have not refunded the amounts even after I have contacted them in all kind of ways. FUXKING SCAMMERS!! Do not give your information to these people.

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

FUXKING SCAMMERS TOOK MY MONEY

FUXKING SCAMMERS TOOK MY MONEY. I cancelled the subscription within the trial time, they continued to take money from my card for months afterwards and will not answer form of communications to resolve this. They have not refunded the amounts even after I have contacted them in all kind of ways. FUXKING SCAMMERS!! Do not give your information to these people.

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

Idox stole my money

Idox stole my money. I have cancelled the subscription within the required time, they continued to take deductions from my credit card for months afterwards and will not answer any communications to resolve this. They have not refunded the amounts despite numerous contact attempts. DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD DETAILS.

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

It doesn’t work

It doesn’t work. The website is so slow that you click the mouse, wait several minutes, walk away, and MAYBE it’ll respond to the click. I’ve timed it. It can take 10 minutes to respond. I’ve had it take so long that it times out and kicked me out for inactivity. Trying to log in even lags so long that the code expires before it registers you entered the code. The one day I had it kind of work, it randomly scrolled to the top of the document, kicked me out, and deleted hours of work. Terrible service. I contacted customer support and got no response. As I told support and hope was sufficiently painful to hear, it’s slower than 90s internet. I can’t even get the system to delete my account. It took about an hour of trying and I still couldn’t get it.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away

Stay away. There is no way to cancel the trial. Can't delete your account while the subscription is active. Can't delete your credit card details if it's linked to the auto-payment system. It's a vicious cycle.

September 2, 2024
Unprompted review
Rated 1 out of 5 stars

Is a Scam

Is a Scam, I cancelled my subscription before the trial period expired and I have already been charged twice for a premium subscription which was not the one i subscribed for trial. Avoid.

August 16, 2024
Unprompted review

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