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Rated 5 out of 5 stars

An excellent service. Jim was very friendly and professional. Our students were very interested in what he was doing and he gave them a demonstration and answered their endless questions! He went abov... See more

Rated 3 out of 5 stars

Service was brilliant and technician was friendly however I don't feel the screens are of a superior quality. I had them return and replace the glass within a few days after it became unresponsive. Si... See more

Rated 4 out of 5 stars

As far as quality of repair goes, iDropped it was immaculate. I had the charging port repaired on my iPhone 5 and never had another problem with it. iDropped it could benefit from better communication... See more

Rated 5 out of 5 stars

I can highly recommend this company's products & service. iPad smashed screen replaced at a price significantly cheaper than via Apple store. iPad now working perfectly again. Thank you idroppedit

Company replied

Company details

  1. Phone Repair Service
  2. Computer Accessories Store
  3. Computer Repair Service
  4. Data Recovery Service
  5. Electrical Repair Shop
  6. Electronics Store
  7. Internet Service Provider

Information provided by various external sources

iDropped It is the leading Australian repairer of phones and mobile devices. Repairing devices from all over the country, iDropped It operates a network of on-site technicians as well as mail-in and drop in services at Newsagents in regional areas.


Contact info

4.2

Great

TrustScore 4 out of 5

232 reviews

5-star
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Rated 1 out of 5 stars

Never go

I brought my phone in to see what was wrong with it and said if it was going to cost over $100 I wasn't going to do it but then they looked at it and they charged me $100 It was too late never go there
Their prices are way too expensive

November 13, 2020
Unprompted review
Rated 1 out of 5 stars

iDropped it Where Are You?

Packed up, Boxed Up and Moved On. Not my iPhone 8, that is still unaccounted for. I am talking about iDropped It. Where are you? Not sure how a business that praises its online profile can vanish in a matter of two months. Appreciate if we can have our Phone back.

March 5, 2019
Unprompted review
Rated 1 out of 5 stars

Business closed without returning my iPad.

On 17 December 2018 I dropped off an iPad mini for a screen repair. That day I was called to advise they needed to get parts in for the repair which would be done by 19/20 Dec. I went to the shop on 21 Dec, however it was already closed (I assumed for Christmas). I have tried on numerous occasions to call and attend the shop since then. Today I was informed by the building concierge they simply had not returned. I now see the business has closed without returning my iPad!

January 30, 2019
Unprompted review
Rated 5 out of 5 stars

Convenient

Convenient, came to my work place and the phone was fixed within an hour

December 26, 2018
Unprompted review
Rated 5 out of 5 stars

An excellent service at Rolling Hills Primary!

An excellent service. Jim was very friendly and professional. Our students were very interested in what he was doing and he gave them a demonstration and answered their endless questions! He went above and beyond as well as providing an excellent service. Thank you Jim!

December 18, 2018
Unprompted review
Rated 5 out of 5 stars

Great service and friendly technicians

Great service and friendly technicians. So easy that they come to you! Highly recommend ☺️

December 17, 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Hi Jackie, thanks for leaving us a review! It's great to hear we were able to assist you with the iPhone 8 screen repair.

Rated 5 out of 5 stars

Fantastic!

Convenient, quick & did a great job. Dropped my phone & the screen smashed in the morning, by lunch time I had droped off my phone & picked up the repaired phone. Can't get better than that!!!

December 17, 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Thanks for the great review Maria! We are happy to hear you found the iPhone 6 screen repair convenient and quick.

Rated 5 out of 5 stars

Great: third time we have used them

Third time we have used them. Even with high expectations we are pleasantly surprised each time.

December 13, 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Thanks for the review Colin! It's great to hear you were happy with the iPhone 6S screen repair.

Rated 5 out of 5 stars

Fantastically fast and excellent…

Fantastically fast and excellent workmanship, really appreciated.

December 13, 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Hi Matthew, thanks for taking the time to leave us the feedback! We are glad you found your iPhone SE screen repair and camera lens replacement efficient.

Rated 5 out of 5 stars

I can highly recommend this company

I can highly recommend this company's products & service.

iPad smashed screen replaced at a price significantly cheaper than via Apple store. iPad now working perfectly again. Thank you idroppedit

December 6, 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Hi Dean, thanks for your feedback! It's great to hear you were happy with your iPad Air screen repair. Feel free to contact us if you have any further issues, as we do provide a 12-month warranty on all of our repairs!

Rated 5 out of 5 stars

Friendly and great service

December 5, 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Thanks for the review Steve! It's great to hear you were happy with the iPhone 6S screen repair.

Rated 5 out of 5 stars

great cutomer service happy with the…

great cutomer service happy with the job completed

December 4, 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Hi Tony, thanks for the great review! We are happy to hear your feedback on your iPhone 7 screen repair and proximity sensor repair. If you ever have any devices you'd still like repaired, feel free to get in contact with us.

Rated 5 out of 5 stars

Great service

Fast efficient and inexpensive service

December 4, 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Thanks for leaving a review Emma! We are happy that you are satisfied with the iPad Air screen repair.

Rated 5 out of 5 stars

Excellent service

Excellent service! Same day, so quick and professional.

December 3, 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Hi Colleen, thanks for taking the time to leave us a review! It's great to hear we could repair your iPhone 6 screen and battery.

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