Mindler UK (formerly ieso UK) Reviews 740

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I'm so glad I had this type of online therapy. I was a bit undecided at first, but desperate and had nothing to lose. It was good because I could just type how I felt without the embarrassment o... See more

Company replied

Rated 5 out of 5 stars

CBT referral by the NHS to help with OCD. Using the IESO portal is very straightforward, appointments are made, reminders sent. Having open access your 'online therapy room' to see documents and vie... See more

Company replied

Rated 1 out of 5 stars

Lasted two sessions. Found my therapist to be quite unhelpful and short with me when I asked not to do something I wasn't comfortable with. She brushed off my polite request not to and said I needed t... See more

Company replied

Rated 5 out of 5 stars

I was a little sceptical about doing online therapy, this was with a therapist and after one session my fears were put to rest. Within a few sessions we were getting to the route cause of my issues, t... See more

Company replied

Company details

  1. Mental Health Service
  2. Mental Health Clinic
  3. Psychologist

Written by the company

We deliver high-quality, online CBT (cognitive behavioural therapy) to NHS patients in many parts of the UK experiencing common mental health problems.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

740 reviews

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Rated 5 out of 5 stars

I'm so glad I had this type of online…

I'm so glad I had this type of online therapy. I was a bit undecided at first, but desperate and had nothing to lose. It was good because I could just type how I felt without the embarrassment of breaking down face to face with someone.
The therapist was so understanding and gave me excellent advice and explained how to use certain skills to overcome my problems . Encouraging me all the way.
I'm so much better now thanks to her.
I still use the tips I was given if I start to feel down again.
I can't thank them enough.

March 19, 2026
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Hi Dorcas,

Thank you for your lovely review and taking the time to leave this.

It is great to hear that you felt the typed format was beneficial to you reaching your therapy goals, allowing you feel comfortable throughout your journey. I am so glad that you have been able to get tips on how to support yourself going forwards.

Thank you again for your review and I wish you all the best for the future.

Emma - Mindler

Rated 5 out of 5 stars

CBT success

Kevin a very good clincian. I have really worked well with him. He adapted the skills I needed to learn to help fit my neurodiversities.

February 11, 2026
Unprompted review
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Reply from Mindler UK (formerly ieso UK)

Hi there,

Thank you for taking the time to write this review.

I am so glad that you had a positive experience with your clinician and were able to develop skills with him.

I wish you all the very best for the future.

Best wishes,

Emma
Operations Lead, Mindler

Rated 1 out of 5 stars

Terrible communication and no-show clinicians

Unfortunately with a combination appointments being rescheduled last minute or the therapist just not turning up, I was never able to have an appointment. This occurred over the course of 2-3 months. I was told they would connect me to a new therapist after my previous one missed our sessions with no messages beforehand, but this didn’t happen and then I got a letter saying my own lack of response led to me being dismissed from the service.
The communication was terrible and I found myself having to chase them to even answer my messages. I’d also requested a female clinician and when asking to change they initially assigned me to a man. I have been dealing with some pretty strong issues and considering they are a therapy service they seemed not to care, which is really sad as I really wanted this to work out.

December 10, 2025
Unprompted review
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Reply from Mindler UK (formerly ieso UK)

Dear Reviewer,

Thank you for sharing your feedback. We’re very sorry to hear about your experience - this is not the standard we aim to provide, and we recognise how frustrating and upsetting this must have been.

We would like to look into this for you fully. At present, we’re unable to identify your record from the information available here. If you’re willing, please contact our Complaints Department at complaints@iesohealth.com using the email address linked to your ieso account, so we can investigate further and see how we may be able to resolve this for you.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

Brilliant Therapy for helping with PTSD

Online therapy has helped me hugely with dealing with my PTSD. Kevin is so knowledgeable and every session felt very catered to my personal experience and way of thinking. I've had therapy before which was very 'work through this sheet', but this was the opposite, which I really appreciated. I never felt rushed in my sessions and was allowed and encouraged to take the time to feel my emotions. I've struggled with using mindfulness in the past as a tool to help regulate my emotions, but I learnt so many skills in my sessions that it has now become part of my everyday. I can't thank Kevin enough for the skills he's taught me as well as his knowledge, kindness and compassion.

December 2, 2025
Unprompted review
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Reply from Mindler UK (formerly ieso UK)

Dear Chloe,

Thank you so much for taking the time to share your experience. We’re really pleased to hear that online therapy has been so helpful for you and that you felt truly supported and understood throughout your sessions.

We’re also glad to hear that the skills you developed, especially around mindfulness, are now part of your everyday life.

Wishing you all the very best moving forward.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

A helping hand from Kevin!

Was referred to ieso from the NHS due to low mood and anxiety. Was in a dark place and really struggling with life in general before I started. Was very nervous at first as I have never done anything like this before, but Kevin Tait made me feel comfortable from the get-go. He really knows his stuff and is a great listener. Went through everything from my past to what makes me feel down or anxious now, and looked at what we can do to challenge and improve these feelings. Kevin has helped me to recognise my feelings and avoid safety behaviours that may make these worse, as well as showing me it is okay to feel this way at times and what I can do to help get out of the low moods and anxious feelings. I have left therapy feeling so much better about my life, and i feel ready to take on future challenges that await. If anyone is reading this that is considering therapy, as a man who wasn't necessarily taught to talk through his feelings and emotions, please do it. It can literally save your life and make you a better person. Kevin you are amazing and I'm sure you will help many more people like me in the near future!

November 21, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Scott,

Thank you for taking the time to share your experience. We are very pleased to hear that you felt supported throughout your therapy and that the work you undertook with Kevin helped you to better understand and manage your feelings of low mood and anxiety.

It is encouraging to know that you are leaving the service feeling more confident and equipped to face future challenges. Your feedback reflects the importance of creating a safe and supportive space, particularly for those accessing therapy for the first time.

Wishing you all the best moving forward.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

Stupendous: One Word to describe Kevin

Kevin has consistently been marvellous, his wealth of knowledge, particularly regarding unhelpful behaviours and the negative, fixed beliefs I have carried, even when those beliefs lacked a factual basis, has been invaluable. He guided me to question myself and assisted in developing practical tools and skills, all of which will be instrumental as I continue on my journey. More than that, Kevin has helped me to identify pathways towards healing from pain and harm that was never truly mine to carry, especially for so long.
Kevin has not only been a source of support but has become my guiding light. In moments of despair, when feelings of being overwhelmed threating to spiral out of control, I know I will recall his calming voice. He has empowered me to validate my feelings in the moment, offering steadfast support as I learn to sit with uncomfortable distress, confident in the knowledge that these feelings will pass and that I will be alright in the end.
I am deeply grateful for everything Kevin has given me: his knowledge, his skills, his kindness, and, most importantly, his ability to not only listen, but to truly hear and see me.
Thank you, Kevin, for all that you have done.
Tschüss, you wonderful human being.

November 19, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Wendy,

Thank you for taking the time to provide such detailed and thoughtful feedback. We are very pleased to hear about the positive impact Kevin has had on your journey and the meaningful progress you have made through your work together.

We will ensure that your kind words are shared with Kevin and the wider team. We sincerely wish you every continued success as you move forward.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 1 out of 5 stars

Dissapointing.

Dissapointing.. Don't bother - Had my first session, but then I couldn't log in to the website and missed my session. There is no way of contacting them - They don't answer the phone, reply to messages or emails!!! I'm left feeling dissapointed and frustrated!!!

October 20, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Roberto,

We’re really sorry to hear about your experience and completely understand how frustrating that must have been. Unfortunately, the issue with logging in was caused by a nationwide outage that temporarily affected our website and online systems. We sincerely apologise for the inconvenience this caused and for the difficulty you had reaching us during that time.

Our systems are now fully restored, and we’d really like to make sure you can access your sessions without any further issues. Please contact us via our freephone number 0800 074 5560 or by email at info@iesohealth.com
if you need any assistance with booking your next session.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

helpful advice and understanding my…

helpful advice and understanding my physical issues as well as anxiety and my mental health problems. I think that I have a long way to go but with exercises given to me including breathing exercises.

August 25, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Reviewer,

Thank you for taking the time to share your experience. We’re so pleased to hear that you’ve found your therapy sessions with ieso helpful, and that the exercises you’ve learned are supporting you as you move forward.

We wish you all the best with your recovery!

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

Kevin was very approachable &…

Kevin was very approachable & comforting. he really made me feel listen to and understood and made the processor easy & less daunting.

May 16, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Reviewer,

Thank you so much for your review. We’re delighted to hear that you had such a positive experience with your therapist at ieso.

Wishing you all the very best moving forward.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

Thoroughly professional

Thoroughly professional. Very considered and consistent. High quality treatment.

June 20, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear reviewer,

Thank you for your review. We’re delighted to hear that you’ve found our approach professional, considered, and consistent, and that the treatment has met your expectations.

Wishing you all the best moving forward.

Best wishes,

Lizzie
Patient Services Team Leader

Rated 4 out of 5 stars

A good starting point.

I've never tried online therapy before, but I was pleasantly surprised by the tips I was given. I had 3 sessions, but IESO is a good starting point for therapy. The advantages of online is talking freely from the comfort of your own home, and there was plenty of evening availability.

June 12, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Fiona,

Thank you very much for your review. We’re so happy to hear that your experience with our service has had a positive impact and that it’s been helpful on your journey.

Wishing you all the very best moving forward.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

Amazing therapist

really had such a brilliant therapist who was an expert in the area I needed support. It changed my life having this therapy, as therapist made me feel they understood what i was experiencing, and provided the tools to help me and give a place to share my worries. they genuinely cared about helping get through a very difficult stage in my life. I am so grateful for having this

July 18, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Mary,

Thank you so much for taking the time to share your experience. We’re delighted to hear that your therapy had such a positive impact and that you felt truly understood and supported by your therapist.

Wishing you all the very best as you move forward.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

I throughly recommend ieso talking…

I throughly recommend ieso talking therapy services,the tasks and just talking through my experiences and feelings really helped me reframe things

August 8, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Amanda,

Thank you for taking the time to share your experience. Your words may inspire others to seek the support they need.

We wish you all the best with your recovery!

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

Really helpful great help this time

Really helpful this time. More than steps2wellbeing. Mytherapist was really good in sending videos info and helping me understand the biology of fight or flight. Plus info for depression as well as seeing that I msy have ADHD issues and to get assesed

May 8, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Mrs Wilder,

We truly appreciate you sharing your experience and we're so happy to hear that our service has had a positive impact on your journey.

Wishing you all the best moving forward!

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

It was really helpful because it…

It was really helpful because it definitely benefited me the thearpist was amazing

May 15, 2025
Unprompted review
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Reply from Mindler UK (formerly ieso UK)

Dear Vinnie,

Thank you for your review. We are so pleased to hear that our service has made a difference in your life.

Wishing you all the best for the future!

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

CBD that worked

I was a little sceptical about doing online therapy, this was with a therapist and after one session my fears were put to rest. Within a few sessions we were getting to the route cause of my issues, this really helped me understand how my mind works and techniques for how I can change the way I think. Overall, a very engaging and quick 6 weeks that flew by. I feel much better for giving this a go, and I now understand better how I deal with stress and worry.

July 27, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Jack,

Thank you for your review. We're really pleased that any initial concerns about online therapy were quickly eased and that you found the sessions both engaging and insightful. It's wonderful to know that our service has made a difference in your life.

Wishing you all the very best for the future.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

So helpful!

My weekly sessions with Lynne have been so helpful, I feel more confident in myself and my ability to cope with difficult thoughts and feelings. It genuinely felt like speaking to a friend, and I will miss it! I felt very safe and understood throughout all of my CBT sessions. I’m really happy and thankful for this service :)

July 13, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Grace,

Thank you very much for sharing your personal experience. We're really pleased to hear how helpful the sessions with your clinician were and that you felt safe, understood, and supported throughout.

Your kind words may well encourage someone else to take that first step toward getting help, and we’re grateful you took the time to share them.

Wishing you all the very best in your continued journey of recovery.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

Life changingly positive

I had 7 weeks of CBT treatment with Kevin Tait. I had never previously taken part in therapy before but Kevin was understanding, supportive and has really made a difference to how I feel. His ability to understand my issues and get me to think about them differently have had a real positive benefit to both my work life and home life. I cant recommend enough

July 4, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Josh,

Thank you for taking the time to share your experience. We're so pleased to hear that working with your ieso therapist, Kevin, made such a positive difference in both your work and home life.

Starting therapy for the first time can feel daunting, and it's wonderful to hear that you felt supported and understood throughout your journey. Your kind words may encourage others to take that first step too.

We wish you all the best for your future.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 5 out of 5 stars

Excellent CBT with Kevin Tait for OCD

CBT referral by the NHS to help with OCD.
Using the IESO portal is very straightforward, appointments are made, reminders sent. Having open access your 'online therapy room' to see documents and view information shared during your session, is particularly helpful. I can't rate Kevin Tait highly enough. He helped me feel completely at ease, listened to me, supported when I found it hard, helped me to break down my longheld, unhelpful behaviours all whilst giving me the tools to succeed and build my resilience. I am so thankful to Kevin and positive about the future, armed with plenty of strategies going forward.

June 27, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Sam,

Thank you so much for taking the time to share your experience. We’re so pleased to hear that you found our platform easy to use and efficient. Thank you also for your kind words about your therapist - it’s wonderful to know you felt heard, supported, and empowered throughout your therapy journey. We’ll be sure to pass this on.

Wishing you all the very best for the future as you move forward with the tools and strategies you’ve gained.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Rated 1 out of 5 stars

Communication is dreadful

Communication is dreadful, you are told that if you need to get a message to your therapist to go onto the website and message through your personal page or whatever it's called, I have messaged on several occasions and not one message has been picked up and answered, when you already suffer from accute anxiety this just makes matters worse. I don't recommend at all!

April 2, 2025
Unprompted review
Mindler UK (formerly ieso UK) logo

Reply from Mindler UK (formerly ieso UK)

Dear Phoebe,

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We strive to provide the best support possible, and we’d love the opportunity to understand what went wrong.

Unfortunately we have not been able to locate your ieso record with the information that we have here. If you would like us to investigate your concerns further, please contact our Complaints Department via complaints@iesohealth.com using the email address linked to your ieso account.

Best wishes,

Charlotte
Patient Services Coordinator

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