0 communication from customer services
0 communication from customer services. worst company I've ever seen.
November 14, 2025
Unprompted review
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2.8
Average
3 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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They paused my direct debit and ceased service
They paused my direct debit for no reason, don’t answer the phone, don’t call back and they ceased services with no notice.
Terrible customer experience
Update * eventually got a callback after 2 hours and are now insisting a carrier network issue… nothing wrong with billing… I also was a previous link customer and can wholeheartedly say I miss Link.
Update * aparently they have fully ceased my services and have no intention of servicing any residential customers of link broadband. Despite I had a business service and public ip with link broadband.
October 9, 2025
Unprompted review
just stay away
just stay away, terrible communication (or rather lack of it). I've been a customer of linkbroadband customer for years, and recently looks like they've changed the business to idsl.online, didn't receive any communition - except from this idsl.online saying need to setup new direct debit if I want to continue using my mobile phone number... at first I've ignored the email, as I thought it was just scam, as I've been using linkbroadband for years... but turns out they've transitioned the business, realised when they've suddenly stopped my phone number! when reached back, I've been told that they've informed about the transition, which I've never received a letter in the post nor any phone message or any other communication about the transition!!! So now, I've got no access to my phone! I've setup the DD with their link on Thursday, but now it's Saturday and still don't have active phone number!!!
September 17, 2025
Unprompted review
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