idyl Reviews 1,323

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the exceptional quality and craftsmanship of the jewelry, often highlighting the brilliant sparkle of the diamonds and the innovative, versatile designs. The customer service receives frequent praise for being amazing, helpful, and responsive, contributing to a smooth and pleasant experience for many. Reviewers also appreciate the fast delivery and the beautiful, careful packaging, often noting the thoughtful extras included with their orders. However, some customers also noted issues with product durability, experiencing broken chains or missing diamonds after a few months of wear. A few other people also felt that the sparkle of some pieces was underwhelming, or encountered difficulties with international delivery where items were not received and support was limited.

What people talk about most

Product

Users describe positive interactions with product, frequently expressing satisfaction with the beauty,... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful design, amazing... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as outstanding,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times, with... See more

Order

Reviewers mention positive feedback about their order experience, noting that the process from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Camille earring attachments. They’re absolutely beautiful. I already had the studs from a previous purchase and they look stunning together. I’m very pleased with the quality and with... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with my idyl pieces! The diamonds are so sparkly and catch the light in the most magical way. I ordered the Grace necklace and Amelia earrings, and haven't taken them off since g... See more

Company replied

Rated 5 out of 5 stars

Absolutely top-notch approach to a customer. I feel inclusive, taken care of and special. The team is working tirelessly to be on top of everything, and they truly deliver what they promise. Their jew... See more

Company replied

Rated 5 out of 5 stars

Beautiful items, great customer service. No hassle returns, if needed. Items are shipped expeditiously & handled with care. Idyl also includes extremely nice free gifts with every purchase. Great comp... See more

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer

About idyl

Written by the company

idyl
#jointhediamondrevolution
✨ modular diamond jewelry
✨ transparent materials
✨ fair prices

Idyl stands for sustainability, inclusivity, and revolutionary modularity. Our pieces are crafted with ethically-sourced lab-grown diamonds and 100% traceable solid gold. But our approach to modularity is what truly sets us apart. Our add-ons embrace individuality and self-expression.

Worn by Jessica Alba and Eva Longoria our variety of diamond stud sizes and solid gold chain, were made to fit multiple add-ons to create countless looks at accessible price points. The designs are beautifully minimalistic, but created with ever-evolving style in mind.

We want to democratize fine jewelry and believe that even the finest materials should be available at an accessible price point.

Any questions?

Written by the company

No worries, we are here for you!
Your happiness is our top priority. For any questions, remarks, inquieries, collaborations or other, get in touch: hello@idyl.com

Free worldwide shipping & returns

Shipping is always on us!

We ship worldwide and most orders arrive in 2-4 working days, 7 days maximum.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sparkles on!

I enjoyed the little add on jewelry concept. Little add ons add more sparkle to your ears!

February 18, 2025
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Reply from idyl

Hi Irene,

Thank you so much for your lovely feedback! 🌟 We're thrilled to hear that you love the add-on concept and how it adds more sparkle to your ears. If you have any questions or need assistance with anything, feel free to let me know.

Have a sparkling day! ✨

Best,
Lia

Rated 5 out of 5 stars

Excellence customer service

Excellence customer service. Beautiful jewelry. Very happy with my pieces.

February 7, 2025
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Reply from idyl

Hi Tonya,

Thank you so much for your kind words! We're thrilled to hear that you're happy with your pieces and had an excellent customer service experience. 🤍 If you need any assistance or have any questions in the future, feel free to reach out.

Best regards,
Lia

Rated 5 out of 5 stars

Great products and services!

The orders were delivered fast and the packages were perfectly packed. I was really pleased to receive these wonderful products.

February 14, 2025
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Reply from idyl

Hi Celia,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our products and services. Enjoy your new jewelry! 🤍✨

Best,
Lia

Rated 5 out of 5 stars

excellent!

excellent!! very fast delivery!! Truly recommend!

February 10, 2025
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Reply from idyl

Hi Jelena,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our delivery service. 🤍 If you need any assistance or have any questions, feel free to reach out.

Best,
Lia

Rated 5 out of 5 stars

I LOVE my new Idyl jewelry!

I LOVE my new Idyl jewelry! The quality is outstanding and the necklace layers perfectly with another rose gold necklace I was gifted for Mother's Day from my kids. The added surprise of an adorable travel jewelry case was over the top! I am an Idyl fan for sure!

February 12, 2025
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Reply from idyl

Hi Jodi,

Thank you so much for your kind words! 🤍 We're thrilled to hear that you love your new Idyl jewelry and that it layers perfectly with your Mother's Day gift. Enjoy wearing your beautiful pieces, and we're delighted to have you as an Idyl fan!

Best,
Lia

Rated 5 out of 5 stars

Beautiful Pieces!!!

I really LOVE the modular designs that give so much variety with just a few pieces. GENIUS! The quality is amazing and as I am new to lab diamonds I'm definitely sold!

January 28, 2025
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Reply from idyl

Hi Italia,

Thank you so much for your kind words! We're thrilled to hear that you love our modular designs and the quality of our pieces. Welcome to the world of lab-grown diamonds – we're confident you'll continue to enjoy their beauty and sustainability. If you have any questions or need assistance, feel free to reach out. Happy styling! 🤍✨

Rated 5 out of 5 stars

Top notch quality and experience

Beautiful product, even better packaging and overall customer experience! Couldn’t recommend this brand more.

February 5, 2025
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Reply from idyl

Hi Tobi,

Thank you for your kind words! We're thrilled to hear that you had a great experience with our product and packaging. Your recommendation means a lot to us. 🤍

Best,
Lia

Rated 5 out of 5 stars

This jewelry is absolutely beautiful

This jewelry is absolutely beautiful, delicate and feminine. The diamonds are sparkly!! The gold is beautiful. I love it and would recommend to gift it!

January 28, 2025
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Reply from idyl

Hi Michelle,

Thank you so much for your lovely review! We're thrilled to hear that you love our jewelry and find it beautiful, delicate, and feminine. Your recommendation means a lot to us. Enjoy your sparkly diamonds! 🤍✨

Best,
Lia

Rated 5 out of 5 stars

IDYL has amazingly beautiful and…

IDYL has amazingly beautiful and sparkly pieces that I wear daily! The quality is 10/10 and I feel confident and special everyday! Thank you! 😊

December 19, 2024
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Reply from idyl

Hi Jennifer,

Thank you so much for your lovely review! I'm thrilled to hear that you're enjoying our pieces and that they make you feel confident and special every day. Your kind words mean a lot to us 🤍. We take great pride in the quality of our jewelry, and it's wonderful to know it's making a positive impact on your daily life.

Thanks again for sharing your experience!

Rated 5 out of 5 stars

Beautiful pieces for everyday or a…

Beautiful pieces for everyday or a night out. Items I will treasure for years to come. Fast shipping too!

January 27, 2025
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Reply from idyl

Hi Allison,

Thank you so much for your lovely review! I'm thrilled to hear that you're enjoying your jewelry and that it fits perfectly into both your everyday life and special nights out. It's wonderful to know you'll treasure these pieces for years 🤍. Also, glad the shipping was quick!

Enjoy wearing them!

Rated 5 out of 5 stars

I had to return & exchange an item from…

I had to return & exchange an item from them, & was a little past the 30 day exchange date because of the LA fires. I emailed the company asking for more time to exchange, & they could not have been more WONDERFUL. I absolutely love their jewelry & is always a win when I purchase for my daughter. Fabulous customer service & very fast.

January 23, 2025
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Reply from idyl

Hi Cynthia,

Thank you so much for sharing your experience! 🤍 We're really glad to hear that our team could assist you during such a difficult time. It means a lot to us that you love our jewelry and choose it for your daughter. Your kind words about our customer service truly made our day! ✨

Take care and we look forward to serving you again soon!

Rated 5 out of 5 stars

I absolutely LOVE my peices

I absolutely LOVE my peices! They are such beautiful everyday pieces. I have been working out and showering in them and they still look so sparkly!

January 23, 2025
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Reply from idyl

Hi Lisa,

Thank you so much for your lovely review! 🤩 I'm thrilled to hear that you're loving your pieces and that they're holding up well through all your activities. It's wonderful to know they're adding a bit of sparkle to your everyday life. Enjoy them!

Rated 5 out of 5 stars

Absolutely love my necklace

Absolutely love my necklace. Gorgeous piece and extremely well done. Also the packaging it came in was beautiful too!

January 23, 2025
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Reply from idyl

Hi Raissa,

Thank you so much for your lovely review! I'm thrilled to hear that you love your necklace and found it to be a gorgeous piece. It's also great to know that the packaging added a special touch to your experience. Enjoy wearing your beautiful new jewelry! 🤩

Rated 5 out of 5 stars

I’m impressed

The diamonds are exceptional and the necklace is simple but perfect. I really enjoy it every day, it is such a unique peace.

January 20, 2025
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Reply from idyl

Hi Christian,

Thank you so much for your lovely review! I'm thrilled to hear that you're enjoying your necklace and that the diamonds have impressed you. It's wonderful to know that it's become a cherished part of your daily wear. ✨

Enjoy every moment with it!

Rated 5 out of 5 stars

Response time

Response time is quick. Return process is simple and quick. That means this company is very organized and trusted.

January 20, 2025
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Reply from idyl

Hi Cheryl,

Thank you so much for your kind words! I'm thrilled to hear that you found our response time and return process quick and easy. We work hard to ensure everything runs smoothly, and it's great to know it made a difference for you 🤩.

Have a wonderful day!

Rated 5 out of 5 stars

Good quality

Good quality and stylish

January 15, 2025
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Reply from idyl

Hi Che Kay,

Thanks a bunch for your lovely review! 🤩 We're thrilled to hear you love the quality and style of our jewelry. It means the world to us!

Wishing you many more dazzling moments with your pieces. ✨

Rated 5 out of 5 stars

Love my Idyl pieces

Love my Idyl pieces, I initially ordered one petite stud because I wasn’t sure of the size, but it was perfect, immediately after I tried it on I ordered the other stud, and a Venezia earring. I love that they are modular pieces, and how sparkle they are.
Already have other pieces on my wishlist.

January 13, 2025
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Reply from idyl

Hi,
Thank you so much for sharing your wonderful experience! I'm thrilled to hear that you love your Idyl pieces and that the petite stud was just perfect. It’s fantastic that you're enjoying the modular design and the sparkle of our jewelry ✨.
Can't wait for you to get those wishlist items! If you ever need any assistance or have questions, feel free to reach out. Enjoy wearing your beautiful pieces!
🤍

Rated 5 out of 5 stars

I love idyl!!!

I love idyl. Their packing is always beautiful and I love the quality and the daintiness of their jewelry. I especially love their ear cuffs and that everything is modular.

January 15, 2025
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Reply from idyl

Hi,
Thank you so much for your lovely words! 🤍 We're thrilled to hear that you love our packaging and the quality of our jewelry. Ear cuffs are such a fun way to add a little sparkle, aren't they? And yes, modular pieces make it so easy to mix and match. Enjoy styling your beautiful collection! ✨

Rated 5 out of 5 stars

My order came very quickly after…

My order came very quickly after placing the order/payment. The tracking information was a little confusing, but I think that is more related to the delivery service. Items were packaged nicely

January 8, 2025
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Reply from idyl

Hi Jessica,

I'm so glad to hear your order arrived quickly and that you loved the packaging! We always aim to make every detail special. Sorry about the tracking info being confusing, though. We'll look into it with our delivery partners to ensure a smoother experience next time. Thanks for sharing your thoughts! ✨

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